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January 2024 by Mark Williams
Did a great job repairing my serria and returned it back spotless!!!
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November 2023 by Mary Waltz
Repair shop fixed scratch on my truck roof and pleased with repairs. Appointment made and scheduled with repair made in time scheduled.
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November 2023 by Megan Guirleo
After I hit a deer I was very lost as to what I should do. My insurance company ( progressive ) barely spoke to me. Smail was very communicative. When I recieved my car back my heart sank because they really did do a great job fixing the issues. The paint looks great. Big thank you to those involved to fix my car. I really appreciate you.Services: Painting
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July 2023 by SithLordJC
After they totaled my car against my wishes I was told I could pick up my car stereo system. When I arrived I waited 45 minutes for a mechanic to tell me I'd have to pay him $100 cash to do it. I didn't have money on me because I was unaware I had to bribe the employees. So I had to drive home and retrieve tools so I could remove the stereo system myself, I have no experience with automotive work.. It only took me 2 hours, in the pouring rain to do the job.. I'll never buy another vehicle from Smail again in my life and I'll spread this experience far and wide to any potential car buyers, to save them a similar horrible experience. Zero stars should be an option, it's what they deserve.
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May 2023 by Vince Lucchetti
Friendly and accommodating staff. Had a minor follow up on a repair (loose side mirror plate). Took care of it while I waited, not long at all. Added adhesive to hold it on, taped it, told to leave tape on for 24 hours. That was a nice touch.
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April 2023 by Dakota Haines
Had work done by these guys after having a bad experience with a different auto body shop. Way better their communication was much better and their ability to conduct business was much better I highly recommend them.
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March 2023 by Tyler H.
Had to get my Mazda 3 repainted under warranty I had no problems with the Collison center at all Howard was very helpful and even called Smail Mazda when they were messing around with me He handled the problem for me I was told at least two weeks for my car to be repainted but I knew it would be a little longer they're pretty busy and to repaint a whole car is a lot of work anyways got my car back and the paint is pretty good they got most of the paint chips/ paint peels but there are still a slight few left not sure how they're still there but that aside service was great
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December 2022 by Connie Sherman
They fixed my Mercedes when someone hit it while parked! Jason did a terrific job painting it! Great service department!
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November 2022 by Blake Chaussinand
I arrived to drop off my car, only to learn that the parts were not ordered and they had no record of a reservation for my loaner. Sam from Honda told me they had no vehicle for me, as I stared at a set of keys on the desk for an available loaner. After much discussion I was given a very small suv. This car was half the size of a comparable car to mine, and was due for service. I reluctantly took the vehicle, and was put on the schedule to get the correct loaner more than a week later.Similar to my prior experience during the duration of the repair I was never contacted as to the status of the repair.After moving around my schedule, driving 50 minutes from my home to the collision center, I arrive to a vehicle that is not connected. The bumper is not properly aligned, and the headlight damage in my initial email was not repaired...They told me that they going to correct the issues and I could come get my vehicle the following day. After driving another 50 minutes I again arrive to a vehicle that now has new paint chips and scratch marks on originally undamaged portions of the vehicle.I did not accept the vehicle that day, given it was not done correctly. The Smail Acura dealership manager and staff verified that the repair was not done correctly and additional damage had been done. The vehicle then returned to Smail collision for roughly another week. I picked up my vehicle the following week after the issues were “fixed”…Two days after picking up the vehicle I noticed the sound insulation inside the wheel well had been torn. I took the vehicle to Smail Acura. They confirmed that the tear was a direct result of the repair.Acura Service kindly took my car back to Smail Collision. It was then communicated to me that Smail Collision response to the issue was "sorry there's nothing we can do"...They did add a clip which fell out the next day.I now have a 6 month old vehicle that has more damage then whenever I dropped it off to them originally.Note: This review is not reflective of my experience with Smail Acura sales and service, which has been positive.Services: Painting
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September 2022 by Roger Steiger
After hitting a large chunk of metal on the turnpike, which did extensive damage to my front end, Smail Collision Center very quickly negotiated the repairs with my insurance company, Nationwide, and promptly repaired my car. Their employees were very cheerful and professional. I would recommend them to all in the future.
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August 2022 by Debbie Stuckey
Unfortunately this was my second time here due to no fault of my own. They do an incredible job!
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June 2022 by Jake F.
Stay far away from this place. Had one of these worst experiences ever getting my car repaired after ACCIDENTALLY hitting a deer. This shop tried to return the car back to me broke twice, which each time I made sure they fixed what they hadn't. The manager is extremely rude and unprofessional, also how is it the customers fault that you're employees lie about doing a diagnostic check? The first time Smail told me to pick up my car, the car still had a malfunction light "similar to check engine", the one lady at the front desk told me just to drive off, which made no sense, no apology nothing, she just referred to me as "that kid" zero respect. Also their business practices as far as charging you're insurance for every little possible thing such as putting stickers on, cleaning the car three times, so many different things is completely unethical and wrong. Please take you're business somewhere else and DO NOT MAKE THE MISTAKE I DID.
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December 2021 by Andrew Schmidt
Took my truck here for an estimate in regards to, what seemed to be, a significant scuff on my paint. Consultation from Smail revealed what would be over $1,000 in repair. Decided to get a second opinion. Good thing I did as the scuff came off with adhesive remover. Shame on me for not attempting myself, but shame on them for trying to scam me out of over $1,000. Would not recommend.
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November 2021 by Tony Answine
I am very happy with the professionalism I encountered and quality of work done I will go back if I need to I give them five plus Stars
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November 2021 by Ronald Moffa
Great people helpful polite and the work is one of the best around