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July 2024 by Debra Markle
Helpful & courteous staff.
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May 2024 by Douglas Crouse
We are not from this area and wanted to get a driving trip book made with our destinations to get home at Hanover Pa. AAA. We had a book made at our local AAA to get here. Lady at member services said we don’t do that here. Told us to go on line and WE can do it from our home computer. Never even offered us maps. They seemed rude and disinterested in helping us out. I’ve been a member for 25 years and have never treated like this before.
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February 2024 by snow GW2
Service
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December 2023 by Judith E Ciancio
I always use AAA to book rooms. Genny is excellent!
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September 2023 by Shawn Miller
Mid-Penn AAA and the Hanover office is the worst and will leave you stranded! They have a towing rule that will deny (strand) a AAA member of any help if the truck has a "Tool Box". It doesn't matter what kind or size tool box. You ( the AAA member) must have it removed and off the truck or they will not tow you to a "safer" place for a repair. Phone call for help was ended abruptly when I relayed I had no tools to remove a ( box is for safe storage of loose items, not tools and was empty) 150 Lb bolted to the bed of the truck tool box. I was also told I had to find my own way home with the tool box. What absolute Bullshxx for a long term Premium member to be stranded along side a road with a tool box and your truck is the only one getting a ride. Targeted mugging system right there.When I arrived at the Hanover office, the "individual" wouldn't answer any questions for their district because I was a Central Penn member. The question was about verifying the Mid-Penn rule of tool box removal prior to receiving assistance. Help denied again!Be AWARE that each "Club" has different rules that can strand you in a precarious situation. Ask questions and read the fine print. FYI- Toolbox issue, flat denial, driver is NOT to touch the tool box or give you a ride to a safer place. You are left along the road with the tool box trying to find help to get off the roadside. Poor form Mid Penn, someone could get killed and or mugged with this rule.Thank you to Auto Zone for stepping up and helping me get my tire fix and not leaving me stranded. Auto Zone went way above and beyond to help me and make sure everything was absolutely properly fixed and safe! Shout out to Mavis Tire Hanover also, great service!Mid-Penn 800 service - Fail, Worst Service EverCentral Penn Office - A+, Wote up complaint report and gave me the backdoor way for help needed for next time......call your AAA Clubs direct office number, find it prior to needing it. Do not use the All Call 800# on the AAA card. Your club will help you find assistance as long as it is not Mid Penn.
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July 2023 by Yvonne Hall
Efficient and friendly office
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July 2023 by tony dang
Promt services.
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July 2023 by Harry T
Deb is extremely rude and unprofessional
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July 2023 by Jonas Sterner
Pleasant, helpful, items available for purchase
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May 2023 by Elaine Shorb
It would have been nice if therecwould have been a little more customer service help.
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September 2022 by Winters Coming
I needed to get my auto registration transferred from MD to PA and learned that AAA offered title services. You also get a significant discount if you are a AAA member.I called ahead and got a list of everything I needed to get my registration completed. I was also able to get an auto insurance quote over the phone. My now agent, Stephen, was very patient, courteous and just wonderful to work with. He truly went above and beyond. Hanover location has one as well (Ashley), but she was on vacation that week, so Stephan took care of me during her absence. I spoke to Ashley before and she's very polite and patient as well. You will be in good hands with either agent.All you need is a PA valid ID/Real ID or DL, proof of insurance and your title. Not sure what the procedure is if there is a lien still.While you wait for your PA DL or Real ID in the mail, a regular ID works as well. Make sure you get one if your DL is coming by mail!!! I wasn't told this at DMV and had to go back to PennDOT the next day as AAA will need a HARD copy. Camera card will not work for titling your car!The ladies at AAA took care of everything when I came in. Stephen emailed a hard copy of my insurance card, so that was great! They were efficient, patiently made copies for me of my documents when I asked them to, guided me through the whole process, explained fees and handed me my plates. It was so easy! Worth every penny! Very happy with them. AAA is like a friend you need. Seriously.Call ahead to make sure you got your ducks in the row and you will have everything taken care of.
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September 2022 by Connecting The Light Cindy Lee
Wonderful people at our Hanover branch. Joyce took care of a membership issue and Carol took care of booking my trip.
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September 2022 by Melanie Irvings
Ashley is great! Very helpful, great communication and a pleasure to work with! I didn’t make it easy, and she worked hard to get me into a policy I am happy with! Thank you Ashley!
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April 2022 by Marybel Tapia
I was locked out of my vehicle. Was able to get the help I needed. Someone came and helped me to make sure I was okay. Eventhough i had cancelled my service call due to not having my DL or AAA I'd card, he still came to me and asked if I was ok and offered to help me. Thank you so much to your office in Hanover Pa for all your help
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October 2021 by James Muller
Good Service.
