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April 2024 by Nikki
Kenneth was very kind. He listens he dosen't overwhelme you in a situation that can be a litle overwhelming, He was extremely patient. He took me through eachsection of the paperwork. The ladies at the front desk are sweet the dentist is kind and knows her knows her job and hygienist were sweet and helped me through the process. I can't wait to see the final results
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April 2024 by Christina Campbell
Staff was very friendly. The only reason why I didn’t give 5 stars is because of the wrong information that was given to me wasted my time. I specifically asked when scheduling the appointment if they have an oral surgeon would be able to put my 13yr old son completely under when he was having teeth pulled stew teeth extracted. They said yes. When I get to the office they inform me that they have a floating surgeon. And being that my son was under 16 they would not be able to provide the service because the surgeon is floating and not able to provide the follow up treatment that is needed. Needless to say I wasn’t pleased being that I had to take off work and pick up my son from school early.
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April 2024 by sarah smith
Very nice and amazing service
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April 2024 by Dan Colgan
I was very impressed with the staff in its entirety. They were personable, knowledgeable and friendly. I am very happy with my experience.
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March 2024 by Rick Wagner
Staff was friendly and informative
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March 2024 by Justin Savakinus
Absolutely amazing. So personable and kind! Love everyone that I met. Have fillings and never felt a thing. Very caring people from top to bottom.
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March 2024 by Deb Bosley
Everyone was very friendly and helpful! Dr. Shi was informative and polite. Kenneth was very helpful and accommodating. Sabrina was friendly and apologetic when I needed to wait more than a minute. All in all, a very positive experience.
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March 2024 by Heather Hollman
Always great customer care.
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March 2024 by Amber Collins
Dr. Shi, Michaela, Destiny, Marybeth, and the PSR all made my visit on 3/18 great. They all were knowledgeable. Michaela went above and beyond seeing my insurance wasn't entered in and assured me they would get it taken care of promptly!
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March 2024 by Yessenya Kershaw
Had an amazing experience. Doctor and staff were very respectful, helpful and friendly. This is affordable dentistry, with people who seem to genuinely care
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March 2024 by Sunshine Allison
Nobody answers the Phones!
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March 2024 by Tanya Miner
My first experience at Aspen dental (Hanover) was great. I was able to book a convenient appointment on short notice. The staff was very friendly and knowledgeable. I was glad I checked it out on the recommendation of a friend. I will be switching to this dental office for all future visits.
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March 2024 by Sierra Klein
Would not recommend this office to anyone. The oral surgeon that did my extraction (I believe that he is new) was the only good part of my experience. I went in for an exam complaining of pain at the root of a tooth that had previously had a root canal (a different office) and a few other concerns. I was told that there was something showing on my x ray at the root of that tooth that they would examine when I came in for a root canal in another tooth. Not only was that tooth never looked at, but the dentist that performed my root canal in the other tooth STABBED ME IN THE FACE WITH THE NEEDLE she was using to numb my gums. On top of that, the root canal was so painful (I have no idea why I wasn't numb enough) that they decided just to pull the tooth. This was in November, it is now February, and I was having such horrible pain in the tooth I originally sought treatment for, that I ended up in the ER with an infection that had spread from the root of the tooth into my gums and soft tissue of my face. Myself, a friend, and family member tried to get ahold of the office concerning this with no call back. Someone had to go to the office for me while I was in the hospital and refuse to leave until someone called me. The dentist that did my original exam reiterated that there was something on my past x ray that should have been looked at but never was. Instead, they had put a crown on that tooth which only locked the infection in more. When they offered to take care of it, they wanted to get me in a week later with the same dentist that stabbed me in the face. Nope. I went to a walk in clinic and just had the tooth pulled.
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March 2024 by J Lepley
Very professional, accomodating and I was made to feel comfortable and taken care of when I had an urgent situation. I have finally found my dentist after several years of poor experiences. Definitely recommend.
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March 2024 by dru riley
I made an appointment and showed up was examined on a Wednesday everything went fine with the exam. The receptionist that I gave my insurance information to came back and said she couldnt get through to the insurance comany Blue Cross/Blue Sheild and she would email me my treatment plan as well as a breakdown of the cost once she got thru to them. I called Tuesday as Monday was a Holiday, left a message its Thursday and no response. Its been over a week.This was somewhere in the neighborhood of the 5th survey I was sent so im filling it out as requested hence the 3 stars.
