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January 2024 by Kenneth Marshall
Professional
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October 2023 by JC JR
I do not know how many times they've replaced the ATM here. And it's still doesn't accept mobile transactions. Says you can use your phone and you go through the process only to have the machine say that it can complete your transaction. And this seems to be true at all citizens banks that I've been to. Why would you show us a feature that can't be used on your ATM machine? Are you trying to fool people into thinking that you're up with the times when, in reality, you really aren't.? You would figure that the one place on Earth that this feature should actually be used and work is at your bank... Why can Wawa do it and not citizens??
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March 2023 by Brian DiCesare
Ray was a tremendous help with the issue of double charges. I believe the tellers name was laura or lauren who took my phone call later in the day who was very helpful as well
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November 2022 by Rocky
Do not open an account with this bank it is literally the worst bank
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July 2021 by Jim Vasta
This Citizens Glenside branch is the worst bank branch I've ever been to in my life. The people here may be competent but they are the laziest group I've ever seen with the exception of the teller BEENA, who is the only one who gets the job done!
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February 2021 by Mr.Walters DC
Really good service ?.
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January 2021 by Frankie Dileo
Im 64 years old incharge of 3 accounts for my elderly family members i live outside of lancaster Pa where i get great service .I have 2 homes in mount arie but i pass 4 citizens bank to do busy at the glen side branch it should be used a as a modle the manager. The staff and tellers are the best makes me feeel welcome everytime i do busniees keep up the great repor
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September 2020 by Jinien Collazo
My husband and I are from Lancaster pa and we have to say thank you for professional and kind service that we havent received from other citizen banks in Philadelphia . it the most friendly and professional bank . and we just wanna say thank you .
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August 2020 by Steve M.
I got a promotion last winter open an account get $600.00. so I went in I didn't want to open a checking there was too many obligation, so I just went for the savings account the gentleman promise me so much, ( he said we really want your business). So the deal was $200.00 to open savings account minum of $15,000 for a certain amount of time, he quoted me June then they would deposit the money into my account. Well now August is here no deposit, so I went in two days ago spoke to a very nice woman. She called whoever and relayed to me that I had to open a checking account also to receive any money.Well I was not told this when I signed up? Also I saw the same promo on line yesterday it didn't say anything about you must open both checking and savings account.So I informed the nice woman that I was going to withdraw my money she beg me to wait until she spoke to her manager and she would call me by the end of the day. She was so nice I said ok, that was Thursday now it's Saturday still no call. So don't trust there promo!!!!!!!
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January 2020 by Nicolette D.
Love citizens but rai at your Glenside location is really lazy. Could def use some skill work and pushed to be more helpful with customers. Obvious she doesn't want to do anything .
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October 2017 by Craig R.
Stay as far away from Citizens Bank as you can! They are not to be trusted. I used to do all of my banking with them until I tried to get a mortgage with them. They messed up the appraisal when they miscalculated the housing square footage and misinterpreted the township ordinances leading to a gross undervaluation of my house. Once I was able to provided documented evidence they screwed up, they were forced to perform a new appraisal. After dragging their feet long enough for the lock to expire and rates to go up, they then cancelled the load request falsely citing that I had received a loan from somewhere else and refused to refund my deposit. They stole $500 from me. I will NEVER do any business with Citizens Bank. I wrote to several executives who never had the courtesy to even respond to me. These people are not to be trusted, they will lie to you just to take your money.
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July 2016 by Mothana Hajaz MD
Big bank amazing staff