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January 2024 by Kevin Hertz
Kyle was awesome! He was professional, polite and answered all my questions. He worked a deal with me to be within my budget. Highly recommend going into this location and speaking with him. Was very worried and overwhelmed with purchasing a new mattress, he made the process pretty simple!
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December 2023 by T Sheets
Dylan was a pleasure to deal with. He was polite, professional and understood our needs. No high pressure sales and worked with us to stay within our budget. We highly recommend Dylan and this store.
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December 2023 by Patricia quick
Dylan was fantastic. Very kind and understanding of my needs and attentive to others in the store. He made sure we were taken care of. The store is very clean and bright.
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November 2023 by C S
Chris was excellent in helping us find the best fit for us! We checked several other stores and weren't satisfied. Mattress Firm was such a pleasant experience overall. Reasonable pricing, lots of options, and great customer service.
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November 2023 by Andrew Paquette
Christopher @ Hanover, PA location was amazing. He was incredibly informative throughout the process of picking 2 beds for my daughter and I. He didn’t push for more expensive items but took care listening to what we actually wanted and finding the right fit. Christopher even had fun goofing off with my kids and I, and took time to show us the fun tech options they had to offer. Can’t say enough good things here. Great job guys!!
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November 2023 by Road Glider
The associate was patient. Answered all of our questions with ease. Found the perfect solution for our house and camper without any issues. Best part was the 120 day sleep and price guarantee.
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November 2023 by Gloria Nordyke
The young man was polite. I told him what I was looking for (two twin bed box springs). He found me what I needed at a great price. He didn’t try to pressure my to buy anything else. We placed the order and I was done in about 15 minutes. Which was awesome because I had other errands to run.
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October 2023 by Melissa Abell
We are so happy with our new mattress, thanks to Scott and Maura. We had worked with Scott a few years ago to purchase a mattress for our guest room and were so hoping to be able to connect with him again. He is one of those human beings you just want to hang out with, very knowledgeable, intelligent, affable and patient. He and Maura partnered on our transaction to make it effortlessly easy, fun and energizing. There was no sales pressure whatsoever, and they guided us to specific mattresses to match our preferences, allowing us to come to our own conclusions. Our delivery experience was excellent and we are loving our new Beautyrest Black!
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October 2023 by Dan Bender
We walked in, and were immediately greeted by Chris. He listened attentively to our needs and after asking a few questions showed us several options that would work for our situation. Chris was pleasant, helpful and shared good information to help us arrive at our decision.
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September 2023 by Emalee Kellison
GREAT experience, especially due to Scott A! Very happy with our choice. He was attentive, courteous, and informative and we felt he really helped us make the best decision! Felt very comfortable and not pressured. Would recommend this store and his services.
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September 2023 by Brandy Swain
All of the staff were really nice and helpful! They were all tied up with other customers when I got there but made a point to check in with me while I was waiting. Dylan ended up helping me and was really knowledgeable and helped me pick out a mattress that I’m really confident I’ll like. Thanks so much!
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August 2023 by Tasha Fikes
I had a very pleasant experience. Chris could not have been more nicer. He gave OUTSTANDING CUSTOMER SERVICE !!! I told him what I was interested in and he showed me exactly what I wanted. He placed my order and all is well. Cudos to Chris for the great service he gave to me !!
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August 2023 by Ally Ayeee
The sales person was amazing and I found the perfect mattress and adjustable base. I have pretty bad back problems so I figured I'd give a new mattress and try and it felt like heaven. I will say it is a tad pricey but it's worth every penny.
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August 2023 by Jonathan Shultz
Great experience. Dylan was very knowledgeable and helpful in helping us to choose our next mattress. He made the purchasing process easy and was able to get us a delivery date within two days. The guys who delivered the mattress were very nice and polite and were very quick swapping out the mattresses and hauling the old one away.
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July 2023 by Cody Wentz
The gentleman that helped us on 6-30 at 8:30pm was amazing. My wife asked what time they closed and he said "whenever we get done with all your questions ". It was well past their closing time when we left. He was very knowledgeable and patient(since we brought our little one). We tried 15+ different mattresses. We left with a new purchase of a mattress and were very pleased. Thank you so much.
