-
March 2024 by kylie lombardi
Never open during the hours posted. They take long lunch breaks and don’t reopen at 3:15. I stood there until 3:53 today and finally left. Ridiculous.
-
March 2024 by Marcuzzi (Blankito)
here at 19 E walnut st Apartments hanover pa the postmen are leaving the packages outside the mailbox and the packages are supposed to be left in the mailbox locker and not outside the locker I was waiting for my packages and suddenly the postman arrived and he left the packages thrown outside the mailbox and I told him that those packages that he left lying around are mine and I told him that next time he should leave them in the locker and the woman postman told me that they were told to leave them outside and I I told him that here at 19 E Walnut St Hanover a lot of packages are stolen but the postmen don't care at all and he left laughing and I got so angry but nothing can be done here I'm seeing a lot of new postmen in Hanover it seems that they do not understand or care about the packages, that many of the packages cost a lot of money so postmen be responsible and do their job well as it should be, thank you
-
January 2024 by Erica Reichart
I'm new to the area and getting settled. I've had three interactions with the post office, each time with a different employee and they've been incredibly kind and helpful. I went to the office to request a new mailbox key for my building and the lady working was nothing but kind and helpful. The gentleman that installed the key was the same, he even help sort out the mail from the old tenant. And today, I called to get information about a P.O. box since I've had boxes stolen at my building. The gentleman answering my questions was patient and made sure I had a clear understanding of the process. Really happy with the experiences I've had with them thus far.
-
December 2023 by Jenna Waddell
My mother needed a mail key and they were so fast and lovely!
-
December 2023 by Aadyn Rangel Rivera
HORRIBLE SERVICE, lost 4 of my packages, Robin denied to help 2 weeks ago and once again I was denied service from another person
-
December 2023 by motoheathen569 k
So my $250 package went missing said it was delivered on Monday at 7:19pm but I never received it but my fiancé received hers at some point that night but it was way later then 7:19 then I tried to get it tracked but spent a hour just trying to get ahold of someone finally when I did get a hold of somebody the supervisor Christine told me that she was stuck at the window and could not track my package nor would she be able to get to it that day, even though they were still two hours in time before she got off, so I asked if it would be easier if I went up there and asked the clerk to which she told me if I came up there she would not help me now here it is two days missing. I’m trying to get a hold of the Post Office. I’ve already called seven a busy tone when I called as soon as they open and I’ve been calling for the last hour the service here is terrible. Christine the supervisor needs to be fired because she obviously can’t do her job, right and can’t multitask and I would not recommend this post office to anybody
-
November 2023 by Brenda Myers
Terrible customer service. I requested a "hold my mail" received email confirmation, apparently this office does NOT understand that request. I was in middle of moving and had an important piece mail of mail coming to me so to be sure I received it I put a hold on mail. I moved and was notified by my neighbor there was mail in my box. I go to old to pick up that mail at old apartment and my mail was being delivered, not HELD as I requested. Luckily that piece of nail was in the box. I requested to speak to a supervisor at Hanover office and very rude, hung up on me. This place is a disgrace, not like the old days!
-
October 2023 by marisela Cruz
I have called this office last 3 days in a row, trying to figure out what’s going on with my mail being returned to my senders as I’m getting calls asking if I’ve moved when I haven’t, I’ve been reassured that on their end there’s nothing wrong. I should’ve received a packages I ordered 3-4 days ago so I called about it as there’s no update even on the tracking info, every-time I call this office it takes about 5-10 minutes of continuously calling because there’s never an answer, once you can get a hold of someone 2 days ago I was told it would be delivered after giving my info and then today i was told the same thing and this is the second time I don’t receive my package all the meanwhile my neighbor in the same building and my fiancé are getting their packages and mail today or on time. I don’t know what going on but it needs to be sorted out.
-
August 2023 by Brian
They delivered a ripped and empty package to me, how is that helpful? Then in the same week they leave "unable to deliver" notices without knocking, forcing me to go into their office and pick up packages. This place is absolutely useless
-
July 2023 by Thunder Ridge V.
Please deliver the mail! Lazy delivery in Penn Township. People have apps that say when stuff is coming and the mail man doesn't deliver and drops mail in the street.
-
July 2023 by Sabrina Bury
Worse mail service ever!!! We are forever having issues with mail and also, the people in the office are always so rude when you call with an issue.
-
June 2023 by Douglas Moore
Absolute bull.... I've been dealing with this issue for 13 months that I've lived here, I've made complaints about the mistreatment and the damaging important documents and family photos. I've talked to the postman directly, and I've even talked to the post office master directly, and I quote, " Just get a bigger mailbox." I live in a rundown apartment complex that is not feasible or possible to me. The staff will not do anything about this issue, and it's ridiculous. Nothing is being done about this issue. I wouldn't use this service even if you paid me. It's absolutely ridiculous.
-
May 2023 by Haley
My mail is consistently late sending or receiving. They never answer the phone at the office to provide any assistance. They've also returned important papers to sender instead of delivering them to the address multiple times.
-
May 2023 by Virginia LeMaster (Jen)
Can't call unless you deal with the bullcrap 800 number.Then they expect you to pick up your package from the post office, refusing to re-deliver the package. The mail person lied and returned it saying customer request. WHICH IT WAS NOT. I can't pick it up, because it's in husband's name. He has to go to in after work. People don't have enough to do now, we have to do their job.Thanks for more freaking headaches!
-
May 2023 by Alex Cherelstein
Had to eventually have important packages delivered to my parents’ house (who are 30 minutes away and in another state) due to the amount of misdeliveries and late deliveries over the past couple of years.
