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July 2024 by Quintin Ward
These guys are the worst EVER they will take your change without saying anything their office staff is very un professional and lazy ! Do Better
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July 2024 by Nikki Brose
10/10 don't recommend. The lady sitting behind the plexiglass window was super ignorant. They refused to tow my car where I asked for it to be towed so that could rack up some more money for it being impounded there. I wouldn't recommend this towing company to anyone. I should have sat on the side of the highway and waited for someone else.
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July 2024 by ricki ifferte
They are contracted with my apartment complex. They stuck a sticker on my drivers side window that is difficult to get off, and said I had 2 days to move my vehicle off the property because it was wrecked. They just assumed it wasn’t drivable, but didn’t even bother to contact me to see what was going on with it. It is, in fact, drivable, and have been driving it since it got wrecked. I do have an appointment to get it looked at Monday (the earliest appointment I could get), but it adds to the stress I already have about the car. The collision center I’m taking it to isn’t open on weekends, so putting this sticker on my car on a Friday felt like a kick to the gut. What do they expect me to do on a Friday? And to give me 2 days to “fix” the issue? The car isn’t getting fixed in two days. It just really inconvenient when nobody bothered to contact me regarding the car, and if it was still drivable. I understand that’s part of their job, but communicating with the owner (or having the leasing office communicate with the owner) would have been nice so I didn’t have to add more stress to this situation. Believe me, I hate that the car has body damage to it, but I got no warning before being told I had two days to figure it out. They really need better communication with the properties they are contracted with about stuff like this. It’s frustrating.
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June 2024 by Subash Tamang
They are worse people I have ever seen in my life. The fat girl in the front don't know how to talk with people and the manager is the worse of all. If you need towing never call this company.
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May 2024 by Aaron Bradley
Manager and receptionist were very rude. My 2nd car was towed from my complex for 2 day old stickers, I wasn’t mad because I knew it was my mistake. First, The company address wasn’t right so the gps took me to their old location, which is a hassle due to the busy street the old company was located on. When I called the receptionist, she got very smart about the situation basically telling me to figure it out, because I was having trouble finding the new place. Then when I got there the lady told me I could not get my bank card out of the car to pay them the money to get my car out of towing. Basically told me to go to the bank instead of simply walking with me to retrieve the bank card. They were highly rude and laughing about the situation and now I am getting my lawyer involved due to them gatekeeping my personal property from me and giving me a real hassle. I never been to a company that will literally hassle you about you paying them. I can almost guarantee better employees would’ve handled that situation way better, but because of the rudeness, and not having access to my personal belongings, the owner now has to explain his “policy” of keeping people’s personal property from them (which is against the law) to my lawyer. When people’s cars get towed it’s already a stressful situation and I can guarantee it will be 10x worst if this company is the one who towing the car.
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May 2024 by Shanon Kane
Dont trust Mars towing for parking too far away in huge parking lot...not in tow away zone jerk?
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April 2024 by F. W. (Felix)
Progressive set up a tow from my house to Kia in Felton, DE. I followed and arrived at the dealership just as the driver was unloading my car in back of the dealership in a cornfield. I ran inside to tell the service manager. He went out to tell the driver he was putting the car in the wrong place but was too late. Apparently they know this guy. He does this $hit all the time. I told progressive. I hope they never use this company again.
So a big thanks for dumping my car in the mud!!! Jackass!
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February 2024 by Crystal Brown
Quick very quick I use this company for now on !!!!
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January 2024 by Julian Ramos
Great service people answered early in the a.m and got the job done ... very pleased with there service would recommend to anyway ...
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January 2024 by Linette Vazquez-Rodriguez
The person who picked up the truck was very friendly. Can’t say the same about the office. Sorry.
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January 2024 by Adam Welker
My wife's battery died in the middle of a rain storm. After contacting MARS towing, they were able to get someone out right away! Carlos was awesome! He was able to jump her car and provide expertise on what was really wrong with her car and what I could do. My only issue was I was told I would be charged twice if a jump start did not work and it had to be towed (one for the jump start service call and one for the tow service call). Overall, I would recommend MARS towing for your towing and jump start needs.
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January 2024 by Eric Coy
Great response
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January 2024 by Ossama
My wife's car broke down In the highway, I called them and we agreed about the charges, they towed her car and took it to the shop, they asked her to pay more than we discussed, if not they will not release the car, I explained to them that the charges is already discussed, they said we don't have time to argue over the phone either she pay or car stays, and they will charge me a fee for storage if not paid in full for each day,greedy untrusted people stay away from them.
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January 2024 by Soe
Horrible service, they someone will be there in 30mn, I waited hour and half in the cold because my car won't start, and charge more than others, I will not recommend them to anyone.
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January 2024 by KrisAnne Swartley
Tristan was kind and quick! Thankful for fast and good service!
