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October 2023 by Smiff
I call the facility and say “hey I want me script”She says “okay do you want that tonight or tomorrow” I said “tonight”I drive there about an hour later to grab my script and after waiting in a long line I get to the glass and the guy says “oh your script is being sent from another facility for tomorrow. I can fill it now but it will take another 40 minutes”What??? Why would send a script from another location when you literally have the medication on hand? Why wouldn’t you just do your job now? Especially after I told the worker there I was literally on my way??I tell the gentleman what the lady worker had said over the phone and his response was “idk what to tell you”Screw giant eagle. Lazy workers.
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October 2023 by Jim Rafferty
I tested positive for covid. My PCP called in a prescription for PAXLOVID. I called the Hemfield pharmacy and the technician told me that the pharmacist needed to ask me numerous questions and they would call back.Since I never heard from them I told my doctor to call the prescription in to Walmart who had it ready within 5 minutes.Giant Eagle Pharmacy sucks
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October 2023 by Corry Sheffler
Absolutely horrible pharmacy. Everyone in my family that has used this pharmacy has had issues. Being short staffed isn't an excuse for the issues that I've had being a customer. I would never in a million years recommend this pharmacy to anyone
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September 2023 by Dom Palmieri
My experiences with the pharmacists and technicians have always been to my complete satisfaction. They get it right the first time every time.
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April 2023 by Exfil Protector
Been a long time customer there and this place has gone way down hill. They lie to you and scream at you over the phone. Will look for another pharmacy.
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March 2023 by Kristen Cook
This is my favorite grocery store I love that when I went in they had some girl scouts selling cookies where as to other places make them stand outside .. also during the pendentives I called and asked If I would be allowed to wear my blowup dinosaur costume while shopping and they did and I loved that and so did everyone else that saw me .. it was a great time .. I never have a bad experience. I love this store they have everything. Also the staff is sooo nice I've never been treated in a bad manner or brushed off by anyone in this store!
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March 2023 by Diane Callender
Worst experience ever with pharmacy! These people do not care about patients. I was discharged from hospital waiting for scripts for two hours. They wouldn’t help or even call hospital to help them with the script order that somehow kept going to their long term care. If this is a recurrent problem with Giant Eagle they need to fix the problem. Not tell me they where closing soon and it wouldn’t get filled. I had a very painful night until I could get my scripts filled at Walmart. Which is now my new pharmacy.
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December 2022 by Kendra C
If I could give ZERO stars, I would. I called the pharmacy \\u0026 spoke to someone named Crystal who was extremely rude \\u0026 unprofessional to me on the phone. It was re: a covid booster that my uncle had the card for (Moderna bi-valent), but said that he didn't get. Crystal said that she couldn't give me any personal info about my uncle, but I was with him and had him on speaker phone \\u0026 he gave her permission to speak to me. He is 75 \\u0026 hard of hearing. She said that they only had record of him receiving a flu shot, even though our record showed that he had a covid booster. She was talking over me in a loud unfriendly way and wasn't able to explain why they had given him a covid card that day when in fact he had a flu shot. All I wanted was to verify what shot he had so he wouldn't get two of the same. I ended up hanging up on her because she had such a nasty attitude and was pretty much raising her voice at me \\u0026 my uncle. I highly recommend sending Crystal to etiquette school to learn how to speak to customers. She was horrible \\u0026 because of her, I will take my business elsewhere.
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November 2022 by lois summers
The drive thru is never open. It's periodically open. At the price of gas who wants to make multiple trips. My dad can't walk in to the pharmacy. I know they are short staffed, but what's one person just doing drive thru?
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November 2022 by Da Fultons
Absolutely the worse pharmacy ever!! Took over 4 days to order the correct diabetic stuff for my son. Over that four day period I had horrible customer service the pharmacist even told me that it was kinda suspicious that I kept calling in asking for insulin needles for my sons insulin. Called the general store manager and complained about the customer service. She told me she would have the pharmacy manager call me and that was back on September. Not to mention that I finally went in an purchased what I needed because they could never fill the right thing. I have gotten multiple of the same stuff I already had. Now here it is a month later and they are trying to tell my the dr we just came from didn’t fax over the refills. Children’s said they have!!
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October 2022 by JB
Been here for 2 weeks. People are rude and always a big line waiting for for meds. When i started going here i told them i did not take this medication twice but they keep filling it. they look and seem lost at what they are doing.
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June 2022 by Jackie Bevan
Because of my insurance I had to leave Giant eagle pharmacy and go to another pharmacy. I switched back to my other insurance so that I could go back to Giant eagle pharmacy. They are always polite and helpful. I love the drive-thru pharmacy. I hope I never have to switch pharmacies again.
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June 2022 by Mike Bosmay
I am a vegetarian and made the huge mistake of buying cheese from your dirty deli. There were ham chunks all through the cheese. What kind of clowns do you employ? Why aren't they using separate slicers or cleaning them?
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April 2022 by Anthony (LawnBoy072)
Swapped over to this pharmacy from a local Rite Aid and they are much faster.
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January 2022 by Jared Long
So so bad... customer service is terrible ? why i openly changed over to the irwin pharmacy.. they are the complete opposite
