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March 2023 by DL A.
I purchased all of my brand new appliances with Lowe's of Greensburg. If you are in store, and buying appliances, they will say whatever it takes to close the sale. In my case, I received my appliances as a Christmas present for a home i have not moved into yet. Not only did Lowe's of Greensburg lie to me about the delivery date, but they dismissed me and placed me on hold when i called, hung up on me 4 times, when i asked to speak with a manager they placed me on hold and hung up on me for the 5th time. So i bought all brand new appliances, and because it was a new home not moved into, the appliances sat until i had propane and everything else hooked up. So i finally get everything hooked up, not moved in to the brand new home still, but thought i would test the stove and turn it on. Well, error codes keep coming up, and the stove won't work. So can't call Lowe's, they won't answer. They have a 48 hour (which the stove wasn't even delivered in that time) return policy. So they send me to the stove "MIDEA" people to schedule an appointment to "fix" (a brand new stove which i just tried to start, and has never been used) that appointment takes another couple of months & jumping through a million hoops to schedule. After waiting for months (1st part shipped was damaged and had to be returned) They then schedule to bring new parts, which at that point they don't even know what they are replacing. But he rips the brand new stove apart while scratching my brand new wood floor, and says: "can't fix it, it's not the part he has, it's the main circuit board". Have to order one which of course will take another few months. Now i have already paid on this stove since January, and have never used it. Now i am ready to move to my house, and i have a brand new non working stove that i bought at Greensburg, the ones who kept hanging up on me. I want a brand new stove like i purchased. Not a refurbished stove that they have no idea what is wrong with it. So Greensburg Lowe's who sold me it and hung up on me, or put me on hold for 45 minutes every-time i called; totaling 15 times. Finally, after refusing to connect me with management, the nasty employee on the phone says "Monroeville delivered it, you have to call them". But... i purchased it and set up credit in Greensburg, why do I have to deal with Monroeville now? (Silence, then hung up on). So, i call Monroeville, explain this disastrous train wreck of an experience with them, ask for management, who they said, "they will call you back". And here i am today paying credit on brand new appliances with Lowe's of Greensburg, who treated me like shit, and ready to move into my brand new house; with brand new appliances that do not and never did work, and i have never used them at all. But i cannot even speak to any of the individuals i purchased the appliances from, and i am on hold for a "circuit board" from Midea, who doesn't even know if that is the problem, and Lowe's refuses to speak with me. Folks! I recommend that you NEVER purchase your appliances, or anything else ever from Lowe's! They DO NOT value their customers, they are strictly after sales and nothing more. There is NO CUSTOMER SERVICE if you have a problem with your purchase, you are 100% on tour own.
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December 2022 by Stump Grinding Pro
Never had an issues with anyone working here. People are always friendly. Oreo loves going here too…
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October 2022 by Kevin B.
My wife bought a desk here. Unfortunately it was broken. We decided to return it because it wasn't functional as we had to put it together. I was worried about not being able to return it. I looked at the website and it said we could. We got to the store 30 minutes before they closed, and they helped us get it out of the car and gave us a full refund. Suffices to say don't worry about them giving you an attitude or the rundown here. They are all very helpful and super appreciative of their customers. Thank you to everyone that participated in our experience with Lowe's!
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October 2022 by Jessica Smith
DO NOT EVER BUY AN APPLIANCE OR REALLY ANYTHING FROM LOWE’S! They are totally incompetent and refuse to do right by their customers and fix their mistakes. My mom has been without a working stove now for over a week because they refused to hook up the gas line when it was delivered. Then they came out to hook it up and were unable to because they had the wrong part. They were supposed to show up today between 3-7 and have yet to do so and now when we call them they say they aren’t coming and it needs rescheduled. This is TOTALY UNACCEPTABLE! I will never give my business to Lowe’s again I will be telling everyone else I know to do the same. I have never seen such incompetence by a company.
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September 2022 by Tyler Tubbs
Great selection of wood and good service here as well. Convenient location for your needs
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September 2022 by Cody Taraboletti
Certain employees are pretty much useless here. No idea about what they are talking about at all.
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July 2022 by Robert K.
If you are a truck driver looking for employment, Lowe's should be your absolute last choice. After contacting 3 people to reschedule a delivery the driver showed up anyway. After contacting 5 people to cancel a delivery, they scheduled the driver anyway. The poor drivers end up driving from house to house only to be greeted by infuriated customers.If you are considering purchasing an appliance from Lowe's I highly recommend you reconsider. They will not allow you to pick up your own purchases and the timeframe they give you is plus or minus 5 hours. Not only that Lowe's charges your card as soon as the product is on the truck whether it is delivered or not. My delivery was to come between 12p-4p they arrived at 9 o'clock at night, I was not home. I tried to reschedule, and they showed up anyway. They rescheduled for Monday then told me Monday they're coming Tuesday. I canceled the order and they called me to tell me their delivering it. I spoke with 5 people and received no resolution to my problem.
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July 2022 by Heidi Hutfles-Cima
Ordered over $3000 in appliances
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May 2022 by Dawn E.
Only giving a star because I have to. Yesterday I ordered a dishwasher for store pick up. Waited for the email it was ready, decided to go to see what the hold up was. I was told it would be ready in 45 minutes. 30 minutes passes I get a phone call they do not have it in stock. Order was then cancelled. I found a different dishwasher they said they had in stock. I called the store and was told they had 2 so I ordered it last evening. Waiting all morning again for pick up confirmation. I just called the store they said it would be ready in 30 minutes. Then I get another call they do not have this one in stock either. They have no idea what they have or don't have. I would not go back.
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April 2022 by Tom K.
Stopped here today (Sunday afternoon) to pick up a faucet that I researched online. Found the faucet and went to checkout. The place was packed on a Sunday afternoon and only 1 checkout register was open! All of the self-checkout registers had their red lights flashing for assistance. Waited 1/2 hour then a manager finally shows up with a portable card reader to "save the day". I vented at him about the poor management in the store that allows such lines to form without any action. He told me he was a manager so I again voiced my opinion that he was not doing a very good job. On top of it all, he pulled me out of line to check me out with his portable machine which then did not function. After all of the waiting and BS I sat my item on the floor, told him I would buy it online, and left the store. During my wait time at least 10 employees went walking by and apologized that they could not help. His remark to me was "well if you know anyone who wants to work here let me know". I told him since he was a manager then solve the problem. Every manager in that store should have been manning a register. Not rocket science. Lowes, train your employees to service customers. If help is needed at checkout then send your employees there.I went across the street to Home Depot, bought a faucet, and checked out with no problem. All self-checkout lines function and registers are manned. Seems they don't have a problem finding employees. My first stop from now on will be HDepot.
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October 2021 by Tiff Sherbondy
The customer service and the way that the employees treat all of their customers. The good employees that this Lowe’s has, upper management should be beyond proud that they have amazing employees. In my opinion the amazing employees that this Lowe’s has aren’t recognized enough or appreciated the way that they should be. If it weren’t for these amazing employees, this Lowe’s would not have such a high rate of repeat customers. I honestly would not shop at this Lowe’s more tim
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August 2021 by Joe Gray
Couldn't have been any better, ordered on line ready the next day
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August 2021 by Donna Noel
Couldnt get questions answered.
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August 2021 by Kimberly Orbell
They have everything you need to build, plant mow your lawn, but the wood is so expensive outrageous prices we left with nothing...
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August 2021 by Molly Detwiler
Looked and found kitchen faucet.
