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April 2024 by Diane Weaver
Due to some outside group my account was locked and wasn't able to use my debit card. I went into the the bank,. went to a Banker opened the door to ask for help with no appointment . The Banker was Kathy Ashley who was very professional and told me to sit down and she would help me. She spent a lot of time with me and everything was taken care of and I left the Bank feeling so relieved. She is a definite asset to Truist Bank on Eisenhower Drive Branch !
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February 2024 by Benjamin Shaffer
Best bank I've ever dealt with the entire staff is professional and personal, they care about you!! No issues 5stars
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January 2024 by Tim Bosley
Love this bank!!! Great people, great service!!
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September 2023 by Doug Bradley
This bank's customer service is now awful. The closed their Gettysburg location with no notice and I am unable to reach anyone by telephone to answer questions about my account. They mailed my Truist Visa card to the wrong address and it took more than 45 minutes on the phone with the corporate office to get a replacment. Simply terrible. I will take my banking somewhere else.
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July 2022 by Mark McAbee
I can not stand this bank. They hold checks for 10 days on a IRS check. The people make you wait all the time. Customer service sucks.
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July 2022 by Jamie Harget
Have tried to reach them multiple times after they closed one of my savings accounts. Have not got the money back, and continue to get a run around.
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April 2022 by Zac
Worst banking experience I could possibly imagine. The standard they have for customer service is unbelievable low and if you deal with them expect to be charged fees that are a direct result of this companies complete incompetence in every respect.
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October 2021 by Dennis Porr
If I could give less then 1 start I would! Worst bank ever. They offer the opposite of customer service!
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September 2021 by Ali T
This bank is absolutely terrible the drive through is so slow and the bank has not been opened. Where is their manager !??????????
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June 2021 by Admin York Adams Prop Mgt
This Bank has the slowest drive through I have ever been in. I can't understand why the Manger of this Bank doesn't do something to make this drive through operate more efficiently.Thank you,Carolyn Sterner
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May 2020 by Richard Brashier
I have found these folks to be most helpful and friendly.
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March 2020 by Jacqueline Vargas
Worst bank ever!!!! The lady’s in this office are so rude. They wouldn’t let me deposit my check because I forgot my ID. But I had my bank card so what is the reason I need a bank card if you need my ID instead of my bank card. The lady told me because she didn’t recognized me that why I need my ID when that’s the only bbt office I use. Husband and I are so tired of this bank we are switching banks!!!
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January 2020 by Alexus Gladfelter
Some of the workers one imparticular is so rude makes me not even want to use the bank. When it was susquehanna i never had these problems.
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November 2019 by Kelly Kwiatkowski
If I didn’t have to come here for my work deposits I would not EVER bank here!!! The drive through never has enough help. Since I come here several times a week I feel like I have enough experience to give a fair review. On average I wait over 10 minutes every time I use the drive up window. I worked as a bank teller for years and I feel this is unacceptable.
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November 2019 by Mykayla Herne
worst bbt ever, will be switching fully to members 1st along with my family