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February 2024 by Chris Alexander
I always rotate my tires when I change my oil, but all of my jack stands are currently being used to restore a hot rod I'm currently building, so I needed to take the truck somewhere to have the tires rotated. Made an appointment to get the tires rotated on my truck for the next day.I show up 15 minutes early and the gentlemen at the service desk was friendly and got my information entered into the system. I had my 6 YO son with me, and since this was a simple tire rotation with an appointment made, I thought we would be in and out. The previous day I had changed my oil, checked all of my fluids, changed my air filter, etc. so I knew no maintenance was needed on my 4 YO diesel truck with low mileage.The tech who was "doing a thorough checklist" was working under the hood of my truck for an hour. The total visit time was an hour and a half for a simple prescheduled tire rotation. Anyone who knows these kinds of places also knows that he was hunting for anything that they could add on as "recommended service" to inflate the price and make the visit more profitable for them. What is scary is how much time he was hunting around under there and what he could have been messing with. It's a truly shady situation. Last time I checked, the tires were on the outside of a vehicle, not under the hood.After all of that time "working" under the hood, I finally got my truck back just to discover the next morning that the "tech" didn't even check the tire pressures. Most medium/heavy duty pickups require a higher PSI in the rear to comply with the manufacturer's door sticker recommendations. My truck's tire pressures were 10 PSI higher in the front than the back, which means he just rotated them and didn't check them. Honestly I wouldn't have given it a second thought if we had only been there for 20-30 minutes, but the "tech" wasted an hour trying to dig money out of the engine bay instead of just correctly performing the service I was there for.A young man that was there for an oil change before me ended up getting a nearly $1,000 estimate for additional "recommended work". I couldn't believe some of their "recommendations" to him.The gentleman at the front counter was apologetic and ended up not charging me for the rotation. To be clear, I did not ask for any discounts, nor did I get upset or appear frustrated. He clearly understood the situation and was frustrated with his "tech" as well.TLDR: my truck is so new and freshly serviced they couldn't find anything to try and sell me. If your car isn't brand new, be prepared to be upsold like crazy by these people. To me, this is inherently a shady way to run a business where most people have to take a tech on his word regarding what is recommended because they simply don't know any better.
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February 2024 by Rachel T
Very friendly, made me feel comfortable and confident in their recommendations for service.
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January 2024 by Justin Vonbus
Great service friendly staff
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January 2024 by Miguel Resendiz
Terrible place ?
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January 2024 by Traci Einsig
The shop did an excellent job on my vehicle and finished the job in a timely manner. The store manager Dave was very helpful and kept me informed on the status of the vehicle the entire time.
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January 2024 by Steven Merriman
The boys are Firestone in Hanover, PA are the most honest real mechanics in the game.
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December 2023 by Rick Esenwine
This Firestone store (Hanover PA) completed the service I requested in a timely manner. It was easy to make an appaointment and I dropped the vehicle off ahead of time. Dave B. kept me aware of the progress on my vehicle and explained any issues that cropped up. I was notified promptly when the vehicle was completed and the check-out was quick and easy.
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December 2023 by Dale Kruse
I've driven in without an appointment on 3 separate occasions with puncture issues and they have always been friendly, professional, and trustworthy. And always in and out in less than an hour.
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December 2023 by Charles Day iii
They did exactly job that i didn't have to reurn like i did with jiffy lube. Thank you so much
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December 2023 by Kaitlynn Ayres
Went in for an oil change and replacement of an axle seal. A piece broke while trying to replace the seal and was told multiple times nothing was wrong and the only reason they admitted it was messed up, was because they couldn't make any more excuses as to why i could not have my car back. They also fixed other problems with the car before fixing the original problem. Would not recommend, the store manager did try their best to resolve the issue but wont be returning due to lack of honesty and getting the runaround.
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December 2023 by Martha Hernandez
I appreciated the transparency in pricing. There were no hidden fees, and the cost of the installation was clearly communicated before the service began.From the initial inquiry to the completion of the tires installation, the staff was friendly, accommodating, and focused on ensuring a positive customer experience.
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September 2023 by Sandra Swayzer
I went there for this first time last Wednesday, and they were great!! The technician explained to me what was wrong with my car and they fixed it right away! Great crew and great service! Would recommend this place to anyone! Will definitely be back in the future
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July 2023 by J. Strum
Had car towed here. Estimate provided over 1k for a fuel pump. I didn't feel the price should be that high had it towed else where. Once I got my car to the new location, they advised to me it wasn't even the fuel pump.That someone put diesel in my car! They did not even tell me there was diesel in my car.... Went from being told over 1k to only 400 bucks to clean my car out from the diesel places in it. Runs fine now. Stay away from this place. I paid 130 bucks to be told incorrect information and almost ripped off!
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May 2023 by Mark Dusterhoff
Firestone did a great job, they recommended a new Bridgestone tire for the left rear even though the original 3 tires were factory installed. It all worked out well I've been a customer over 5yrs now!
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March 2023 by Shantaya Joyner
Had fun chatting with them over here very friendly and fast service Finds you great deals to apply to your car work
