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October 2024 by Mr. V. KARLSKI
So my wash machine water valve was leaking which requires a new valve. Being close in proximity to the APR supply store I first decide to call to make certain they stock the valve I need and I am informed yes they do have it in stock. Did not ask for a price as I have to replace it no matter. I drive over and I am the only customer in the place and there are three clerks behind the desk.
I am not greeted so I inform one of the three I am there to purchase a New Valve and I bought the old one with me to ensure a match. First attempt by the clerk resulted in his bringing me the wrong valve so he goes back to get the correct valve. This seemed to be a bother for him. I ask if he would remove a screw to ensure a correct seal and he refused me. He ask if I wanted it and I said yes.
He then presents me with a bill for $147.79. I am stunned but my water is shut off and I need this valve so I can install it and turn my water supply back on. I paid and did not get a 'Thanks for coming in and making a purchase' so I left knowing the price I paid was Extreme and Excessive. After installing the $147.79 shut off valve I did some research and found I could have purchased the very same valve for $40.77 elsewhere. I notified APR corporate of my dissatisfaction and the response I received DID NOT address the cost. I could have purchased THREE of these valves at several other retailers and still have paid less than $147.79. I have a background in plumbing repair and I am most familiar with product cost and I consider this to be price gouging. No more purchases at APR EVER! Forgot to mention this valve is made in Taiwan (Same as China) so take a guess at how much WATTS and APR paid for the valve! Nowhere close to $30.00 if that!
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March 2024 by RASnoznik Const (RASnoznikConst)
A valuable asset to our custom home building company! Top notch in sales and service.
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February 2024 by Vanessa DeLucia (R A Snoznik Construction)
A valuable asset to our custom home building company! Top notch in sales and service.
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January 2022 by Chris Rega Boucher
I cannot speak for any other APR or Oasis location, but my experience in Greensburg, PA was AWESOME - and the credit goes to Nicole Rhea!!! Every customer service/sales person should be like her. The 2020/2021 COVID supply/delivery issues were frustrating enough, but her patience and following up on materials as well as the overall progression of my project is unsurpassed. I would definitely recommend Oasis Showrooms by APR Supply Co in Greensburg, PA!
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November 2021 by Bea Reddy
The customer service here is horrible. They won’t even get up from their chairs to help and you end up having to get help from the poor helpless unpaid customers. Very unprofessional.
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July 2021 by Robert Kenny
Good service they took care of me in a New York minute and know what they are doing
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February 2021 by Amanda Polites
The lady who helped us was extremely rude and had no idea of what her inventory was. Told us that she didn't carry a specific item that we are looking for even though we had one in our hand from her shelves
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January 2021 by Susanne Bell
Shopping here was the best experience. We were looking at big box stores for plumbing fixtures for our bathroom remodel and found that we could not get answers to most of our questions. A friend recommended Plumbers Equipment. We stopped in for a quick look see. Dealing with Sunshine Grant was a remarkable experience. She suggested things that we had never thought of doing. Sunshine worked within our budget but never skimped on product quality. We kept adding items to our list and we were dreading hearing the bottom line. Sunshine invited us to sit down at her desk while she wrote up our order. We were pleasantly surprised at the bottom line. We were considerably under budget and promptly placed our order. The lead time for delivery was a bit longer than we expected but was do-able with our contractor. We saved enough to go ahead and order the vanity top and sink that we were going to wait to do until our bank balance was in better shape! There was a slight problem with that order. It did not hold up installation of the top though.Sunshine was right on it and made everything right. She even visited our house to make sure. All in all Sunshine made this remodel very easy and everything looks great.
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January 2021 by Nancy Shaw
I have been a repeat customer to Plumber Supply. Sunshine Grant is an absolutely great salesperson in their showroom. She listens to what you want, she isn’t pushy, and she takes her time helping you make the right decisions. I have worked with her before and go back because pushy salespeople make me feel uncomfortable and I tend to walk out. Sunshine helped with both kitchen and bathroom remodeling projects and I couldn’t be happier with the results.
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November 2020 by Racer X
they never have anything in stock!
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November 2019 by John Taylor
Great place to stop and get ideas for your bath and kitchen remodel! Sunshine is very helpful in your planning if you give her an idea of your planning. The showroom is very well stocked and if it's not on display Sunshine can show you many manufacturer's catalogs to get you what you might like. Just an FYI Home Depot and Lowe's may have designer faucets and materials but they are manufacturer seconds. Plumbers Equipment sells first line manufacturer faucets, toilets, tubs etc.. Buy your hot water tanks there as well they sell to the public. Hot water tanks are first line equipment all metal and brass not plastic, the faucets are ceramic internal parts and not plastic. You can't go wrong dealing with them. Great service great people to desk with. Prices are very close to the box stores but you get what you pay for!
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February 2019 by LM G.
My husband and stopped in for a new shower head and tub spout. The showroom is nice and bright. They have about a dozen working shower heads. Plus a bunch of others displayed in the walk. We really appreciated this as we were looking for a shower head with a lot of pressure. It's nice to "feel" before you buy. The lady that works on this side of the store (kitchen & bath) is very knowledgeable and helpful. The shower head we ended up choosing changed in terms for pressure for 2019. We wouldn't have known this. The lady called the warehouse to have us shipped one of the 2018 models which is higher pressure. We will be back...there were new bathroom sink faucets that caught my eye.
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February 2019 by Rob Quinn
I really liked working with Sunshine. She helped me pick out knobs and pulls for my kitchen and they were perfect. I also purchased two faucets as the ones I purchased from a well known box store were "junk".
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January 2019 by John Taylor Sr.
Great place to stop and get ideas for your bath and kitchen remodel! Sunshine is very helpful in your planning if you give her an idea of your planning. The showroom is very well stocked and if it's not on display Sunshine can show you many manufacturer's catalogs to get you what you might like. Just an FYI Home Depot and Lowe's may have designer faucets and materials but they are manufacturer seconds. Plumbers Equipment sells first line manufacturer faucets, toilets, tubs etc.. Buy your hot water tanks there as well they sell to the public. Hot water tanks are first line equipment all metal and brass not plastic, the faucets are ceramic internal parts and not plastic. You can't go wrong dealing with them. Great service great people to desk with. Prices are very close to the box stores but you get what you pay for!
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December 2018 by Rick Rohac
Sunshine in Greensburg store was extremely helpful and professional. Ill continue to use Plumbers Equipment for my remodeling needs.
