“Excellent service. I do not recall the name of the person who helped but she asked how she could help...I advised her and she took care of it within a few moments. Before I realized it she asked if I needed anything else. I replied: no and I was done.”
“I visited Diamond Credit Union to open a bank account for my non-profit organization, and I must say that Shannon provided an exceptional level of service. Her expertise and helpful demeanor made the entire process smooth and effortless. She patiently addressed all my questions, ensuring I felt confident and well-informed throughout. In addition to Shannon's outstanding service, the friendly atmosphere created by everyone at the bank truly enhanced my experience. Diamond Credit Union's staff went above and beyond to make me feel welcome and valued. Overall, my visit was not only productive but also genuinely pleasant. Shannon and the rest of the team at Diamond Credit Union have set a high standard for customer service that I greatly appreciate.”
“Richard Brown was very helpful and spent hours helping me through a technology slowdown and glitches in the needed forms line. He persisted and successfully completed my request.”
“The East Norriton branch for the American Heritage Credit Union has been my branch for decades, and I was assisted recently by a very patient and helpful young woman at their reception desk who managed numerous transactions and changes to my account, providing wonderful customer service. Great job!”
“Lynn at our credit union branch is a gem! She's always there with a warm smile and a helpful attitude, ready to assist with any questions or concerns. Her knowledge of the services and procedures is impressive, and she explains everything in a way that's easy to understand. But it's not just Lynn; the entire staff embodies this welcoming and supportive atmosphere. From the moment you walk in, you're greeted by friendly faces eager to help. The branch itself has a cozy vibe that puts you at ease, making each visit a pleasant experience. It's clear that the staff genuinely cares about their members, and that's what sets this credit union apart!”
“I've been a member of this credit union for 20 years and it's because the customer service is amazing!! You can call and talk to an actual person who really knows the answers to your questions. I moved out of the area but can use shared branches close to home for everything. Fraud problems? Nope! They contact you with any unusual activity right away. I had a mortgage through them and NEVER had a problem. The app allows remote check deposit and secure text messaging which are responded to right away. I recently went to the Blue Bell branch and Shane was such a pro for both of the big transactions I had that day. In person, over the phone, or by secure text on the app, their customer service is unmatched. If you want the best customer service, this should be your credit union!!!”
“I opened a checking account at Citadel credit union and was serviced by Sarah Russakoff she is a true professional. She explained other products that are available at Citadel that I may have been interested in. She made the whole experience simple and enjoyable.”
“Norristown Bell is by far the best bank/credit union I've ever dealt with. I've always dreaded having to go to the bank, now I actually look forward to going.It's a local credit union that actually cares about its local community!”
“This is the best credit union I have ever delt withBeing a member for 35 plus yearsHad many great peopleBut holly matos is by far the most knowledgeable and kindest person me and Kim have delt with”
“Words cannot describe how much these people treat you like family and make sure you get taken care of in the most professional and caring way possible. I’ve been a member since I think 2016 and have gotten multiple loans throughout the years from Ritu, pat, Wendy, and more recently Edy and Jennifer. Edy and Jennifer are amongst the nicest people I’ve ever met and make sure I’m taken care of financially and personally! The blue bell branch will go to the ends of the earth if it means they’re able to assist you ! Thank you”
“All staff go above and beyond. It's a great and very friendly Bank. I give them 10 stars for great customer service and I will recommend a friend and family member”
“Amazing $300 direct deposit special. Fantastic orientation and free Coin counting machine! Free Notary! Mobile Banking, Overdraft courtesy pay assist if needed. Better hours than a standard bank. Bill payer system, Checks, Apple, Samsung and Google Pay contactless... ID Theft mitigation..Yeah... Its the Full Monty over here. Credit cards, Retirement savings, money market and more... Come join!”
“I’ve been to Limerick, Audubon, Norristown and plus phone calls. They are such a nice group of people that work in those branches. I have moved to another state Florida where there are no Citadel banks but I choose to keep my accounts because they really go out of their way to help in anyway they can. Thank you Citadel for such great employees!”
“Nothing could possibly be easier than receiving the exemplary service that is provided within the walls of the Harleysville branch. KC was smoother than the fold of a sow's ear..... Appreciate Y'all my Brother, Cowboy Wizard Trefsgar”