“As long as you don’t get the owner waiting on you, the customer service was great! My husband had gone in the day before & the owner was rude & dismissive. He & I went back today & those guys were awesome! Stay away from the owner if you really want help. Make sure it is onenof the other guys!”
“I went in to pick up my new phone yesterday. What should have been an easy transfer ended up being a difficult ordeal with several calls to tech support. Three hours later I left with my new phone and no issues. Isaac was a rockstar through the whole process. He was there by himself so while he was helping me with my issues he was also dealing with other customers coming through with their own questions, concerns or purchases. He never once seemed to get upset or frustrated. He never seemed like he would rather be closing up for the night rather than dealing with customers even though we were there past closing. Being in the customer service industry myself I know how hard it is to find a truly dedicated employee like Isaac. I hope that this is known and appreciated by his superior.”
“Kevin and his employees have been a savior to me multiple times now . Other stores did shady things to my bill and he and his team took time ( hours) to sit down and fix each one of my issues . In my option every phone store needs yo be trained by this store and raises need to be handed out because of this store I'll continue to be a valued customer and look forward to giving them my service come time to upgrade my plan and family's phones . Thank u again team at hamburg t-mobile”