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November 2023 by Clorissa Figueroa
This is the only place I'd go to get my car services done. They have great customer service, a nice area to sit down and relax while waiting for my car to be done, with free water and coffee! My favorite part about this place is that the mechanics will send you a Video Review of all the things they checked and done during that day's service and even point out what may need to be serviced on soon, so I always know what to expect. The assistants here are very nice and professional, they make the whole process easy. Thank you for taking car of my CX-5! ?
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October 2023 by Mark Gray
I purchased a new Mazda CX-5 at Faulkner Mazda. My sales consultant Alyssa was absolutely fantastic. She was professional, super knowledgeable about the vehicle, and a true pleasure to work with in purchasing my first Mazda. I was honestly hesitant after my solo test drive due to the learning curve of the technology, but when I came back from the drive, Alyssa took the time to show me all the functionality and made me very comfortable with the tech. After I made my purchase, Alyssa also went above and beyond to get everything setup even after the showroom hours. The management and finance professionals were also super helpful and offered further assistance after the sale. If you’re looking for a Mazda, I wholeheartedly recommend reaching out to Alyssa and the Faulkner team!
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October 2023 by Nick Wilkins
I just recently bought a 2022 Mazda 3 Carbon Edition from Faulkner Mazda. I was assisted by Ms. Alyssa throughout the process and she went above and beyond in everything! My previous Mazda had gotten completely totaled and buying a new car was extremely stressful but I can honestly say Alyssa helped make it as easy as possible! If you are in the market for a Mazda, I would definitely recommend Faulkner Mazda to you.
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October 2023 by Tasti Tick Tick
One of the best car service experiences I've had. Detailed explanations of all work needing to be done and why it was important. Work done at expected time. Communication through the whole process. Super friendly front desk ladies.
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September 2023 by Cody Wynn
Their service department was great with making things right after my first repair visit didn’t fix the issue. On my return visit I was given a loaner car and the service was done without labor charges. I appreciate that Krystal didn’t make me feel ridiculous or guilty for my initial negative feedback on the survey they sent out but instead made sure I was happy with the repair results. I will be going back, thank you.
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September 2023 by Kristin
We appreciate that this is a family owned dealership. Salesmen and Finance Manager kept it entertaining and a good experience. Looking forward to trying out the Mazda brand! Thanks Matt and Mike?
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September 2023 by Allan Ausman
I really appreciate the service staff at Faulkner Mazda. Because of the Service Manager, I brought my BMW in for a diagnostic review with several warning lights on. While the technician was not able to make a definitive judgment and referred me to a BMW dealer, I was treated with respect and appreciate technician not calling for something that might not be needed.
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August 2023 by Katie Koontz
Had the best experience here buying my new car!!! Mike Ramsey is such a great salesman and made the whole process incredibly smooth. He is very personable, funny, and made me feel comfortable. It was nice not to be pressured into a decision in any way. He worked hard to get me exactly what I wanted within my budget. And I was given a very fair price for my trade in. All of the other Mikes who work there were also friendly and helpful. I highly, highly recommend them and I could not be happier with my new CX-50! THANK YOU
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August 2023 by Kevin Seaton
The best car buying experience! Matt responded quickly to my online inquiry, had the vehicles ready prior to my appointment (I arrived early) and he was very detailed through the entire process.From Matt, to the sales manager, to the finance guy and then the GM, I was welcomed, treated phenomenally and got a great car at a great price.You won’t be disappointed buying a car here!
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August 2023 by Kelvin Miles
Five Stars, hands down! This was my first experience in the service department of Faulkner Mazda after purchasing my vehicle and it was wonderful! I was able to schedule my Oil Change service appointment with ease online and was promptly greeted with a smile once I walked in. They were able to find me in the system quickly and get me checked in. They did the oil change and a multi-point inspection in a short amount of time. They were even able to give my car a quick wash before I go. And I like how they provide video and mobile updates on my car as I wait.
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July 2023 by Leslie Brown
Just purchased our second Mazda from Faulkner and I truly have nothing but positive things to say about the experience. Every part of the process was professional but with a personal touch from all of the employees who helped me along the way. I can’t recommend Faulkner Mazda highly enough!
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July 2023 by Joseph Okronley
Overall experience was great! Alyssa was very responsive and sent me everything I needed in a timely manner and is highly recommended!. Everyone was friendly, professional and well prepared. When we completed the purchase of the new vehicle, it was a smooth transaction and an overall great experience.
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June 2023 by Corrina Parsons
My husband and I went to Faulkner to test drive a couple models. We met Gabbi (sales) and Katrina (management) and they were absolutely amazing! They were very transparent with figures and provided optimistic but realistic expectations. They helped get us into a new car and we appreciated the wonderful experience. Mike G (finance) was also extremely helpful and courteous with the finance process from start to finish! I will most certainly buy/lease from Faulkner Mazda again in the future!
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June 2023 by raymond mardis
Great experience at Faulkner Mazda in Harrisburg, PA. Sales Rep. Mike Ramsey, GM Jason Lowery, New Car Sales Manager Katrina Funk. And, Finance Manager Mike Grant were all wonderful! They all were very patient and carefully explained all of my options. They made my experience very pleasant. I highly recommend Faulkner Mazda in Harrisburg to anyone considering buying, or, leasing a car.
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June 2023 by Sri Harsha
I had a really great car-buying experience at Faulkner. The sales staff and the finance team were efficient and courteous. Answered all my questions patiently and clearly. I would specifically like to thank Alyssa and Mike who help me with my car purchase. Would highly recommend them to anyone looking to buy a car in the Lancaster-Harrisburg area.