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February 2024 by David G
Besides the pharmacy drive thru being closed the past few times I went. All was what you would expect from a CVS store
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January 2024 by Frank Webster Jr
Always a great place to shop
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November 2023 by Sherrys Fiberarts
Drove in twice to get prescriptions. Once closed for lunch Drove back prescriptions on hold then said oh will be a few hours.These are meds I needed. I said it will be days before I can get back okay no problem whatever was said.Always a friggin issue with this pharmacy.I don't understand lunch stuff then attitudeSick of itOnce I drive up again going elsewhere
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September 2023 by Aaron Woodruff
Only open from 10am - 6pm during the week? Seriously? People need access to their medication. Furthermore, I don't understand the need to close for lunch - especially considering the reduced hours. How about 1/2 take 30 minutes, then swap with the other 1/2?I updated from 1 star to 3. The hours are back to some type of normal, but I think they still suffer from being understaffed.
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May 2023 by Aaron Litten
Kept delaying prescription day after day, I still don't have it. Do they even fill any prescriptions or do they just keep delaying everyone's medicine?
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April 2023 by Crystal Fries
They just haphazardly close the pharmacy and you have no way of knowing ahead of time that you can’t get your medication that you need desperately. Bad business practices!!
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March 2023 by Barbara Wolford
This is the worst pharmacy in history!! The black pharmacist said ok (when I encountered my last problem with this pharmacy) when I told him I couldn’t take the way they do business anymore and I would be having my prescriptions sent elsewhere in the near future! Yes you heard me right, he said ok, like we don’t give a f—k about you or your business. I will never spend another dime at this CVS! Uncaring, rude employees to say the least!! Booooooo
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February 2023 by Tammy Wildeson
I would give this CVS Pharmacy a no star. Went to pick up a prescription and they told me the insurance denied it. Of course they never notified me and only a few pills left and this is one that needs to be taken twice a day. They were very rude and acted like they did not do anything wrong they said it was between the doctor and the insurance company which could not have been more untrue. She also told me if I didn't like their service to go to another pharmacy. Very rude people that pharmacy should be shut down if that's the way they treat people especially when we are the one's they really pay their wages so they have a job. I will not be going back there again and their corporate office is going to be notified as well.
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December 2022 by L Walck
We've been customers at this store for several years with overall good experience. Associates are professional and helpful. Sometimes there are lines but everyone is doing the best they can. Probably short on employees like most places these days.
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December 2022 by Alex Miller
Multiple visits with drive thru closed and a 45 min + line. This is not a problem with workers (they are doing the best they can) but corporate mismanagement not budgeting enough hours to run a properly functioning pharmacy.
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December 2022 by Deanna Burke
I can't believe how far this store has fallen over the years. The pharmacy is horrible, long lines, drive through is never open, and they take forever to fill a medication. The store could use some cleaning up. I feel it's mainly because the employees are falling behind with the amount of work they have to do and need help. The one saving grace of this place is employees that work there, they are always so nice and helpful when we need it. But something definitely needs done about the pharmacy.
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December 2022 by Jennifer Swam
Yesterday I was in the drive through line at 5:53. When it was my turn to pull up it was 5:59 and the person shut the screen in my face. Today at 5:00 the drive through was closed. When I went in, I was told they are a week behind and the prescription sent in 2 days ago couldn’t be filled because they had no pharmacist to fill it. This place is worse now than it was before. It’s actually appalling since people need their prescriptions for their health and wellbeing.
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December 2022 by David Slye
This CVS has extreme personnel problems. I had my 90 yr. old mother at the ER, they prescribed meds for her and sent them to Greencastle CVS pharmacy. I got her home and went to pick up the meds only to find a sign on the window, pharmacy closed until further notice. I've since had to transfer all her prescriptions to another local pharmacy. This place sucks.
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November 2022 by Sue A.
The CVS Greencastle location used to be a great store and the pharmacy seemed reliable and efficient. We have tried calling about a prescription refill for the past 3 days and are hearing a temporary closed message. I called the store and spoke to a nice apologetic lady who advised the pharmacy was experiencing a technical issue which blocked them from scanning any scripts and that the issue was expected to be resolved "today". What happens then? My guess is the pharmacy will be that much farther behind in filling prescriptions. They have already reduced their hours of operation and close for an hour for lunch! Most folks in this area live out of town and the nearest locations are 30 minutes away and depending on insurances you can't just up and go to any pharmacy. Very annoying and I felt the need to voice my frustration!! I will be looking into my personal ability to change pharmacies. I hope this review is helpful for anyone who is thinking of using this location!
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November 2022 by Michelle S.
THEY refuse to answer the phone in the pharmacy department. I drove 25 minutes to this store (the nearest one to my home) yesterday, all the while I was on hold on my phone!! I walked in and was able to walk right up to the counter since there was NO ONE standing in line at the pharmacy counter. So, WHY can't these people answer the phone to assist a customer??? Unfortunately, this is not just at this location but seems to be common throughout the company. It is almost like CVS trains their employees to not care about the customers, at all.I am currently on HOLD, going on 58 minutes, waiting for an update on my son's medication that he has been on for the last 6 years. Why are we forced to be without his much needed prescription? Why are we forced to "deal" with rude, uncaring, unprofessional CVS employees? And yes, we are being "forced to deal" with how CVS treats its customers because they are given preference by supply companies (so the smaller, local pharmacies struggle to keep prescriptions in stock) and because of the underhanded agreements and partnerships with insurance companies and large corporations to keep business booming.I feel TRAPPED since we are "locked" into filing it here because the prescription cannot be transferred and it takes a few days to get a doctor to call in or transmit another script to another pharmacy, and the cycle starts over again.I feel sorry for the elderly and disabled who cannot "just drive to the store for answers and assistance" with their prescriptions and rely heavily on the phone to communicate to the Pharmacist. Cutting off communication to their customers could be LIFE THREATENING when it comes to our HEALTH.I was told, rudely, that they are 5 days behind filling prescriptions..THIS IS UNACCEPTABLE!!! Some medications can be life threatening if stopped abruptly and some medications (like my son's) are considered "controlled substance" and we already have restrictions in place being unable to refill a prescription more than 2 days before we are completely out. Completely out...of a medical treatment that has worked for the last 6 years to give someone the ability to be his best person, to give someone a chance to have structure and stability.Oh, and not even to mention that they close the drive through and force everyone to come inside! WHY force the elderly and disabled to come inside and walk to the back of the store when that might not be possible? WHY force the sick to potentially infect everyone in the store including the pharmacy staff?Why are we Americans forced with lackluster healthcare system in "the greatest country in the world"? Oh, yes, that is because we are NOT "the greatest country in the world". Our healthcare system here is for PROFIT... not for the HEALTH of the community.DO Better CVS....At least ANSWER THE DAMN PHONE!!!!!!