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January 2024 by Debra Cordell
Hours are very limited. In the process of moving to the area and had to leave extremely early in order to pick up my rental before 5 pm. No accommodations were offered. Reserved a Nissan Versa and the only thing they had when I arrived was a full size Ford 150 with no running board. I'm 66 years old and 5'5" and was unable to get in it. Purchased a step stool. It cost me an additional $50 in gas to use for the week as compared to what I had budgeted. Not happy!!
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October 2023 by Josh Adams
Charged me for 3 days instead of two when I dropped off and picked up the vehicle at the same exact time on a Tuesday and Thursday. Then I was on hold for 25 minutes and they never answered the phone when I was trying to ask about it.
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September 2023 by Larry VanWert
Clean, professional, so far so good, 10 day rental car.
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July 2023 by Sheila Hawk
They are always so pleasant to deal with. I have been dealing with them over 6 years now. Everytime I have had a problem they fix it immediately. The only downfall is they close at 12 on Saturdays and they are not open in Sundays.
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May 2023 by Andrea Hammers
Every time I’ve come to this location all the employees are so very kind and helpful. I regret not getting the name of the gentleman who helped us out during our last visit. He was so patient and accommodating to our situation. He made a stressful time a lot easier!
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April 2023 by Brenda Sinclair
Very helpful. Worked tirelessly t help me in my situation.Will definitely return
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October 2022 by Beth Geesaman
Checkin was quick. The gentleman who helped us out was great. There was a good amount of options to choose from. Vehicles all look great and are really clean.
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September 2022 by Kyle
Vehicle was dirty when given to us and we were charged for two extra days that we didn’t use the vehicle, even though we weren’t informed that just because they aren’t open, it becomes a Monday check in. Poor customer service.
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December 2021 by Brian head
The young lady that was working was very rude, and hostile. She refused to do a damage walk around of the vehicle we were renting. I noticed damage in the door, and she would not even take notation of it. The car was filthy, and not the size we requested. I asked to speak to someone about the issues I was having, and she said that she was the manager, when clearly Clay is the manager. I would not recommend this location to anyone!
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August 2021 by ballot23
Amazing service and reasonable prices!
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June 2021 by Christina Voss
I have rented vehicles from here at least a dozen times and I have mainly dealt with Clay. He is always professional, friendly and always has a smile.I usually end up adding days on at the last minute (which is probably a huge pain) and he is always able to work with me with no issues.The cars are always immaculate and I have never had an issue with any of them.
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June 2021 by Willy 360d
TERRIBLE! my truck broke down 100s of miles from home. Contacted enterprise closest to me and was told that another location much further was closer which they were wrong. Spent money to Uber to their "closer location" leaving myself about 100$ after purchasing the rental car they quoted me at. Once I arrived at enterprise I was told that there has been a mistake and the vehicle I reserved was not available. However the vehicle they did have was more expensive and due to the uber I had spent money on, I no longer had enough funds to rent the vehicle they actual had available. After contacting friends and family to scrape up the few extra bucks I needed i was then told that due to my bank card not having a chip i could not purchase this rental. Its nothing but a game of hoops to jump through to be treated like an inconvenience thee entire time.
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May 2021 by Carolyn Hayslip
Friendly people and great service.
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April 2021 by Bruce Toney
The Manger I deal with named Clay is abousoluty thee best love it there Greencastle location only!
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March 2021 by Matt Velazquez
Stephanie was great to work with. The van was clean and the whole process was quick and easy.
