December 2021 by Anthony D.
I had an absolute horrible experience at the Walgreens in Glenshaw tonight. I have been customer of Walgreens for over 20 years and of this location for approximately 3 years. I moved my prescriptions to CVS. I went to purchase Pseudoephedrine for a cold. It is a non prescription drug but considered a controlled item because it can be used to manufacture illegal drugs. The Pharmacist on duty told me that I needed a drivers license to make the purchase, but I had unfortunately misplaced it. She refused to sell me the medication even though she has known me for a long time, has called me in the past at my home to discuss my medications and even greeted me by my first name when I walked in this evening. When she refused to sell me the medication, it was 20 minutes before closing, so I did not have enough time to go home and get my passport. However, as I was leaving the store I ran into a neighbor who offered to purchase the non prescription medication for me. So I went back to see the Pharmacist with her. She refused to sell it to my neighbor friend stating that she now knew she was buying it for me. At this point I really questioned her motivation and ability to discern between rules and a pharmacist's ability, authority and judgement to care for a customer/patient. I am 61 years old, and as I said, a long standing customer of Walgreens. I was purchasing one small quantity package and have no ongoing history of buying this product. I do not have the profile of a drug abuser or derelict but that is exactly how she treated me. I would have expected this from an inexpierenced clerk that was on the job for a week and could just quote rules. Not an educated Pharmacist that has a relationship with her patients and a commitment to provide adequate safe care. This Pharmacist showed no situational awareness and failed to do her job. She sent me out of the store embarrassed and in need of the medication. I certainly wound not want someone in charge of my business and responsible for customer care that possesses a complete lack of common sense. By the way, CVS Pharmacy in Hampton is open until 8PM and the Giant Eagle, adjacent to them is open until 9PM with much better hours overall. There are usually very few customers at this Walgreens. Now it's clear to me why.