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November 2023 by Ranee S.
The people are rude obnoxious and make fun of the elderly behind their back in front of other customers they do not offer discounts and send you to the Monroeville store on a regular basis because it is a much better store with a great management team unlike this one in Greensburg Pennsylvania
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November 2023 by Sira Sira
Years ago (2019) I brought in a computer I'd bought from Best Buy, an expensive Lenovo with multiple problems after LESS than a year; the final time I came in to Best Buy- after it had been repaired at this point at least twice from what I remember- I found out my PRIVATE writing had been deleted from my computer without my permission. I was never called for permission to delete my personal, painful/pain-filled poetry. I did not have a back-up of this newer poetry, since I had not saved it on my jump-drive/USB, as I had-- thanks to the Lord-- with the majority of my writing. I was told, dishonestly, that nothing would need to be deleted from my computer for the specific repairs I'd brought it in for. I found out additional repairs- that I never agreed to or discussed with a worker- were done on the computer when they noticed other problems, while fixing the problems it was brought in for. These 'additional' unauthorized repairs 'required' my private poetry (and music in media player, any saved files and internet site 'bookmarks', etc.) be deleted. I told the worker they had no right to make other repairs on my private computer, without my permission. She tried to defend their Lack of morals, ethics, and respect. I told her they should have called, and asked me if they could delete my poetry, and do extra repairs. I'd say 'no', save my poetry on a USB when I picked it up, and find out about the 'other' invisible-to-me repairs before agreeing to letting them take it, and keep it for longer. I ended up waiting longer, while they secretly deleted my writing, and did other repairs. On top of that, a simpler aesthetic repair they had neglected- one I'd brought it in for- and I think did fix it there in front of me before I took the defective, overly-priced computer. I later broke it apart when it stopped working/turning on, probably less than a year later. I even cried in the store: my writing was done during a painful, lonely, desperate time in my life while I endured homelessness and prejudice. My poetry was a visible extension of my soul. I still have not recovered from the internal grief. I also have yet to buy another lap-top, and I have not gone back to best buy- which burdened me without remorse.
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March 2023 by Dave S.
They refuse to answer their phone. They send you to a corporate 1-800 number only to say that you have to speak to the local store which didn't answer their phone any of the times that I tried getting a hold of a person. I recommend going online , you'll get better service and at least whoever you buy from will know if they have the item you are looking for. I try to buy local and more & more they don't want your business. It's sad when I can get a service representative in the Philippines easier than I can ahold of a sales representative a mile away.
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January 2023 by John L.
I'm raising a 5 star because of the salesperson named Patti W. She was a walking TV encyclopedia, really,her knowledge was top notch. Not only the Samsung tvs but the many other brands on the floor. She helped me narrow my choice and will purchase my Samsung with confidence.
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May 2022 by Jason H.
I came into Best Buy on 5/12/2022. As I walked in, there were two young ladies looking down on their phones. One girl's name was Taylor, I believe. I did not catch the other young lady's nametag. I came in needing help so I waited a few moments to be acknowledged. Taylor said, "yeah, okay, sure. We will send someone shortly." I proceeded back to the area I needed to be and waited for at least 10 minutes. I saw a young man back in the area I needed assistance but he was clearly busy with another customer. So, I go back to the front door again to find Taylor and the other young lady dancing and laughing on their phones. I tell them that I still haven't had help. Without even putting her phone down, Taylor proceeds to ask on her microphone if anyone is available. As I look around, all other employees are taking care of customers as these two young ladies are dancing around and laughing with their phones. I go back to where I was again for another several minutes. The young man who I previously saw with a customer prior was the one who helped me. Aaron or Adam was his name. He was simply fantastic. Overall, my negative experience seems to be with the two careless young ladies at the front. They were of no help. They appeared very young so they may have little to no work experience or understanding of a professional setting, however, that was an upsetting experience for me.
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March 2022 by Lori Layton
I just called to ask a simple question …. The phone call was routed to a digital answering system.. which is normal .. but it was lengthy… very lengthy . I had to hang up and simply demand over and over again for customer service … I was routed to a person that would not answer my question without me paying for a subscription….. good bye Best Buy . Good bye . I subscribed to Panera bread for coffee . Because I can use it every day ! But I use geek squad once every five years …. And with this kind of customer service … explains why your parking lot is almost always empty …..
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August 2021 by David Eiler
Wanted to purchase a computer, tried to ask if the one I wanted was in stock and my granddaughter needed a new screen for her phone tried to find out how long repair would take and if I could do it all in one trip, could only get Corprate and they had no clue all they wanted was the order for the computer I wanted to see and feel
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June 2021 by Cami Johnson
I received an email from these geek squad Best buy. I'm not sure what's going on I was alerted that there is a lot of spam and scams going on that I got to I got a receipt and saying that $410 for my subscription was renewed and I have no idea what it is so just be aware it's not coming from the real geek squad or Best buy but it appears to be very real
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June 2021 by Johnathon “Choo Choo Charlie” Kiratzis
Good phone experience but very expensive to fix things...
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February 2021 by Terry R.
Total Tech Support package is horrible. I bought an Eeros mesh home network due to constant issues with in-home WiFi coverage. Some Best Buy salesman hears my struggles with networking in a Covid home environment and upsells me the Total Tech package for 24/7 support of network troubleshooting, printing and any device. What a joke. I've called 3 times and every time they say "we'll have to send a tech out---which will be $49.99. This after paying $200 for some support package. This should be bait/switch--illegal.
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February 2021 by James O.
Times are tough, we called for a half hour from home to get some information and never an answer. Finally decided to just drive up (40 minute ride) to have the greeter tell us they don't answer the phone, that the number listed is not them. After signing in and being sent back to the proper area of my interest, I had to go back to the front desk to mention that I was still waiting for a sales person after a 15 minute wait. Finally, a very helpful salesman answered all my questions and was very pleasant. Bought what I wanted and then was told I had to have an appointment to have it set up. Ok, the appointment is for tomorrow ,but they are telling me I have to take it with me and bring it back tomorrow for set up. 40 minutes drive each way, and they can't keep it overnight to set up tomorrow? and then have me come pick it up? This is pathetic. All I can say is the salesman was very apologetic, but we all know it's not his fault but the management of this store. I went here as a last resort from experiences with them before, I should have just done Amazon like everybody wants you to.
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June 2020 by Denise S.
After paying for a Geek Squad membership for 3 years and never needing it until recently, I chatted with an "agent" who had no idea what was wrong with my computer. His game was to cut off the chat session before I had a chance to read his solution. Then I received an automated message that said the session was ended and thank you for using the service. So, it was back on to chat. Same "agent." I asked for the previous transcript. Never received it. This time, he recommended that I simply shut off the computer and boot it again. As if I hadn't tried that already. My impression is that Geek Squad really doesn't know the answer and their game is to end the session abruptly or to reformat the hard drive. Could not take the computer to the store. Needed an appointment and they wouldn't even schedule one for me. My grandson solved the problem. Bye, bye Best Buy! No more purchases. No more geek squad.
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June 2020 by Cameron Murtland
Always a song and a dance. False information. If you need a screen repair then they aren’t the ones. Would not suggest their services to anyone.
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December 2019 by Nancy Danhires
All I can say is they are the best. Very good experience
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December 2019 by Cindy Vigo
Helpful