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January 2024 by Barbara Conway
I have not had trouble with AAA in the past, but I must now assume that was because we rarely have had to use their services and when we did, it was in fair weather.Recently our car died (alternator) while AAA had not yet lifted their weather restriction (even though the roads were now in good shape), so we were only able to have our vehicle towed a minimal distance despite our willingness to pay for the additional miles.We understand the need for safety; however, the restriction was soon lifted, and when we needed to have the vehicle towed the remainder of the distance to our home, we were charged an extra $95 re-two fee - in addition to the $225 for the distance.We expected and accepted the charge for the distance, but we should not have been charged the re-tow fee as the re-tow was not due to our error or mistake. If AAA had not imposed a weather restriction, we could have taken care of the problem in a single tow.
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January 2024 by Cassandra Mizak
Was driving home from work in a snowstorm, lost control the vehicle and ended up stuck in the middle of the road. Car would not budge in any direction.Dispatcher kept telling me to leave the vehicle & come back when conditions improve.I was 3 miles from home in a rural area in the middle of a snowstorm. No Lyft or Uber would pick me up at my location considering road conditions. My family was all snowed in. I literally had no recourse.When I told her that she kept saying very loudly that I was interrupting her. She had a very nasty attitude and told me to “stop talking”.I spent 10 minutes arguing with the dispatcher over whether or not this was an emergency. I was in the middle of the road!Thankfully a state trooper showed up and took the phone from me and told her that it was an emergency and that she needed to send assistance.Moreover, a kind citizen with a tow strap showed up and got me up the hill so I could get my car home. He wouldn’t take any money… unlike AAA, who loves to take your money, and then not provide the service they promise.I will not be renewing my membership
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January 2024 by Sharon Trevoy
Very helpful! Needed to change address that put us into a different AAA Club. Former club was NOT at all helpful although the change should take place on their end - series of forwarding and phone tag until I was disconnected. Central Penn took care of it for me in a single call.
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January 2024 by BigDaddy SpanishCakes
I dont understand why these people are recognized as emergency service. Had member ship an entire year i finally go to use it qnd its worthless. My car is sitting running with the key in it and i have my daughter. Who answers for this? No one. They foward you from one person to the next. I FINALLY get a call back 30 minutes later only to be told i wipp need to wait up to 60 min till they get here. Why pay you people at all???
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January 2024 by James Waltz
Excellent service! Best prices and variety. Staff is polite and personable.
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December 2023 by Fennas 76
I went into AAA today regarding a vehicle transfer, the initial representative Denise was amazing and a pleasure to speak with and was very informative. Her manager however a “Becky” was very unhelpful and down right rude. She was aggressive, argumentative, and was longing to escalate the situation into a full argument. When I asked for her manager she stated she was the manager then threatened to call the police and trespass my friend and myself when I asked for her card and the corporate number. I initially began to turn to leave feeling disgusted with the woman, but my pride could let the disrespect stand so I instead grabbed the representative Denise’s card to assist in my complaint to corporate after doing so “Becky” then proceeds to scream “I AM CALLING THE POLICE” while frantically waving a clicker around in the air clicking it. Very unpleasant individual, might cancel my AAA after this. I plan on following up with the corporate Headquarters in Florida. Would not recommend the management of this location.
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December 2023 by Denny Service
This is Terrible ServiceI have them for Two Years and Never Ever Again-I paid for two year - Yearly and third year i decide to not continue anymore and i didn’t took them again And On end of my year five days ago i sae on my account the AAA Pennctr they pull my Money frommy account two different AmountsI can’t believe but i Believe how terrible is.I told to the customer service to Refund money back or i will take second action.Shame what they do.Taking money with no permission or anything else. shame
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December 2023 by Bob DeSousa
Been a AAA member for 36 years. Trying to remove two kids from our family plan . Both have moved out of the house. Can not do it online and have been on hold for over an hour. This is very, very poor customer service
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November 2023 by Thaddeus Stump
If I could give”0” stars, I would. AAA sucks. No veterans discounts at all on anything they do or sell.I bought AAA and I mine as well have thrown my money in the trash.I ran out of gas on the highway near Fort Hunter. They said they were sending a truck with a few gallons. I waited and waited and waited. I got a text that they were on their way and a tracker to track the location of the truck. Then, I got a call from one of their customer service representatives. She said we don’t do diesel and we are not going to send anyone to help. What the hell is the point of AAA if they can’t even help?
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November 2023 by Joy W
I've been a member for 25 YEARS and have purchased multiple batteries over the years. Last battery purchased was approximately 3 weeks ago. I'm 2 hours away from home and guess what? You guessed it my battery is dead and AAA in that area will take approximately 2 hours to arrive. Fortunately thank God that I find someone to give me a jump. After driving 2 hours home I call AAA. Service man comes, tests my battery, and its dead. Yes after driveway on the highway for 2 hours. Serviceman replaces my battery at no charge. I call AAA to see if there is any type of courtesy credit or credit to membership fees for the inconvenience of paying for a defective battery and being stuck out of town. 4 days later a representative returns my call and informs there is nothing they can do for the inconvenience. My suggestion..keep your Halo or battery jumper in your car EVEN IF you pur have a NEW battery from AAA because you may receive a brand new defective battery and be stuck hours away from at the mercy of finding someone friendly to give you a jump. Yes even for a 25 YEAR member. I made sure to take images of the Replacement.***UPDATE***Member services helped out for this experience. Thank you***
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October 2023 by Locust Hollow HOA
This is the single most annoying telephone menu ever. It is in a loop so you never get to a person. No one answers the phone either the 800 niumber or local number. It's enough to make me want to cancel.
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July 2023 by Linda Gochenauer
I've tried 3 times today to call. I've waited 30+ minutes for someone to help me. No one ever came on the phone. What kind of business is this anyway? Horrible customer service.
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July 2023 by Eva Stone Toro
I got towing service today and it was excellent. Thank you AAA.
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April 2023 by FrankO_2Fly
Honestly it’s not all crack up to be what people may think. It’s a big complaint but my wife and I have been members for 3 years and 2/28 of this year our member needed to be renewed, so my wife calls in and they treat her as if she was not a member for 3 years and didn’t jus use there services. At this point we are looking for other roadside assistance programs that will at least treat their customers right especially if you been a member for a couple years. Tameicka on the phone from club 195 needs to be retrained as she talks over her customers and doesn’t pay attention to the phone call to properly resolve the issue or concern. At this point we are ready to jus move on to a better roadside assistance.
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March 2023 by Robert Peahl
Needed a battery replaced and technician Aaron was professional, efficient, friendly, and competent. The folks I spoke with to arrange the service call were also friendly and professional. Definite 5 star!
