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November 2023 by Faith Redding
Stephanie was wondering to work with! I definitely recommend going to see her in her office for any questions/concerns. She helped us with any problems we had and called couple days later to check up on us!
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November 2023 by kimmylou Hoo
This is the most horrible institution I've ever dealt with. They don't put their members first and make you jump through hoops. It also took a whole week for my deposit to go through. Going to refinance with a different bank.
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September 2023 by Emanuel Apostolakis
Worst Bank I ever dealt with.. Only bank I know that won't take a payment over the phone. Setting up autopay when you don't bank with them is a nightmare. One dipstick said he couldn't help me or didn't want to. I told him you don't want me to comevin and make a scene he says I was threatening him and was going to security... I said get me your supervisor..lol and he hung up on me. So I know when I am right and I call back and get someone else and he did exactly what I was asking for.. This is just one example of three of my dealings with this trash bank. My advice if you don't bank there definitely don't have a loan or card with them..
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March 2023 by Jim Schrum
Great bank and friendly associates
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May 2022 by Margaret Strock
Great service, friendly employees and low interest rates.
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May 2022 by Austin W.
Piece of s*** bank, been nothing but problems the past year , just got f***** over by courtesy fees after a fraudulent purchase.
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April 2022 by Paul Hake
This branch is the only branch I refuse to bank at. The tellers are rude and always have a problem with giving me cash telling me to call ahead for my own money all the time. It's like they need proof why I need my own money to get it. No other branch acts this way with this bank. Though it must be Hanover thing with banks and all other banks are very rude and often disrespectful too.
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February 2022 by Grace DeNardo
This bank is a joke. Had a check clear at 11:18 PM AT NIGHT that was paid on December 14th and they charged me an overdraft fee when I had sufficient fees in my account not even 45 minutes later. When called to ask to reverse overdraft fee they said they couldn’t do it. Enjoy my $37 Members First, I guess you need it more than I do!
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February 2022 by Florence F
I wouldn’t trust this bank to hold 5 dollars for me. I’ve had nearly 2,000 stolen from me because of this bank’s incompetence. Repeatedly tried to call, email, and see them in person and got no help. No one knows what they’re doing here. A bank ran by 8 year olds in Monopoly would function better.
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January 2022 by james ortiz
Flat out worst Bank I've ever dealt with. They will take out overdraft fees continuously regardless of whether or not you have proof of deposit showing for over a week they will still take your withdrawals before your deposit then charge you $37 for each withdrawal that should have came out after you deposit went in. Then they will claim that they can't refund you that because they only do one for the lifetime of the account and your deposits don't go in till 6:00 in the morning so you will not have access to your money at midnight.
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October 2021 by Rachel Dolly
STAY FAR AWAY FROM THIS BANK. This bank is an absolute joke. I had approx. $150 worth of reoccurring charges on my debit card from some place in Bulgaria. I, of course, disputed these charges, which was a nightmare of a process. It took 3 weeks to get a "provisional credit" for the amount that was taken from my account. Today I have received a notice from the bank that they do not believe the charges were fraudulent, therefore, they will be taking back the provisional credit. I have been sitting on the phone for 37 minutes with the company Members First outsources to handle any card disputes, just to be told that I can file a rebuttal if I don't like their decision. They will mail me the reason they denied my claim of fraud but cannot tell me over the phone.Nobody from the local branch is willing to help me, except to give me the number to the company that handles debit/credit card dispute.
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June 2021 by Timothy Hagerman
Do not bank or get loans here. I have a motorcycle loan through this bank. I did not insure it or ride it during covid. Because of this the bank saw it fit to charge me for not insuring the bike I wasn't riding due to financial struggles from covid. I raised concerns with the bank and was told it was taken care of..It wasn't and I now still have the bill and all the late fees accociated with it. Stick to a real bank.. not this credit union.
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June 2021 by Carolyn Sterner
I really enjoyed spending the better part of my lunch break at the drive thru window of the Members 1st Bank on Carlisle St in Hanover Pa. This Bank feels its o.k. to train an extremely slow trainee at their customers expence not to mention while this customer is burning up gas at their drive thru window. I spent over 20 minutes two days in a row at this Banks drive thru window not in line at the window trying to deposits two checks. If any trainee needs 10 minutes per check to complete a deposit transactions they are certainly not ready to be waiting on customers. The funniest thing about this is the Bank feels a Thank You for your patience comment should serfice for this rude waist of their customers time and gas. Thank You Carolyn Sterner
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March 2021 by Jc Owensby
Been with this bank for awhile now and they have been very helpful with all of mine and my families needs. Thank you all for being the bank we can trust
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November 2020 by Thomas R.
do not use it they are terrible. Had issue with account tried to talk them-- they are talking to each other, walking away from window(drive thru) and kept asking the same question over and over and they DO NOT LISTEN-- if they got off their cell phones and chit chatting they might be able to get some work done. Saw one other client walk away in disgust right before me Gave one star because you cannot give zero
