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August 2024 by Andy Siple
Brian did a GREAT job with helping me get into a new phone with the problems I was having with my old phone.. thanks Brian
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August 2024 by Denise Clary
Brian was very nice and very helpful! He was able to get us set up with new phones, cases, and screen protectors!
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August 2024 by JeanO Morgret
Brian in Etters is just phenomenal...been a lot of help through the process of broken phone etc.
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July 2024 by emily hughes
Victor was incredibly helpful with my new phone set up!!! Thank you!!
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July 2024 by SNW
Brian solved my issues in record time. He was very helpful. 5 stars for him!
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July 2024 by Dawn Stuyvesant
Brian is very helpful and knowledgeable. Process was seamless and fast to set up new phone. Highly recommend coming to see Brian at the TCC location in Etters.
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July 2024 by Stacy Gordon
Give Brain a raise. He made sure everything working correctly before I left. Best service ever.
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July 2024 by Meghan Dolan
Brian was incredibly helpful to us today. He helped us upgrade to a more modern plan and allowed us to capitalize on several discounts to add a new line to our account. He answered all of our questions and explained all of the details of our plan changes. Would definitely recommend the Etters store and Brian for all of your Verizon needs!
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July 2024 by Cameron Wells
Brian is awesome! Not an ounce of disappointment, found the best deals and explained everything! Happy customer!
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July 2024 by Tammy Bobbitt
Victor figured out a problem with my phone in less than 5 min. He was wonderful, kind and very helpful.
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July 2024 by Kevin Mears
Great service with Benn
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July 2024 by David Gegorek
Great service , got it done quickly . Definitely recommend
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July 2024 by Shelly Foster
Awesome job!! Thanks Brian ?
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July 2024 by Heather Miller
I 100% regret my decision to go to the Etters TCC store to resolve my phone issue with Brian K. I went in due to my phone screen becoming disable. After a quick lookover it was determined that my phone could not be fixed by the associate and he recommended getting a new phone. I was interested in a Samsung Galaxy 24 or Google Pixel. The Pixel was out of stock so he pushed me towards the Galaxy. At this point I should've left and went to an actual Verizon store. I agreed to go through with the upgrade which has been an absolute nightmare. I did not want anything on my plan changed however he changed multiple aspects without my knowledge. I've had to call Verizon 4 days in a row spending multiple hours on the phone trying to get it fixed. He removed a necessary hotspot from one line that wasn't being upgraded, he downgrade the plan on another line which has caused the previous device trade credit to go from $800 to $100, the grandfathered free Disney+ bundle was removed, and my line's service was downgraded. I was never informed that all of these changes were going to occur only to sign for my upgrade. I was also told that in order to get a higher trade-in credit I had to purchase insurance and keep it for 6 months (Verizon has stated this is 100% false). Near the end of completing my upgrade he went onto Google and pressured me to leave a 5-star review for the TCC Etters store. I assume the pressure to add a review immediately has skewed the Google rating for this establishment resulting in it being so high (4.8 stars). On top of all of it my device credit would've been $600 more directly through Verizon vs the $200 at TCC. If you are going to use this authorized dealer be aware that it will be nothing but a terrible experience.
Also, I have called the TCC customer service line multiple times and submitted a ticket through there website. I have yet to hear from someone to discuss my in-store experience. I also called the local store the day of my upgrade to ask a question and never received a call back.
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July 2024 by Johnathan High
Very good customer service employee did well with multi tasking
