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November 2023 by Leslie J.
My husband first went to Dean Diamond 13 years ago to find an engagement ring for me. He didn't want something everyone else had, Allen helped him actually design one for me. He was patient and very helpful through the whole process and they designed the most beautiful diamond in diamond I have ever seen. Unfortunately a flaw in the design from the company was they didn't have a way to secure the inside diamond in so just a few months in it did fall out. Dean Diamond replaced it with a brand new one, well the same thing happened. That is when we decided to just go with a solid black diamond so I didn't have to worry about it. Allan actually brought in 3 different stones and let me pick the one I wanted. All of this was no charge! Fast forward 12 years later my husband and I go back to get me an anniversary ring, once again it can't be anything anyone else has. He picked out the most perfect one, of course once again a flaw in the design didn't give enough area to hold the diamond so it fell out. We took it back to them, Allen sent it in to the company who then literally redesigned the ring (even for future sales) to have more gold around the diamond to better hold it in. Again, no charge to us!! All this being said I wanted to show this is one of the best places for jewlery, they are honest and the product and companies behind the product are great! I definately feel the value is there as we had both my rings appraised elsewhere for insurance purposes and they both came back way above what we paid. I highy recommend Allan at Dean Diamond in Greensburg Pa. to everyone!
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November 2022 by Maurice Y
So far in my experience me and an older lady went there looked at a necklace a bracelet and a charm they all had to be ordered in when adding a total the necklace and bracelet came to $215.00 before tax after calculations 6% makes the total $227.90 the charm would be a separate purchase due to being on back order i had to work the next day I send the older lady that I was with to pick up the necklace and bracelet for 227.90 when I then recieve a call that the wrong bracelet came and they had to return and reorder that hopefully the charm would come with the bracelet and they charged her card for 198. For the necklace alone I called and said how is that the case when you told me the set was 215 plus tax and that I did the math she said the price in the book and the register wasn't the same she looked and said she did over charge her card the necklace would be 169.00 alone and with the bracelet 244.00 plus tax again how when you told me 215 plus tax making that total 227.90 so you're still trying to get over by 16.10 say what you mean and mean what you say and the whole set that was for a birthday party may not be on time for the appearance and you may have lost a client cause if it was right I may have came back to spend approximately 1300 on solid gold smh okay so I finally got the bracelet now just waiting on the eagle charm thats on back order they were nice about the misunderstanding and will call me and I changed my rating to a 3 so far the eagle will put it to a 4 so well be patient and see they attempted to make it right and my charm should be in by Saturday so I got my eagle pendant today after sending it back to get a third loop so it'd look nicer weaved through and I must say I am thankful and satisfied with the necklace now that its complete
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October 2022 by Maurice Young
So far in my experience me and an older lady went there looked at a necklace a bracelet and a charm they all had to be ordered in when adding a total the necklace and bracelet came to $215.00 before tax after calculations 6% makes the total $227.90 the charm would be a separate purchase due to being on back order i had to work the next day I send the older lady that I was with to pick up the necklace and bracelet for 227.90 when I then recieve a call that the wrong bracelet came and they had to return and reorder that hopefully the charm would come with the bracelet and they charged her card for 198. For the necklace alone I called and said how is that the case when you told me the set was 215 plus tax and that I did the math she said the price in the book and the register wasn't the same she looked and said she did over charge her card the necklace would be 169.00 alone and with the bracelet 244.00 plus tax again how when you told me 215 plus tax making that total 227.90 so you're still trying to get over by 16.10 say what you mean and mean what you say and the whole set that was for a birthday party may not be on time for the appearance and you may have lost a client cause if it was right I may have came back to spend approximately 1300 on solid gold smh okay so I finally got the bracelet now just waiting on the eagle charm thats on back order they were nice about the misunderstanding and will call me and I changed my rating to a 3 so far the eagle will put it to a 4 so well be patient and see
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June 2022 by Court M
Great customer service and reasonable prices. Got my ring resized there and it only took them a week to do. They resized it, plated it in rhodium, and cleaned it for only 30 dollars. I will definitely be a returning customer.
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January 2022 by Jo
I've shopped here for years and I'm very satisfied with everything I ever got here over the years. Excellent staff as well always very helpful.
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October 2019 by JACK DAMICO
Best bling store ever!
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September 2019 by Scott Ray
I was recently in the Greensburg, PA area and stopped at Westmoreland mall. When Macy's didn't have what I wanted they directed me to Dean's. The folks at Dean's were very helpful and friendly and I got exactly what I needed. I would recommend them to you.
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August 2019 by Jaye Crawford
Over-priced. They don't do their own repairs and it took forever to get my rings back.
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July 2019 by David Down
The store manager took care of us and could not have been more helpful. My brother purchased an engagement ring and was very pleased with the knowledge and kindness shown by the staff. He was so pleased he drove back from Erie to purchase his wedding bands.
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January 2019 by Jon Doe
Not shure who would think that buying a ring and then resale it in a short time would be profitable but i love the place. Im allways treated with respect . the prices are about the same as the outhers if not cheaper and the value is what i invest in my relationship.
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July 2018 by Allison A.
I brought a watch there to get a battery changed and they stripped the screws, lied about it, kept my watch for two months, and refused to do anything about it. The watch has no battery and I can't get the battery changed somewhere else because they stripped the screws. They ruined the warranty on it so it's now useless to me. They were rude and refused to fix their mistake and basically could care less. I would not go there!!!
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August 2016 by Ryan Retone
I bought a diamond ring here a few years ago. I recently went to sell it only to find out the stone was nowhere near what they claimed it was. Unless you want to be ripped off and ignored, go elsewhere. I never could get ahold of the owner and the manager told me it was not their responsibility. Couldn't be more dissatisfied.