Giant Eagle Pharmacy is described as having nice people and team members who have customers' health in mind. Many experiences with the pharmacists and technicians are to complete satisfaction, with staff getting things right the first time. The store itself is noted as big, always in order, and clean. However, some reviews mention issues, stating that a lot of employees are rude. Specific mention is made of staff watching people in a way that makes them feel uncomfortable. There are also reports of problems with prescriptions being sent incorrectly by external partners, though the pharmacy worked to correct this. Other complaints include being overcharged for medication and frustrations with the wider medical and insurance system, but some customers continue to use the pharmacy due to insurance requirements.
There are few choices but they Always professional,Despite being super busy they are quick efficient and kind
July 2025
Understaffed: I've always found the pharmacy staff to be professional, helpful and courteous (5*). Unfortunately there are not enough of them to handle phones, in-store and drive thru during peak hours. Additionally the automated phone system could use an overhaul.
September 2024
Not thier faut, but UPMC partners in health has made a mess out of getting prescriptions called in, they kept sending them to Giant Eagle Long Term Care, when I was specific about the store # and address! Thanks Giant Eagle Pharmacy for getting this corrected.
