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September 2023 by Margaret McCollister
Got my first Botox and what a great experience! Called for an appointment on Tuesday and was in on Friday. Jackie at the front desk is so sweet and communicated every step of the way. Dr. Kaplan also made sure I knew what to expect. I’m so happy with my less angry brow :)
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August 2023 by lane smith
After two years of going there and paying every time on time one day, my insurance changed, and I forgot my NEW insurance card. THEY WOULDN’T ALLOW ME TO ENTER MY VISIT OR LET ME A FAQS EMAIL OR SEND THEM A COPY OF THE NEW CARD SO I NEVER WENT BACK.
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August 2023 by William Russell
This was my first time seeing a Dermatologist for anything. It's my understanding that this is a new location for this business. I was familiar with this location as it was where one of my previous doctors was located and a LabCorp was also located. I liked the decor of this place and everyone was very friendly and nice. I was seen very quickly and everything was explained well.
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June 2023 by Colleen White
I had the pleasure of having a facial done by Kim last week. She took the time to explain what she was doing and discussed her treatment plan with me. I waited to do my review to see the results and they are nothing short of phenomenal! My skin feels smoother and more hydrated than it ever has! Thank you Kim for your gentle, kind demeanor and for your skill as an aesthetician!
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June 2023 by Jacklyn Fogarty
I love Skin Smart. They have a great medical and aesthetic team. If you need dermatology services or aesthetic services this is thee place to go. My skin has never looked better. Thank you for all you do here. Highly recommend.
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May 2023 by Denise Watson
My 90yr mother & myself had appointments Thursday- 4/13. Very short wait. We both were seen by Dermatologist Annie or Ammie, sorry about name. Very professional and to the point. Treated us both & we were out. I highly recommend from our Seniors experience. Front desk was very nice. Thank you for the good experience.
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May 2023 by Katie Huynh
I do NOT recommend this practice. I have gone there for years, but recently had a horrible experience. I was given a treatment for a lesion and had a poor reaction to it, causing scarring on my face. I believe that there were alternative treatments that I wasn't offered. But when I brought this up and how to deal with the scarring, I was literally told, "aren't you glad you don't have cancer." When I directed the conversation to the still present marks on my face I was advised to wear sunscreen and go for "resurfacing" treatment which is thousands of dollars out of pocket. I did not feel heard or respected as a patient. Additionally, I felt patronized and belittled for not "wearing enough sunscreen" when the huge mark on my face caused by a prescription from their office was ignored.
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April 2023 by Linda B
I had been a patient of Dr. Shawn’s for several years until yesterday. When I went for my annual appointment, I found that the office had moved. I had never been notified or even advised when I made the appointment. Of course, when I tried to call the office, all I got was voicemail. When I went to the new location and complained, I learned that the only phone is for aesthetics and the dermatology phone resides with a remote employee at her home. I was advised that the location information had been sent by email and text and that they didn’t have my email address (never requested) or my mobile number (which I had given them several times). Not one person apologized for my inconvenience. It was just the proverbial straw. I was done trying to deal with a doctor’s office that is completely unreachable except through voicemail. Done.
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January 2023 by John Cawley
I've been of client of Skin Smart for over a decade now. Dr Shaw is an incredible professional and runs a classy operation. Clean and modern interior, friendly staff, ( Monica at desk), they always seem to be in a good mood. I highly recommend Skin Smart for overall care of your body.The main reason for my review today was the experience I just had with Colleen and Dr Kaplin. If you ever thought you couldn't have a great time getting surgery done on your chest well you'd be wrong. All three of us were having such a wonderful conversation talking about life and enjoying every moment we can. All the while both Colleen and Dr Kaplin were prepping me for my surgery. Everything went as planned and I was out under an hour. Thanks Colleen and Aviva for the belly laughs. See you again.
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December 2022 by Tori G.
Absolutely do not go here!! Worst dermatologist I've ever been too. Will brush you off and give you the bare minimum in office and then charge you for unknown fees after. Not to mention the billing department repeatedly ignoring my calls and requests for more information. Just safe yourself and go somewhere more professional and competent.
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July 2022 by Kirsten Knoblauch
While the couple times I've gotten in there in the past few years (not a "new patient") the staff seemed reasonable enough (though not friendly I wouldn't say), whatever is going on with management and scheduling is ridiculous. Never, NE.VER. have I called to make an appointment and gotten an actual human on the phone. I mean NEVER. And literally they seem to operate this way. The message pretty much says "don't call us we'll call you"! It's something like "please leave your name... we will return your call in approximately 3 business days, do not call back and leave multiple messages." I SWEAR it states this! And IF I get a call it once, and that's it. Always at times of day when I am working because I HAVE A JOB for Christ's sake. I returned THEIR call and have I heard back!? NOPE. That was probably 2-3 weeks ago now. I mean, come on! I have A HISTORY OF SKIN CANCER. At least leave me a message that says "sorry but we're too busy to see you we recommend you go somewhere else" - at least be honest. I'm sure they have NO problem communicating and following up with all the rich women that go their for their botox (notice that many of the positive reviews below are from people getting facials). So now I have to contact my primary to get a referral somewhere else - wasting her time and mine, meanwhile who knows what is brewing on my skin! I should sue them if I have skin cancer again. Ridiculous.
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May 2022 by cathy m
I had an appt last week (with Nicole) and am very impressed with this clinic. She was quite thorough in evaluating my history and we decided I should put injections on hold for now. Despite the time she spent, they didn’t even charge me. It’s pretty refreshing to find a spa that puts their patient’s well-being above profit.
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February 2022 by Ronald W.
The scheduling is terrible, the front desk girl lacks social skills as well as the skills to do her job. Dr. Baddaway is very professional and has helped me after only one visit. However, after spending nearly 30 years in the medical field, her professionalism may not overcome the staffs shortcomings.
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January 2022 by Jane Public
I don't recommend this practice. While the assistants have been helpful and attentive, the doctors are a mixed bag. The last one seemed like she just wanted to complete my visit in under two minutes or less. I actually don't mind but she completely contradicted the doctor from my previous visit. Half of my visits to this place have been a waste of time. Each time I've gone to this practice, I got a subtle bad feeling in my gut. I should follow my instincts. I recommend looking elsewhere.
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December 2021 by Megan Gilmartin
I love Skin Smart! Great facials!! Diane and Kim are wonderful. Unfortunately, I have to add that their phone system is horrible! They rarely answer the phone, and there are way too many prompts. It is not easy to reach a real person to schedule an appointment.
