-
September 2024 by Rhea Stroup
First experience with Faulkner Toyota, very pleased with the process of buying a new vehicle.
-
September 2024 by Cry Ya (Orange)
They charged me 99$ for just oil and oil filter change. Will not be back again.
-
September 2024 by Wesley Moore
Prompt and courteous service.
-
September 2024 by Margaret Futato
The communication is always clear and helpful in understanding what is happening with my car, all of my questions get answered. Service is timely, professional, and thorough. Everyone is pleasant to speak with there.
-
September 2024 by Missy Swingler
I purchased my 2024 Camry in May. A few weeks later I noticed the fabric on the rear armrest was not connected to the cup holder, almost as if the fabric had been cut too short, so the foam was exposed. I called and was told to bring it in. I stopped in on July 5th, at which time the representative checked it out, scanned the QR code on the inside of my door and told me the part would be ordered. A month goes by and I never hear anything back. I placed a call in the beginning of August and found out the new armrest was never ordered. Spoke with a representative in parts and was told there was an armrest in Kentucky and it would arrive in 3 days. Another 2 weeks pass and I don't hear anything. I placed another csll and spoke with Brent and he then became the point of contact. He called me back the next day and I was able to have the new arm rest installed today August 30, 2024.
I am not new to Faulkner. I had a Nissan Rogue that I leased through Faulkner Nissan of Mechanicsburg. The customer service there was superb. I was expecting the same level of customer service at Faulkner Toyota and this is not what I received. I dropped my car off since I needed to get back home to work. I live about 5 mins away. I was told a ride could be provided to me; however, since they don't typically provide rides, I would have to find a ride back to pick my car up. When my Rogue needed new tires I took it to Mechanicsburg. I wasn't able to wait, not only was an Uber provided for me to get home, an Uber was sent to pick me back up.
I understand this is a newer facility and the ability to have your car washed is not an option at the moment but not even a vaccum? My son must have left a few snacks in the old armrest which were just thrown on the floor in the back of my car.
I am not happy with the service I received. The only reason I'm not giving 1 star is because Brent took charge and rectified the situation of the part not being ordered.
-
September 2024 by Christy Chang
The experience was great; everyone was very kind and helpful. Highly recommend Anthony! (and Bill who helped me with the paperwork)
-
September 2024 by Victor Yartz
Friendly, efficient, nice lounge if you aren't dropping it off.
-
September 2024 by Lucas Cunningham
Thao did a great job with pairing me with the right car and also did it very quickly. Recommend everyone going to Thao for all of your future sales needs!
-
September 2024 by Sheonagh Rastoka
Logan was awesome to work with. Thoroughly enjoyed our experience. Would definitely buy with Faulkner Toyota again.
-
September 2024 by Raysa Michelle
This was one of the most professional, prompt, and efficient dealerships I have worked with. Anthony Gilbert went above and beyond to provide excellent service. He was upfront from the get go. He gave me the most competitive price. And his promptness and attention helped make this experience extremely pleasant.
Antonio Pena also went above and beyond when we were doing the final financial closing for the car. He was very good at explaining everything, and provided insightful expertise when introducing the different options available. I absolutely recommend the team on Faulkner and to top it their facilities are beautiful and very well kept. 5/5 Thank you!!
-
September 2024 by Jonathan Byler
We had a fantastic experience purchasing a car with Angie's help! She was fair, honest, and diligent throughout the entire process. Angie made sure we were well-informed and comfortable with our decision, and her professionalism and dedication were evident from start to finish. The car was for my wife, Angie was the only person who interviewed her, instead of only speaking to me. We highly recommend Angie for anyone looking to buy a car. Thank you, Angie, for your outstanding service!
-
September 2024 by Loah Martinez
I have been very pleased with Faulkner Toyota. They have been very helpful before and after I purchased my Toyota Avalon. Randy has always been very helpful when I bring the car in for service. My car drives great after service today. One of the ladies was kind enough to lend me her reading glasses so I could fill out paperwork. ?
-
August 2024 by Paul Anderson
Service was as pain free as can be. Service area is clean and the coffee is fresh.
-
August 2024 by Will Pfundheller
Very Nice professional staff even at 7:00am! :) thanks for your hard work love my taco ?
-
August 2024 by Michael E Thomason
Good service and friendly representatives
