-
July 2024 by Cat
Nice manager great with her team and customers ?
-
May 2024 by Judy Llauget
Saved $5, on items since I joined the club.
-
April 2024 by Pete M.
EDIT: Today, April 25, 2024, Christina, the Hanover Store owner, reached out to me about this matter. She apologized for the problems, and she made a generous offer to resolve this matter to my complete satisfaction. Although the issues should not have occurred, customer service changed my perception from a 2 star review to a 5 star review.
Thank you.
On April 17, 2024, I purchased a TORO 54IN HAVOC TIMECUTTER MYRIDE, SKU# 2340082 for $4,663.99. This is a major purchase for me, and likely one of the most expensive products that Tractor Supply sells.
I decided to check it over before using it, and I am disappointed in Tractor Supply. This is all minor stuff, but when I spend close to $5,000 on a lawn mower, I expect a little better. I went through the initial setup list in the Owner's manual to see if it was prepared properly after finding the first two issues.
1) A tire valve stem cap is missing.
2) The rear tire pressures were 11 and 19 PSI instead of 22. The front were within 1 pound of 13, the specified pressure.
3) The anti-scalp rollers were not set at 3" as specified in the checklist. They were at the lowest setting at 1.5".
4) The deck height was at max, not 3" as specified. This is just a quick adjustment, and to be fair, could have been changed by the delivery person.
5) The suspension setting was not set in the middle, although this is just a lever adjustment.
6) The deck was not leveled. It was 1/2" off, side to side. To level it, Toro requires the use of (4) blocks that are made a specific size. I must fabricate them to level the deck as per the owner's manual.
7) The worst, to me, is that the mower is filthy - covered in a layer of dirt (dust), probably from sitting outside.
The only items I can confirm were done was the application of safety labels (that were likely applied at the factory) and the front wheels were greased.
I must now, on a brand new mower, level the deck, check/torque all the bolts, hoses, and fittings, but why should I have to? I am on the fence about washing it so I can apply a protective layer of wax, but it would have been nice to get my $4,664 lawn mower looking shiny and new so I did not have to.
I guess it's my fault for buying from Tractor Supply instead of from a local dealer, but no dealers within 50 miles had any of the 3 models I wanted. I just feel disappointed and let down over these minor issues. Attention to detail makes the difference between a good, and a bad experience.
I contacted Tractor Supply's "Customer Solutions" number, and sent them about 6 emails with photos (attached to this review), and their only response was that the Hanover store would contact me about this. It has been 3 business days, and they have not contacted me. They did not even offer to replace the missing valve stem cap, which I guess I'll have to buy, now. Certainly no Customer Solutions were provided or offered.
I suggest you do not purchase any expensive products, ESPECIALLY mowers, from Tractor supply. The don't seem to care about anything other than making the sale.
-
April 2024 by Sandie Emig
Team member Tom helped my 86 yo Dad with a tractor battery today. Very knowledgeable and friendly. TSC needs to clone him!!
-
March 2024 by Andrew Rangel
Tom was happy to help me. Thank you sir!
-
March 2024 by Mallory turner
Best place to get animal feed and supplies.staff are very friendly and helpful
-
October 2023 by david baughman
Get my pine shavings and pellets for my hens coupe
-
September 2023 by Jonathan Torres
Very good customer service
-
September 2023 by Todd Bailey
Great staff, very helpful.
-
August 2023 by Richie McKinley
Good place to get stuff you need
-
August 2023 by Jennifer Thompson
Great place, helpful staff
-
August 2023 by Lydia Kelley
Love this store.
-
August 2023 by Louie Davidson
A little bit of everything
-
August 2023 by Beverly Strausbaugh
Prices are good.
-
August 2023 by epi Sanchez
Is all right But just a little expensive for me..
