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August 2023 by Marlee E.
I visited this location for the first time yesterday around noon and I just want to say I’m APPALLED by one of the interactions I had with an sales associates at checkout: I had found a dress that I thought was cute but I wasn’t entirely sure if I was ready to purchase just yet because there were a few other more important things that I needed to shop for first so if I was able to come back later and get it I would. I asked the cashier (not sure of his name but he was a bald male, very feminine) if I could put it on hold and he asked how long I was thinking and I said until the end of the business day that day because I was still kind of thinking about it and I kid you not he told me to put it back on the rack if I wasn’t sure about it because he could sell it faster to someone else who was. Um No, I’m not going to put it back on the rack for you to sell it to someone else because if I decide I want it later- it’s going to be gone. That’s the whole point of putting something on hold. And I’m sorry but if a customer asks you to put something on hold for them, you put it on hold no questions asked- that’s it. You don’t argue with them about whether they’re actually going to buy it or not just so you can meet your sales goals- that’s bad customer service. It took me several times asking him to put it on hold for me and telling him that I’ve never had an issue in my life where a cashier gave me a hard time about putting an item on hold before he reluctantly agreed (didn’t even bother to ask for my name, just took it from me) but at that point I was too riled-up about what happened to come back for it. So I’m sorry you lost yourself a sale (and a potential customer) but honestly do better
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August 2023 by Strands By Jess
Amazing service , the manager Kirk was so helpful when helping choose what to buy . Amazing person he is ☺️
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October 2022 by Estelle Hagedorn
Didn't like the style.
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June 2022 by Germán Reyes
Staff is amazing!!
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January 2022 by Sherry Emanuele
Great customer service! Quality clothing too.
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October 2021 by Melvin Gregory
Everytime I go to the Nautica store I get treated well. The workers there always help me find what I'm looking for and I never leave the store empty handed.
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July 2021 by Eric Stalnaker
I’ve shopped at Nautica for many years. Their clothes are made with quality and comfort as a top priority. I bought a hoodie 25 years ago and it’s still going strong! I’m willing to pay for quality clothing that are well made. But at the outlet, well, you don’t have to. The manager at the Grove City location is tops! Friendly, helpful and always smiling and pleasant. I highly recommend a visit!
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May 2021 by Elaine Harshbarger
I found everything I was looking for, and got great deals.
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May 2021 by Shantel Preston
Great staff
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April 2021 by Matt Klinger
Great sales.
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July 2020 by Jeff Padgett
Charge 64$ for Nautica Blue cologne, Amazon has it for $14 for the same size bottle. Rip off!
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June 2020 by Tiffany Y.
I bought a fall coat here for $40, which I thought was a low price for the high quality. The employees were courteous by greeting me and holding the door for me.
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June 2019 by Richard Trump
Great store. Always find good sales
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March 2019 by David Holland
Good clothing line
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July 2015 by Mark M.
This is a must-stop any time I'm visiting the Prime Outlets. Prices are fairly predictable between visits, and there almost always something that qualifies as a great deal. I've never felt claustrophobic here - only mentioning that since other outlets here can get pretty congested and hard to navigate through. Salespeople are pleasant and willing to help, and are never pushy/annoying. Huge plus! The store has a pretty good location too, at the end of one of the central rows. I'll continue to be a regular here for the foreseeable future.
