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October 2023 by Elias Null
Gerald was awesome. After visiting several dealers looking at close-to-new Cherokees, Gerald went the extra mile and worked us up a good deal. He was pleasant to deal with and very knowledgeable on current inventory and pricing.
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October 2023 by Amie Marshall
After calling several local dealers to repair a water problem and getting no where, I called Outten to find they were super willing to help resolve my issue. Angela was very knowledgeable and reassuring they could help. They were able to get my problem diagnosed and repaired very quickly. I will return here for all my repairs. Worth the few extra mins of driving to receive this level of service
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October 2023 by Daniel DeTurck
Happy with the vehicle. Very unhappy with the service. Haven't even had my jeep 2 months and had to take it twice for the brakes...still unresolved issue. I don't feel I should be responsible to replace the brakes within the first 2 months of purchasing my vehicle
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October 2023 by Bria
The salesman was good for the situation but I went to the dealership with someone they were promised a referral check, never received it. I was going to bring someone else here to purchase their car I’m still iffy I didn’t like incomplete promise had I known that I would’ve never given the review I gave. I like places that stand on their word. Currently looking for a deal ship in the area
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October 2023 by Dale Thomas
Wasn’t too happy that my bill and key were given to a stranger, but that got sorted out. Really hate that plastic sheet you leave on my floor. Supposedly to keep my mat clean but you could at least throw it away when you’re done instead of making me touch the dirty thing with my hands, gross! Then my windows were wide open and the steering wheel was grimy. So leave a dirty mat on my floor but don’t clean your hands when touching everything else. At least you didn’t ‘find’ random things to replace unnecessarily to get more money. I finally stopped asking for tire rotation because it’s never done, guess how I can prove that - I check my tire pressure which is different on each and one tire has a rub mark that amazingly is always on the driver front even after being ‘rotated’. If you’re going to raise prices then at least do the actual work and stop lying about it. You need to step up or lose our business too.
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September 2023 by Sophia Shen
I had a great experience at this location. I came in for an oil change but I failed to notice my registration expired the day before. Fortunately the service advisor Eli helped me out with everything while I was also stuck on a Zoom call for work. Overall I gave them five stars for going above and beyond!
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September 2023 by Glenn Ruth
Concerned with how long it took to originally schedule an appointment. Also when dropping off truck waited almost ten min until one of the three service techs would have time to talk to me. Another issue trying to return a phone call to approve additional service. Not sure what the issue was but I never encountered this type of service from Outten
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August 2023 by Luis Valles
I had to service my air suspension system on my Grand Cherokee. I called two other dealerships closer to me, but they both blew me off. I call Outten which is slightly more than an hour away, but they were more than willing to accommodate me. I needed to set my appointment about four weeks out, when I was going to be in vacation. That was not a problem for them. Conversely, I had made an appointment with a garage on the same street as my office only a week ahead and they forgot, and didn't have room to squeeze me in.Anyway, Outten was worth the trip and the wait. Service manager Jason was very attentive, patient, understanding and a good listener. He kept me posted every step of the way and when I had some concerns after I left, he had me back in to check things over. No fuss, no muss.I will be back for more service as well as possibly buying a new vehicle.Thank you Outten Jeep for maintaining such high standards in customer service and quality of service.
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August 2023 by Meghan O'Brien
My car broke down on a road trip and I ended up needing a new radiator. They replaced my whole radiator and new hoses within an hour of coming in. They were so kind and stayed after closing hours to help me get back on the road. All of the people were very friendly, their service was quick, and my car was working great after! I highly recommend.
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August 2023 by Christy-Lynne Campbell
My service advisor Eli was super friendly and helpful when I called. The front sunroof on my Jeep Renegade had gotten stuck open and he was able to get me in the next day for drop off and their shuttle took me to and from work! My invoice was actually less than quoted and I could not be happier with the service provided to me by everyone I came into contact with. They will definitely have my business for future needs…thank you Outten!
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July 2023 by CHARLES MATERN
Amanda worked with us from the end of March to the middle of July to ensure we got the vehicle we wanted. Her time and commitment went above and beyond what we could hope for. Thanks you for getting us the perfect Jeep.
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July 2023 by Rocio Feliciano De Vieyra
Had a great experience with Outten.. was my first time there .. they didn’t have the wrangler I was looking for (4xe) in the color I wanted .. but before I left the truck pulled in with a bunch of wranglers (4xe) and I got to look at every single one of them before settling down on one . Over all I’m very pleased with my salesman Oscar .. and I’m overly excited with my purchase :) thank you Outten ..now I’m looking for my first Duck ❤️
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July 2023 by Allan Stuntz
We found ourselves broken down with our Ram 3500 dually in low power mode. Eli was so welcoming when faced with a situation late in the day. After we talked a bit we decided to bring the truck in first thing in the morning to be evaluated. I did not wait with the truck but they called shortly after with a solution. However due to parts availability completion would be the next day. We were quite surprised when we got the call that the work was done later that afternoon. We were able to continue our journey with only a small adjustment to our plans. Thank you to Eli and all the folks at Outten that made this possible and especially to the tech who efficiently diagnosed and repaired or truck. These people know the true meaning of 'service'.
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July 2023 by Sandra Hawkins
What a great experience buying my new Jeep Compass latitude lux!! My salesman was Oscar Rosa!! He was very patient, informative, knowledgeable, and extremely friendly!! He kept me in the loop with every detail!! I got a good deal on my trade in and I’m in love with my jeep!!! Thank you Outten jeep for getting me in a beautiful vehicle!!! Outten has exceptional service and I will be back if I need another vehicle!! Sandra H
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June 2023 by Tre
Stay away from buying cars here. I spent most of my life selling cars and know the business inside and out. My sales rep was great but his manager/gm cost him a deal. They tried to steal my trade (2021 Ram in mint condition) by offering me more than $5,000 less than every other offer I received. They wouldn't even negotiate on the price of the new truck. Being my local dealer I treid to do business here but they are out to take advantage of people who don't know any better! Stay away from these thieves.
