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July 2024 by Melissa
My car got taken here after I hit a deer on March 26. $10,000 was the estimate and the original estimated finish date was May 3rd. On April 19 got a voicemail saying they were waiting on a few parts but everything should be completed in a few days. It is now May 15th and I still don't have my vehicle back. I never hear from them unless I call for an update. They never answer the phone always have to leave a message. Last time I heard from them, was supposed to get a call back "within the hour" that was 3 days ago
UPDATE: It is now June 27th and still don't have my vehicle back. Since no one answers the phone or returns calls, I went through my insurance company. Through their computers Diehls said my car was completed May 2nd. My insurance company spoke to someone at Diehls and said the part that was on backorder (which the shop manager said he was sending a driver to find the part no matter the distance sometime in the beginning of May) came in last week and would be fixed the next day. Still waiting.... It's been over 3 months now. 2 1/2 months waiting on one part. Haven't heard from them in 5 weeks ?
2nd edit- finally got my car back on July 5th after being told 1-2 days 4 or 5 times since the middle of April. My husband made it 15 minutes after he picked it up and had to pull over because it was smoking so bad he thought it was going to catch on fire. The check engine light also came on. Called them right away and they were going to tow it back to the shop. Well they came 2 days later and after 3 hrs said nothing was wrong just probably overfilled the fluids and no check engine light was on. When they dropped it off the check engine light WAS on. The paint job was awful. Bumps all around my headlights. I now have 2 different colored headlights . 1 LED white and 1 yellow. Driver's fog light has a crack in it. Overall an awful experience will never go through Diehls again.
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July 2024 by Eric Stephan
This place is absolutely amazing. Took our truck in to get a small dent fixed and a bad paint job fixed. Our truck looks brand new. Amazing work and amazing people. Highly recommend
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June 2024 by Jacob Steele
Poor customer service, they kept lying to us about completion dates, refused to provide updates. Go anywhere else!!!! They will not fix yo ur car quickly
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June 2024 by Christy Crisman
It's going on 3 months of not having my car. Every time I call in, they say something different and it's prolonged for another week. My insurance covered 30 days of a rental and I've been having to find rides to work or using Uber once that expired. Not too happy.
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March 2024 by Lilli Mae Hiles
I had my vehicle repaired recently and Diehl was quick and clear with their communication and very helpful when I had any questions. They made sure my process was easy and not to mention my car looked beautiful when I get it back and was spotless when I got it back! I would recommend to anyone :)
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March 2024 by Jesse Sturm (Skillshot_710)
Car looked great whenever I picked it up.
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February 2024 by susan finizio
Heard such great things!
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February 2024 by Jerry Smith
Excellent service , extremely friendly staff. This collision center is highly recommended.
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February 2024 by Eric Tallman
Disrespectful, dishonest and unprofessional.
Waited 6 months for an appointment. Showed up on time and no one had any idea who I was or why I was there. They blamed it on a former employee's incompetence. Nothing was done for 2 weeks because they were too busy with other appointments. When I reminded them that I scheduled an appointment 6 months ago, I was told I can have my keys and take my business elsewhere.
Lied about getting authorization from my insurance company to diagnose mechanical problems, but did it anyway. Said they would bill my insurance and assured me that I would not be billed. Insurance isn't paying, so I expect I'll be getting a bill soon...which would be lie #2.
Vehicle was written off as a total loss and removed without my authorization. Was never given a chance to get my belongings from the car. They lied to the tow company and said I gave them the OK. No one even called me. Had to waste 3 hours of my day driving round trip to get my belongings. If you're counting, that's lie #3.
Insurance isn't covering my total loan. I'm out of pocket 4K, but consider it money we'll spent to end this horrible experience, and never have to deal with Diehl in any shape or form ever again.
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January 2024 by Chuck Whaley
Great work, paint match excellent and body lines look great. Kept in touch and I was informed regularly about repairs and progress.
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October 2023 by James Parnham
Did these all readyServices: Painting
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September 2023 by dana sliker
Fare Job. Willing to help with the fallow up repairs!Services: Painting
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September 2023 by Andrew Crouse
The repair work was done very well. There was no sign of any of the damage that required repairs. And they got it done two days earlier than expected.Services: Painting
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September 2023 by Vicki Horrell
Always satisfied with Diehl in Grove City PA...I've never had to complain...very professional and accommodating!!❤️Love them!!!❤️Services: Painting
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September 2023 by Jordan Orlowski
This place does not communicate well and when they do, it’s inconsistent and then they blame “a technical glitch” for their text system. They had me get a rental car for an appointment but they didn’t start my car until a day later. Then I get a text message that it’ll be done on Friday at 4 pm, which is great news. I don’t get any additional communication that day so I call at 3 pm Friday to see if my car is almost ready but they said it won’t be ready until Tuesday at best! So what was a 13 hour job (listed on their estimate) is going to take 5-6 business days. So not only do I have to pay for the repair, but extra days on a rental car. I certainly don’t feel like a valued customer here which is unfortunate considering I always try to send business their way. But not anymore. This place is a joke.
