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March 2024 by Amy Otstott
Love Terry. I have no complaints, except I wish they did payment Plans so that way taxes can be sent out regardless.
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July 2023 by Roann Leatz
Timely, professional, understood my situation.
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April 2023 by Shirley Kase
Very friendly. Got me a great return. Will definitely use again.
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March 2023 by Spot Money
Mary Smith best tax analyst I've ever had!
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February 2023 by Ray Angol
I like this location .not busy when I have visited there. I always request the same tax preparer.
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February 2023 by Heather Rice
H&R Block was the best decision I made when it came to my taxes this year. I used other services in the past and I will not be going back. I love the communication the customer service and the outcome of my tax situation. They got everything uploaded and completed in a timely manner and I'm thrilled.
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February 2023 by Linda Duncan
Incredibly friendly. I got there early and they were able to take me early everything was explained clearly and broken down and I fully understood everything they said
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November 2022 by Vernice Tippitt
Ida was very nice and took me back right away I like that timely
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October 2022 by Jessica K.
These people are both crap at their jobs AND they're mean (...maybe they're mean because they're crap at their jobs; who knows).I recently used H&R Block to file a few years of past taxes because I had used a representative at the Lemoyne office to file this year's taxes and everything went well (the Lemoyne office is closed during the off season). The representative at the Lemoyne office set my return for the current year up for direct deposit and submitted that return electronically. Easy peasy, no issues to report.Despite that, the representatives at *this* location (who handled my past-due taxes) did not set those returns up for direct deposit and instead had them sent via mail to multiple, different addresses that I had lived at during the years of the past-due returns. I haven't lived there in quite a while. As the returns were sent to the wrong addresses, I could not get my hands on them before they were returned to the IRS.When I figured this out, I tried to get someone at H&R Block to respond to emails and phone calls in order to rectify the situation. It took 4 days and I was literally walking out the door to drive to the office because there just hadn't been any reply. When someone finally called me back, the woman was so rude, cold, curt, unapologetic, and unwilling to help -- it was unbelievable. In comparison, the office manager was wildly available and had no issue pestering me when I didn't make it in to sign and pay for the returns at the exact moment they expected. But, when I needed them to help me, they all disappeared into the abyss and couldn't be reached or bothered. So in summary: if you owe H&R Block money (and dare to insanely inconvenience them by leaving a quarter pound of paperwork in their office unattended) - they're a functioning business, but if you need them for any reason (like to fix a situation where they sent returns to several wrong addresses), they suddenly don't speak English or understand how computers or phones work.I now have to wait for an additional six weeks to receive these returns. This is obviously less than ideal. The takeaway is this: You know your customer service is a complete effing mess when the IRS is kinder, quicker, and better informed than you are. I will NEVER file my taxes with this company again (and myself and my husband have done so for nearly 25 years). I'll take my chances and do them myself. I won't even use their software because I'm so bitter and petty. At least I know that if I screw my returns up I'll have an easier time working it out with the IRS than I would with H&R Block.
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October 2022 by M Shartreuse
I had a wonderful experience this year.
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May 2022 by Joc-Kin Grant
I dropped off my taxes, heard nothing for two weeks. When I stopped by to check, the young lady said they were just scanned in. Nothing was done. She was amazing, she got them done in 24 hours.
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April 2022 by Meredith.
Knowledgable tax consultant. Saved us some money. Who doesn't like that?
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April 2022 by Carlos Ellington
I gave this score because of the patience, diligence ,and knowledge of Mrs Latham-Willams.
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February 2022 by Derek Everett
Kelly has been doing my taxes for about 17 yrs and I couldn't ask for a more professional person whom I trust.
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February 2022 by Thomas Noss
Kelly, my tax lady is excellent. Always helpful and very knowledgeable.
