First Commonwealth Bank

Most Recent Comments

• October 2023 by John J Rehak
  I can not get them to call me back about why my account is dormant.
• October 2023 by Janine L.
  This is one of the worst banks I've ever used! My account was hacked and because of that they never helped me and charged me 8.00 a day for overdraft and 35.00 for this . I was told that they would take care of it but never did.. Do not bank here!!
• October 2022 by K LeFay
  No answer the first time, second time some lady picked up and said " can you hold please?" I said "yes." On hold for OVER an hour going on TWO hours. They just hung up on me at 1:14pm. Multitasking is non-existent. I actually had a problem that needed to be resolved. Date 11/20/21
• December 2021 by Courtney L
  No answer the first time, second time some lady picked up and said " can you hold please?" I said "yes." On hold for OVER an hour going on TWO hours. They just hung up on me at 1:14pm. Multitasking is non-existent. I actually had a problem that needed to be resolved. Date 11/20/21
• May 2021 by Sandy Palmer
  ATM screen does not work. Tap ten times to get selection to take. Next screen, tap 20 times to get it to work. Next screen, tap 20 times to get it to work Select checking account, will not take. Do you wish to continue, continue will not work. THEN it takes my card. By the way, this was a Sunday. Always a problem at this location
• July 2020 by Bonnie Weissinger
  They really need to open the lobby at Earth are. It is 8:58 am and 13 cars are in the drive up already.
• April 2020 by brad hornick
  Tellers are fantastic. Helpful and friendly. Management is another story. Been with this bank for 30 years. Time for a change
• November 2019 by Josh R.
  Awful bank! Highly recommend NOT USING this bank for anything at all. Complete lack of customer care and service here. I'm assuming there are better options around Greensburg to use for banking. It pains me to say this since I've been a customer for over 30 years and have family that has used First Commonwealth (aka Southwest Bank) for more than 40 or 50 years. We moved out of state but kept our accounts and cards active since we come back to town a few times a year and still used them for different things. I understand they have to be wary of fraud and such but when we are giving them the proper information over and over it gets absurd. Apparently they have no problem sending statements to our new address and never questioning that or the card usage out of state. When we tried to wire it where we needed it to go though, that was a fiasco. One woman whose name is escaping me at the moment, would huff and sigh every time she was asked a question. Typing so hard it sounded like she was right next to you through the phone. Having to keep calling back to talk to someone, Filling out the same online paperwork information over and over, wasting our time. Being put on hold with no one picking up or being transferred in a perpetual circle or to a line that would say it's disconnected. When you did talk to someone they didn't seem to know anything about what they were doing or if they did there was no solution provided. The only two people that did actually help, did a great job and knew what they were doing were The Engagement Specialist Sarah and the district manager Rob. They both get 5 stars, the bank itself for what we had to deal with and the aggravation they caused gets one star. We were eventually transferred to a guy named Tim in the east Hills office. He was totally useless. Never offered a solution to the problem, always saying I don't know, they probably won't approve it, without even asking anyone mind you, or we'd have to come into the branch office, knowing full well we are out of town, never called back when he was supposed to, always had to call him, even called off one day, probably to avoid doing his actual job or hoped we give up and not call back. Even went as far as saying they would have to check to see when we were in a branch last. We hardly ever went to the bank for anything. Maybe a half dozen times a year if that. Not sure how he has a job not knowing anything about what he should be doing. Finally between Rob and Sarah things were completed within a day and no issues. Seems funny to me they know how to do their job and help while no one else does. THANKS!! When we get back to town I imagine we'll close these accounts out. I'll be encouraging my family members to do the same and switch to a different bank.
• October 2019 by Beamer
  I have banked with first commonwealth for years. I would recommend any other location, but definately not this one. Any time I have ever used this one it is always the same discourteous treatment. I would highly recommend using one of their other locations.
• August 2019 by Vince Roy
  Always a great experience, Tracy and the rest of the staff are always helpful and very knowledgeable. Thank You and keep up the great work
• June 2019 by R Randolph
  I have banked with first commonwealth for years. I would recommend any other location, but definately not this one. Any time I have ever used this one it is always the same discourteous treatment. I would highly recommend using one of their other locations.
• May 2018 by Michael K.
  When a family member was passing from CANCER! This bank assigned a family member to the power of attorney that was not requested to be on.. When sought to correct, this bank escalated things to the police in order to prevent correction. This attempt failed from the bank with the police because they had no right to assign anyone to a power of attorney that was not requested to be included on a power of attorney. The result was the son getting barred from the bank for life because he asked why the bank did that. The bank had no sympathy for the family member and only took actions in their own interests. Such as banning the individual for life from the bank when the person asked why they did something that they are not allowed to do (unless banks can assign anyone to anything they like First Commonwealth Bank did..), This bank is getting away with whatever they want too. The assistant manager's name was Angie out of the Delmont branch and manager's name was Wendy. Also, general manager made a further decision to close all accounts including son's business account who banked with establishment without any issue for 11 years. My name is Michael Kokolis and this is all true. This bank and all of its corporate managers where aware of the events. This bank simply protected the bank by banning the son and took actions to the local police, Delmont Pennsylvania Police Station, when the son was just trying to simply find out why, how, and what gave them the right to act in the manner that they did. And after all the bank will not stop emailing the son, for over a year, offers to do business, when the son is banned from ever doing business with them. It's really sicking. This bank has proven to the son that they can do whatever they want to him, answer no questions, and still harass him with emails inviting him to do business with the bank that has banned him form ever doing business with... Michael Kokolis (724) 771-6195 [email protected] Have all correspondents from bank and hope no one has to be treated like this again from a corporation who will cover up their mistakes and protect theirselves from their mistakes at any cost to a person. Please highly consider this review before banking or continuing to bank with First Commonwealth Bank. Establishments who have done things like this before and gotten away with will more than likely do it again and why even put yourself at such a chance. For this just happened without any warning signs, meaning there never was an issue before, and once this happened this was how they handled it.