“Very understanding man, clean store, there was a little hiccup, but once it's said and done and he sees all fees were paid, I'm sure he was just having a rough week, I do apologize for needing truck a couple more days to the reservation's he had to cancel, if you see this my wife had our baby a tad early and that wasa bit more important then getting the truck back, once again I paid for it all, and did so knowing I was gonna have to, and I hope him all the best in life and business. And I would recommend this location for gas, goods, or uhaul. Namaste brother”
“I stopped in on a break from the road to have an issue addressed ..they spared no time in taking care of me and providing different options for remedy .. I was also very pleased they took the time to follow up with me a week later and reminded me that when it is convenient to come back they will be ready to take good care of my equipment!! Very impressed at their level of professionalism, concern, and accommodations.”
“I have dealt with Penske numerous times and had a difference of opinion once along the way . This company takes getting it right and teaching the customer the “whys” and “what’s” to clarify process and repair very seriously. I applaud their commitment and professionalism. I look forward to many more years and will always rent Penske as well as service Tractor Trailers I drive with confidence. Well done and Thank you!”
“First off I wanna say those of you that leave 1* reviews for incidental issues need to read the 5 ***** reviews. This Chambersburg U-Haul goes beyond whats expected for folks time and again. Allow me to share my recent experience.. I badly needed an upgrade for my Jeep to be able to tow my new trailer. Hence I made an appt for a new hitch install but a futher away branch location made a mistake that day on my install leaving me without lights to legally haul my trailer, yet another day I'd be without was my thoughts. To my surprise this local branch and their awesome team went way beyond what I could've asked , First the young lady in charge got in touch with the "branch mechanic" and proceeded to get under my Jeep and trouble shoot the issue best she could, When that didn't work I thought for sure I'd lose yet another day but to my surprise the "mechanic" said he could come in on his day off and fix it within the hour if I could wait.. The "branch mechanic" turned out to be General Manager of the Chambersburg U-Haul location.. True to his word within the hour He fixed the issue and was all too happy to accept only a handshake for a job well done.. Can't wait until you reopen at your larger location I'll be back with friends for sure... Thanx guys”
7AM - 7PM
18315 Shawley Dr, Hagerstown“We had a great experience renting an auto transport trailer from this location. I made a reservation online the night prior. Pick-up the following day was quick and easy. We were in and out in less than 15 minutes. The man assisting us was very polite and friendly. He knew what he was doing without any hesitation. An all around pleasant experience. Will definitely rent from them again!”
“This is one of the best storage places I've seen. Constantly see them doing maintenance outside and the office staff inside are so kind and helpful. Would recommend this place to anyone looking for that extra storage!”