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November 2023 by Gary Crowe
Amazing experince. It was the quickest process we've ever experienced. Tyler went above and beyond answering messages on his own time. I would not hesitate contacting Tyler again on my next car shopping experience.
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November 2023 by ky stone
Took my vehicle here to get my clutches realigned on 08/28/23, did not get my car back until 09/21/23. Was not offered a courtesy car, and had to find rides to work for nearly a month. Was told it would be done two weeks earlier, only to be told the parts weren’t even ordered. After awhile and multiple calls and complaints they had the parts overnighted and my car was returned two days later. After the fix, I noticed a sound that seemed like maybe my tire rods needed realigned, though I wasn’t sure. Recently I went on a trip with my car only for it to seem significantly worse. I had my car towed and taken to a mechanic. I was asked if my car was worked on at some point, when I responded yes, they informed me that both my front wheel barrings were completely shot. They informed that this does not happen so quickly from just general wear and tear. Long story short, I waited a month for a 3,000+ dollar repair, only to follow it up shortly with a 600 dollar repair because they rushed and couldn’t be bothered to put my car back together right. 600 dollars out of my pocket for their mistake and genuine negligence. An Incredibly frustrating and just disappointing experience. Would absolutely never recommend anyone taking their car to be repaired here. In fact, don’t buy a Ford.
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November 2023 by Bernard Canellas
If you want to get a competitive price for a Ford go to Bud Smail Ford. They will have the competent sales people that will provide you with all the information to get you in the right vehicle for you. I have complete confidence in their ability to provide the services that you want to buy your next Ford.
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November 2023 by Colby DelBalso
Traveled to the Greensburg area to see my girlfriend when I lost the rear brakes on my Navigator. Had my SUV towed in to their facility and had the rear pads and rotors replaced. Great service by their team, they really know how to make a customer feel like a person and not just another dollar. Wanted to give a shout-out to Greg also who helped me out with getting my Navigator done quickly and getting me back on the road. If you ever need quality work or maintenance done to your Lincoln/Ford, this is the place to go if you’re in the Greensburg/Westmoreland area.
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September 2023 by Diana Scott
An unfortunate event led us to the Smail dealership. Our Ford explorer was totaled. A brand new one happened to be at Smail in the right color to replace our old one. John Skowronek had all the information and all the options ready for us. Absolutely no pressure. He provided all the options for us to choose the best one that fit our situation. We discovered Jason Mossing was the manager and we had dealt with him many times at Monroeville Ford. The decision was easy. We returned the next day, and everything was set up for us. It was a seamless experience. The vehicle is amazing and has so many special technical features. The Ford pass is a nice perk. We can’t thank you enough.—Diana and Wendell Scott
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September 2023 by Joe Taylor
I have bought several cars off of bud smail over the years and always had them serviced there and there was ever a problem with one of mt trucks they made it right. Joe t
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September 2023 by Richard
I had my work truck towed to Smail on the evening of 6/26/23. This was not an easy tow. It's a large heavy box van loaded with tools and parts. Not just any tow truck can tow it. They took possession on 6/27/23. I stressed to them the importance of having my work truck back on the road since this is my livelihood. *Note* I bought the truck brand new from Smail Commercial sales, plus two other brand new vehicles from Smail after this one. Not that it mattered to them. Without dragging this on too long, it needed a new transmission (very expensive), just over 40k miles and just out of extended warranty. Ford or Smail refused to help me with the cost. I said fine, just order me a new one and get me back on the road. After many broken deadlines, promises, excuses, and not one return phone call from the service manager (He never once reached out to me...FACT) I had to once again pay to have my truck towed. This time I had it towed to a real garage with competent friendly people who had me back in business in short order. Smail Ford had my work truck for 21 calendar days before I finally wised up. Lesson learned.
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September 2023 by Tanya R.
Since 2014 I’ve been getting all of my vehicles here. Never once said, they failed me! Whether it’s Service or sales they are all amazing and I will continue to be a customer. Thank you all so very much!
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September 2023 by Bradley Cavanagh
Jeff Smail, Jason Mossing, and Kirill Pavlychenko were phenomenal to work with through the entire process. They were clear, communicative, and did what they could to ensure my vehicle arrived as timely as possible. The Smail Ford team as a whole were great, polite, and efficient.Would purchase from them again.
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July 2023 by Savage Traplord
The team at Bud Smail Ford/Lincoln always take care of my wife and I whenever we visit. From sales to service we have never had a bad experience here.
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July 2023 by Kim Miller
Was happy with service rep who we were in contact with. However our car was to be driven by a tech to make sure everything was good- dog hair was found all over driver seat- we do not own dogs nor have them in our vehicles. What if we had allergies?! Things inside were moved around. And our car was left with 22miles of gas left. Our rental had to have gas put in it before returned and we definitely did not leave our car with that little gas. Very upsetting with care of our vehicle.
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July 2023 by Tom Pilch
I had a scheduled appointment to fix a known issue with my F150. The problem was identified by a Ford Motor Co. Technical Service Bulletin. The TSB indicated that the fix should take about 90 minutes. Even though this fix was the only item authorized & completed, I was charged for 5 hours of labor (instead of 90 minutes), which inflated the bill tremendously. I questioned the service manager, who couldn't offer any explanation as to why the repair took so long, and really didn't seem to care. I don't trust these people & I recommend going elsewhere.
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July 2023 by George Appley
Great dealer. Quick and honest negotiations!!
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July 2023 by Erica Maloney
I've bought many cars and This has been the best dealer experience I've ever had! I took my mom to buy a new car and Matt P. At the Smail Ford in Greensburg went above and beyond in the way that he helped us choose a car and at a fair price. He been helped my mom set up all of her Bluetooth and Android auto features on her phone and in the vehicle and taught her how to use them. I'm not in the market for a new car currently but I can tell you that when I am, I'll be coming here!
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July 2023 by Philip Raithel
Ordered a 2023 truck though Smail Ford when the order banks opened in 2022 fully expecting it not to come quickly, but when delay were extended due to built vehicle not being shipped the team at Smail Ford stepped up and did everything they could to move the process along as quickly as they could. With todays vehicle market and shortages all manufactures are having delays, so choosing the right dealer had become more important, Smail Ford has proven to be a good dealer working to make the best experience possible for their customers.