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July 2024 by Kumar J
Wonderful people work here, very attentive & helpful.
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June 2024 by Meghan Hill
I had a last minute urgent package that had to be sent and sent quickly. I am blown away by the customer care and service that Lauren W and Rob had at the Glenn Mills location. Rob answered my phone call with various questions with kindness and helped me repack a box when the store was just about to close. This was probably the best service experience I have ever had.
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June 2024 by Sage Foresight
Outstanding customer service for what could have been a difficult return shipment to Amazon.
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June 2024 by Squintoon
My wife and I don't ship all that much, but this is our "go to" location. Every time we go in there, we're greeted by the nicest, most helpful people. Mary processed 5 photo book packages for me this weekend, and I left, knowing exactly what the process was for delivery, when they were expected to be delivered, and how to track them. I told her I wish we had more stuff to ship because they make it so easy.
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June 2024 by Megan C
Employees were prompt, friendly and knowledgeable.
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June 2024 by Lynn Rodriguez
Friendly service , accurate & she explained the mailing process to insure I was comfortable mailing the contents .
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May 2024 by Melanie LaFazia
Extremely convenient and my service is always excellent.
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May 2024 by Pamela Mann
The UPS stores have never failed to show customer excellence. When you walk in the door, they greet you with a smile and a, "hello, can I help you?"
My packages are scanned with ease because Amazon makes it an easy, simple process that even an 8 year old can follow them. When sending packages, there is never a major wait and the process is fast. Not to mention, they have all the supplies you need to send and receive packages. I always used the UPS store in Bakersfield, CA as well to send all of my packages to Delaware. Thank you for your professionalism and for training your staff the right way. Keep up the great work!
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May 2024 by Lindsay Ent
I had 3 packages to drop off today to be returned to Amazon. I was quickly helped with my first return and when I asked for assistance getting the other 2 items from my car an employee quickly and happily assisted me. I am 8 months pregnant and could not get the other 2 items inside by myself. The returns were scanned in right away and the whole experience lasted less than 10 minutes. It was so easy and everyone was very helpful and friendly.
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May 2024 by Loretta Dolan
Convenience and curtesy
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April 2024 by Jonathan Turner
The associate greeted me. He was friendly courteous efficient while processing my delivery. I would recommend him for a promotion.
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April 2024 by Preet Dillon
I had a wonderful experience todat at this UPS store.
Due to construction at home I had some big boxes to return, seeing my car two of the store represenatative came out to my car and helped me get all my stuff in while my little one held door for us. ( I didn't ask for help as they store was busy).
I truly appreciate their support and help -
Thank You guys and keep up the good work!!
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March 2024 by Doris Parico
Everyone is always so nice and very professional
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March 2024 by Vicka
Dropped off a package here on the Feb 14 and the tracking never changed since then! It was lost because someone in the store or whoever scan packages before it leaves the store, are incompetent with their job! You can’t even file a claim (tried many times) online because it will only give you “you can’t claim this at the moment” nonsense, and don’t try to call the customer service because it’s impossible to talk to a human being! And they’ll send you their “generic follow-up” email like they care but they don’t!
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February 2024 by linda orlando
The staff was amazing. I pulled up and they walked out and helped me carry my heavy box into the store. They were extremely friendly as well!
