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September 2023 by Mohamed Elmofty
I was on the hunt for a sweet E39 car when I stumbled upon it online on a third-party website. I decided to reach out to Foreign Traffic Import Sales & Service, and boy, was that a great choice. Rob handled the entire sale for me, and let me tell you, it was for an $8,000 car! I thought, "Let's check out their website," and to my surprise, these folks were selling $300,000 cars as well. But let me tell you, the way Rob managed the transaction and went the extra mile to find a shipping company to transport the car all the way from Pennsylvania to Georgia was simply outstanding.These people are as down-to-earth as it gets, whether you're buying an $8,000 car or a $300,000 one. Rob was always there to answer my calls, and there was this one time when he even picked up just to let me know he had another customer and would call me back. I don't usually leave reviews, but Foreign Traffic Import Sales & Service truly deserve a stellar one, especially Rob. This guy knows customer service!
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September 2023 by Sean Nexas
A few months ago I was referred here as the top "preferred" shop for my car's warranty that I pay for. I had a Chevy Trax that was stalling, needed struts and both were covered by the warranty. I honestly didn't believe there would be any issue as they could have gotten everything they needed from the warranty company.They ended up charging me out of pocket for the diagnostic and the dollar amount left over that the warranty was not able to cover. According to my warranty company, the hourly rate that they charged was obscene and over the state maximum that they were able to cover... and this is their "preferred" shop. They also spent countless hours "diagnosing" the problem when they were told what the problem was at dropoff, and multiple hours replacing the strut and fuel tank release valve when they realistically should have taken at least half the time. The invoice only shows 3.4 hours... which I believe is all the warranty would cover, but they had it for days. Make it make sense how a strut part costs $43.94 and they charged $361.27 in labor just for that bit. I ended up biting the bullet and paying what I needed. My wife picked the car up and said the guy she got it from was rude and barely spoke a word to her. Not long after we realized that there was a crack in the windshield! It wasn't apparent as it was tiny and originated from bottom driver-side corner underneath the guard by a bolt. They send us a "how did we do?" text a day or so later to which I replied that there is a crack in the windshield now. Didn't get a reply to that.Fast forward a few months and the next service my car needed was an oil change. The crack has grown all the way across my windshield on the lower half. The local mechanic confirmed that the crack was a result of tightening a bolt on the windshield that did not even need touched at the time and was 100% intentional. I received a text from Foreign Traffic again a couple weeks ago asking if we might need anything else. Laughable.I do not recommend this place at all. I'm not sure how it has so many great reviews when me and my car got treated the way that we did. Sorry my car isn't foreign, I suppose, but this is where I was told to go by the people paying for my repair. They did not want to work with my warranty company and complained every step of the way through our communication. I wish I posted this sooner as I've been contemplating other avenues for this complaint, but this needs to be heard. The biggest irk, next to the windshield, is that THE CAR STILL STALLS. And I cannot take it anywhere else for this issue per my warranty and there isn't any way that I am dealing with these issues again.
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August 2023 by Ed Kiser
Brought my BMW in for it's 50k mile service. Spark plugs, diff fluid, brake fluid flush, inspection, and various other small things. The service was done quickly and at a good price. I will continue to bring my car here!
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August 2023 by Seth Krug
The service was great, consistently kept me updated on what needed done on my car, and trying to help me out wherever possible with the cost. The only part I was slightly disappointed about, I was under the impression that they cleaned the inside and outside of the car before they gave it back, or at least I’m pretty sure that it says that in the automated voice thing when you call and are on hold. But other than that 10/10 and I’ll definitely be taking car back for future work
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August 2023 by Jody Moscaritolo
TL;DR - do not use Foreign Traffic's Service department. They didn't bother checking my car's warranty status and so charged me for nearly $1,000 worth of diagnostics that should have been covered by warranty and my out of pocket should have been $0.Now. I wasn’t going to review you because I can’t in good conscious give you a good review for charging me $1000 in diagnostics and not even fixing my car. A portion of that was my responsibility though, so I also didn’t want to give you a bad review.But. The absurd and incessant spamming in the WEEK since I picked up my car has now earned you a bad review. So here we go.1. Get your warranty facts straight before you run up $1000 tab. I saw where you’d written on my file that the car had a 3 year 36000 mile warranty and that was wrong by 100%. I had a 6 year warranty. That should have been the first question when I called and I should have NEVER wasted my time and money bringing you my car.2. Oh my god. The spam is unreal. I have requested that you stop spamming me 6 months ago and you just won't stop. I have never been so bombarded by a business. I have unsubscribed 1000 ways from Sunday, but today when I got a $29.52 “voucher” from you I was FURIOUS. good god I just wasted $1000 by bringing a car to youy (that was still a fire hazard when I got it back) and you have the GALL to offer me $29 like it’s a consolation prize??? How the hell many times can I say: Don’t ever contact me again.
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July 2023 by Neil Mikus
We took our BMW X1 in for an Adaptive Headlight code. Not only did they not attempt to fix, which later it was determined was a simple door switch that needing replaced, they advised that the timing chain was loose and was about to fail. It would cost $4000+ to repair.We then took it to a local BMW dealer who inspected the vehicle and advised the timing chain was perfectly fine and there were zero indications the chain is even starting to fail.Beware the service here!!
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July 2023 by Bradlee Tebbs
A loaner was not available, as promised, but the team did a good of rushing my oil change through, while I waited, in time for me to get to work! The cost of $190 was $40 higher than estimated, but I know oil prices fluctuate.
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July 2023 by casey james
Wow if I could leave more then 5 starts I would.. Let me start off by saying rob and Lisa were a joy to work with, especially LISA my goodness. Talk about being there every step of the way… This process wasn’t the easiest being from California and having a credit union that had a lot of info and doc’s and specific things to need to be done to ship the car out to California. Lisa would answer every txt and call, would 3 way the bank with me and help with everything. I can’t tell you how much appreciation I have for her. This was a big decision for me and she really made me feel good about it. The car was sent out right away once everything was complete and the shipping was great. Can’t tell you how in love I am with this car. They legit made a dream come true for me. Lisa also sent me a Pittsburgh Steeler hat knowing I’m a big fan :)For being in California and never driving the car or seeing it In person. They made me feel confident in my decision and allowed the process to be done in as best as I could have guessed with having a car bought out of state.They not only have future customer again prob.for another exotic later down the line but also made a few friends and hope to visit out there sometime when I go catch a Steeler game.Highly recommend if your event slightly interested just reach out and see what they can do for you. With my Maserati grand Turismo mc sport, the price/condition everything about it was ideal and rob really got me the best deal even had is lowered then what it should of been and it was getting a-lot of other buyers but he still honored the price..I could really go on and on but I’m happy and really glad to write this review:)
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June 2023 by Joshua Johnston
Great experience went in initially for an alignment. I was having extreme pull to the right/rough riding and they discovered bad control arm bushings, we scheduled a new drop off date and even got a loaner car! Car was done within a half a day and ready by 3pm the same day… amazing! My car feels brand new and a lot better handling!
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June 2023 by Shannon Coffey
Excellent customer service and quality auto service as always! We have been using Foreign Traffic for over 20 years and have had consistently unsurpassed service the entire time. Nick and his team are the best. Thank you for the great service and always with a smile!
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June 2023 by Donald Riggins
Another great visit to Foreign Traffic! I had my oil changed in my Mini Cooper at a large chain. They didn't know what they were doing and broke something. The folks at Foreign Traffic quickly diagnosed the problem, ordered the necessary parts, and completed the repair. Problem solved, check engine light extinguished! The customer service was great and the mechanical knowledge of import vehicles is incredible. Its the only place I take my car, and this is further proof as to why I trust them as much as I do.
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June 2023 by Tom Freeman
Foreign Traffic has consistently provided us with excellent service on both the Colorado and Jaguar and it is truly a pleasure to have such a reliable and professional service center for all our auto needs.Thanks to everyone for the care.
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June 2023 by Kelly Phillips
Everyone here was a lifesaver - I had a dead battery that was keeping me from making it to work (and later on in the day, a gig I had to play)! I was recommended to call Foreign Traffic when AutoZone told me they could not install a fresh battery that day due to my Volkswagen requiring a computer check/reset, which was beyond their capabilities. So, I called Foreign Traffic, got a jump just to give me enough juice to get me to their parking lot, and they squeezed me in amongst their busy schedule to get my Jetta up and running. Fantastic service all around, thank you guys!
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May 2023 by Diane Garcia
Rob was very helpful and supportive when we recently purchased a gorgeous, black 1983 Porsche 911SC from him. The car is awesome and runs beautifully! We had a couple minor electrical issues which he stood behind. His showroom is full of fabulous cars at fair prices. Highly recommend this dealership. Rob is a hands on, hard working guy that you can trust.
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April 2023 by Anne Lopez
I had a great experience with Foreign Traffic. My Land Rover needed some work that two other shops didn't want to do because of the amount of labor and specialty tools involved. Luckily, Foreign Traffic was able to take my car right away. They worked on it quickly and were very professional. I will definitely use them again and recommend them to friends and family.
