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April 2024 by Colleen Stettler
Hard to follow time they will visit..give u a 12 hr window,,then never call day before,,THEN day of appointment, they called saying between 7 and 1130 amTHEN at 1230,they call and said our guy had an emergency call and would be out tmmw!!! Wth..its a geek squad, there should be more than one person, and we went past best buy and saw 3 geek squad vans!!! Grrrrrrrr
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December 2023 by Danielle Nunya
Employee sold me a laptop that underperforms. I told the team member exactly what I needed and when I installed the applications they crashed. I also purchases a warranty plan when the employee told me it covered everything but of course it didn't. I called geek squad whom said they couldn't help and made an instore appointment. I drove 45 minutes to the store for geek squad to say they couldn't help me( guy was rude) and told me to call the number. I walked to customer service and explained to 4 employees my situation and they even said the best solution would to be to do an exchange and started looking on their phones for laptops in stocks that would match my needs. After 5 minutes the employees said we will be right back, one comes back later and says the manager declined the exchange without even talking to me. (Guess I was no good for the manager to talk to). She told me to call geek squads number to have it figured out. I called again when I got home just to be told to go to the store. I called customer service where I was transfered over 10 times. Many didn't transfer me to the right area while some said we can do the exchange but not provide confirmation email to prove that the customer service supervisor approved of the laptop exchange and they claimed they couldn't provide the proof so I asked to be transferred to someone higher up than him. He transfers me to someone in appliances and that person transferred me to someone in geek squad then another wrong transferred until I was finally transferred to a lady named Lynn who provided me with a confirmation # of an approved laptop exchange. I then try calling the store to get managers confirmation yet of course that's impossible and a customer service representative told me that the confirmation # doesn't show any notes. I have been bullied over and over again, lied to and taken advantage of due to I'm a woman so I must not know anything about computer. I consulted with a friend whom is a computer expert and they confirmed that I was taken advantage of because the laptop can not handle all the applications I use. All I wanted was an exchange but now I may just want a full refund. I have contacted BBB, if they want better reviews from me, then they need to resolve this as the laptop is not old and bought late September and is protected.
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April 2023 by Donald Stoy
I have been a total tech customer for several years. The tech support that I received this morning was the absolute worst. I called my local Best Buy store, and asked for a call from management. I was told that I would receive a call within 1-2 hours. That was almost 3 hours ago. Needless to say I am totally disappointed.
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December 2022 by Jimetta Matthews
Always helpful. Worth the membership.
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November 2022 by Google user
After spending several thousand dollars at your store more than 6 weeks ago and after several failed attempts to have said computers installed, we are yet again faced with a cancelled appointment. This was the third cancellation or no-show in as many weeks! We cannot use the equipment we paid for and this is not a good business practice. What's the point of Geek Squad if a customer cannot receive the services or use the products???
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October 2022 by Friendship Senior Center
After spending several thousand dollars at your store more than 6 weeks ago and after several failed attempts to have said computers installed, we are yet again faced with a cancelled appointment. This was the third cancellation or no-show in as many weeks! We cannot use the equipment we paid for and this is not a good business practice. What's the point of Geek Squad if a customer cannot receive the services or use the products???
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November 2021 by Thomas Palmer
I took my computer in to Best Buy for repair. my computer has now been in the Best Buy repair center since November 9th 2021. I called Geek Squad today at 12 for an update. November 18th, 2021 the phone system said my computer was still being assigned to somebody. therefore, my computer has been in the store for 10 days now, and it hasn't been touched. I asked to speak to a manager so I can file a complaint, I was put on hold for so long that I was timed out and hung up on! this is the absolute worst customer service I have ever received! including that from Walmart!
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November 2021 by Kathleen R Butts
Did some auto work for me a while back. Excellent job guys!
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November 2021 by Shera Mitchell
Thought they fix ps4
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November 2021 by Gabriel Weiand
Did what i needed them too
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November 2021 by Duane Layton
Store is temporarily closed.
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November 2020 by Rose Houser
Very helpful thank you
