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November 2023 by Brittany Bensch
My husband and I had a wonderful experience with Pam at the Sleep Number store in Glen Mills, PA. She definitely has the customer’s best interest in mind. Will recommend her to everyone!
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July 2023 by Kenn Roberts
I appreciate the store representative who recognized my Sleep Number reward credits and offered me free merch to make use of them. A very customer friendly move!!
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July 2023 by Nick M.
We stopped here to check out the beds, as we were looking to upgrade. Vickie was great with assisting us and getting us set up in a bed that would work. The experience itself was 5 stars, but a star comes off because of some of the costs. Most places offer free delivery and will also take your old mattress at no cost. Sleep Number charges $49 for disposal of old mattresses, as well as $249 delivery if you don't purchase one of the flexible bases. I feel when you're spending $6K on a bed, these should be included at no cost. But overall we had a great experience and we can't wait to get our new bed!
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June 2023 by Kelly Lunkwitz
Great experience with the salesperson. No time wasted, which is the most valuable of all things.
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May 2023 by Lisa G.
I have a split king that we purchased in 2016. The foam is not holding its shape. I spent well over $10,000.00 on this bed. The store refers you to Corporate Customer Service line. Corporate service line just informed me it would be a minimum of 715.00 before tax and any shipping charge to get the parts that may or may not fix my bed. However, the parts are not refundable so I will stuck with the parts if it does not fix the problem. I would have thought a company as big and as expensive as Sleep number would care more for their customers than what I just witnessed. The stores make recommendations and ultimately sell you the products, but corporate seems to have tied their hands beyond that. I am so beside myself. I just spent 1800.00 with them last week. Be aware of large companies that don't want to stand behind their overpriced products.
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March 2023 by Bob Shortlidge
Just got a quote but Staff is very friendly and knowledgeable. Tatyana was very Helpful and Patient. Good Business.
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August 2022 by Chris M.
Poor customer service via phone, beware of delivery issues. The people in the store are great, Pamela rocks! The bed we have had for 6 months , it's great so far. However, the customer service and support has been bad. Different person every time I call. They said they'd call back many times, never did. The delivery crew came to drop off our new bed and was supposed to take our old one. They said they would be back later in the day, left mattress in my driveway, then never showed up. I called sleep number and they rescheduled pickup for 3 days later. They said that was the soonest. I'll just have to figure it out myself.
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June 2022 by Jared Ramsey
Alison was helpful, bright, and cheerful. She called the boss and brought down the price ALOT. Thank you! “And as we say in the biz, sleep well!”
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May 2022 by ralph adrian
Very nice experience from professionals in the store. Very knowledgeable about the products, great atmosphere and no sales pressure
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February 2022 by Calvin Petteway
Vickie was very nice and helpful with assisting me in successfully purchasing the new Sleep Number P6 Flex Base 3 Bed for my Bedroom. I am really looking forward towards my Sleep Number experience and would defiantly recommend Vickie’s incredible Customer Sleep Service to a friend and/or family member.
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January 2022 by Adrienne Gallo
Very good sales and service at the Glen Mills, PA location. Vickie, Tatyana and Kim were so knowledgeable answering all my questions and assisting me in choosing the right bed for us. I will follow up after delivery in March.
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December 2021 by Andy G.
I bought a king size sleep number in January 2020. The mattress cover is defective, which causes the mattress to slide off the base. This crates a hazard. Sleep number will not cover the cost of the new part and labor to correct this issue. response to "Chris V": the fact that defects are common in the first year of ownership is something I wish I knew before I spent around $7,000 on this bed.
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September 2021 by Lynn Jones
Super nice personalVickie was not pushy and understood allMy concernsGreat experience
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September 2021 by Susan Feldmayer
There customer service is 5 stars. The 2 women were wonderful!!
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Great products and knowledgeable staff . I was not ready to make a 10k purchase without doing further research
