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June 2024 by Binary Aurora
I am very grateful to the lady who helped me with my glasses at Costco, Tani. She is very professional, responsible, and warm and friendly to customers. My husband and I bought four pairs of glasses because of her friendly service and attitude. I think it is very good. Thank you Costco, thank you Ms. Tani.
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May 2024 by Rajprasath Subramanian
Our experience at Costco Optical with certified optician Yasemin Lamborn was exceptional. Yasemin patiently listened to our needs, provided guidance on selecting and ordering glasses, and even offered a temporary fix for my son's broken hinges until the new pair arrives. We highly recommend her for her excellent customer support. Thank you, Yasemin, for your assistance!
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May 2024 by Biren Sarvaiya
Jim and Jimmy helped us with everything. Great experience.
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February 2024 by E Avery
Went to find my sister a pair of eyeglasses. This was the fourth place we had gone to and still hadn’t found anything for her. Tani took her time to help us and she was able to find the right pair of glasses at the right price. Tani was friendly, knowledgeable and extremely helpful. She made the experience great. Thank you Tani!
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January 2024 by Grace Fay Cooper
I had a great experience with Costco optical and will be getting all my glasses here from now on. First of all the price unbeatable. I got two pairs glasses with blue light and anti reflection coating and a pair of prescription sunglasses polarizes for under $200. All the frames were beautiful and good quality. Alao the customer service is wonderful. The staff took their time to help me find the right frames. They also adjusted them perfectly for me. Special shout out to Tani, Billy, Yasemina, and Carey who all helped me. Thank you!! Also, the follow up service is great they replace nose grips, make frame adjustments, and replace the Costco lenses cleaner cloths for free. Very happy thank you!
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December 2023 by Deb G.
Umm the guy with the glasses who who constantly harasses people to upgrade their membership every time is ridiculous. Sorry sir this day in age I do not have the extra money to do that and when I kindly decline you should not push it further and harass the customers . Family in front of me said they are thinking about not coming back and renewing their membership this year bc it makes them feel so awkward bc they can't afford it. .
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October 2023 by J. M. C.
I've been a member of Costco for a few months now, and while there are definitely some perks to shopping here, my overall experience has left me underwhelmed and regretful about my membership. Let's start with the positives. Costco's food selection is fantastic. The quality, variety, and value of their food products are hard to beat. From fresh produce to bakery items and bulk goods, you can find some incredible deals on high-quality items that make the REGULAR membership fee worthwhile if you're a frequent shopper. However, my enthusiasm for the food is dampened by the less-than-ideal aspects of shopping at Costco. First, there's the incessant card checking: you have to show your membership card twice, once to enter and again at the checkout. It's almost as if they think you're going to sneak in after the first check. This constant card flashing can be annoying and feels unnecessary. I saw in another review that they tend to be more aggressive with the card checks with minorities, and while time will tell if that is the case, I have to say that I am NEVER skipped. Six people passed the greeter at the front the last time I was there, but he was sure to stop me and say "CARD." Every time I go, I've noticed that people have passed with no effort, while I have never had that success. It definitely feels weird, and initially, I assumed I was just unlucky, but after reading similar experiences from others, I can't help but wonder. Furthermore, the persistent promotion of the Executive Membership is a bit exhausting. They seem to push it at every opportunity, and it's not a great fit for everyone. If it were as great as they say, they wouldn't have to work so hard to push it on folks. If you don't spend thousands of dollars a year at Costco, it might not be worth it, making these sales pitches feel excessive and pushy. Not just at the register, where it would make sense, people will literally bug you while you are reading a label or trying to converse with family to interject an upsell. My biggest frustration, though, has been with Costco's customer service. I recently purchased a refrigerator, and it arrived late and damaged. When I contacted customer service, it took far too long to get a response. They initially offered me minimal credit, which seemed inadequate for the damage to a fridge. When I opted for the repair, the communication between Costco and the technician was abysmal, causing weeks of delays. It's currently October 3rd, and I'm still waiting for my fridge to be properly fixed after reporting the issue on August 30th. This level of delay and miscommunication is simply unacceptable. In conclusion, while the food selection at Costco is fantastic, - it's not enough to outweigh the frustrations caused by the membership policies, subpar customer service, and potential disparities in card-checking practices (...and there is a Wegmann's close-by). Constant card checks and aggressive promotion of the Executive Membership can make the shopping experience less enjoyable for some. Additionally, the slow and ineffective response to a damaged product has left me deeply dissatisfied. I will not be renewing my membership, and I already regret that decision a bit. I hope Costco takes these concerns to heart and works on improving these aspects of their service in the future.
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February 2023 by David B.
Phillies game tickets for a total of $330. Only to find out that the games are mostly sold out. They will not refund tickets. they are still selling tickets and advertising for games that are not available !! I have never had a problem since joining Costco . But now I know how unethical and deceitful they are!! BEWARE OF BUYING GIFT CARDS AND TICKETS AT COSTCO!! They are not what you think!
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September 2022 by Mary Y.
Kudos for Costco in Glen Mills! I've ordered tires online and The installers checked out my tires and suggested I wait as my treads were not ready to be replaced. It's funny because it was recommended by a mechanic at time of car inspection at the car Dealer. Costco tech states they are not paid on commission and their opinion is not based on sales rather an honest evaluation of my tires. Well, we've saved the environment and bought more time on my tires! Thank you Glen Mills Costco tire team members for their honestly!!
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August 2022 by Jaan Lutter
Cheap gas so gas up!
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June 2022 by Portia C.
Selective cart search - Minority Costco Member Glen Mills Location For the second time after spending hundreds of dollars at this location, we were selected out of all customers to have our cart checked and all our items counted. Not a problem if this is their policy for all customers. Both times a number of other customers before and after us, with large and small purchases did not have their carts searched or items counted. We were randomly selected the first time after being checked out by an employee (all items scanned and paid for) and today by an employee at the self checkout line who made a mistake and did not scan a case of water (not aware of this until items were counted). Upon leaving, a representative aaked if she could check our cart. I said of course. Aftwr watching every other customee yet again carts and items not being checked our counted, I asked why our cart was being checked and not other customers and the young lady checking our cart said, "I know I'm not sure, just doing my job" I asked to speak to the manager, Nick who said that they try to get every customer and that he cannot speak for everybody and that they do this for self checkout, but again this has happened to us twice regardless of being in self checkout and we were ringed up by an employee both times. Nick kept saying the same thing as we continued to watch other customers go freely without getting their cart items counted. Nick could not explain Costco's policy. Costco you are selecting only certain customers carts to search. We already pay for a membership to even enter and buy items from your store. Just recently spent a combined $800 for tires and groceries. This was not handled well by Nick, the manager, making excuses for the mistake of an employee and noting how customers are not randomly selected when even during this conversation we watched customers continue to pass by without the cart being checked. Is discrimination Costco's policy?
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June 2022 by Ebbs S.
Yes, I recommend Costco. Just re-joined to use the travel services. Going to Cancun. Will add a review on Aug 22. Thanks
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February 2022 by Dong Wang
The best Optical! A wide selection of designer frames and their high index lens are truly high index. Super satisfied
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February 2022 by Bala Cottage
the optical manager…very unfriendly and rude.
