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December 2023 by Brian Schumacher
A wonderful experience with Micah Rodriguez-Newlin and all his staff at the Glen Mills PA Store # 26894. Everyone was super excited to help us out with our glasses purchases for my wife and son. They were unbelievably helpful in picking out the glasses and helping my son with all his questions. The single best experience we’ve ever had buying glasses and we will definitely be back with my daughter when she needs her contacts soon. I highly recommend that this staff tonight on 12/6/2023 @ 5pm get nothing but praises and raises. Thanks again for such a wonderful experience.
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November 2023 by John Green
It’s almost been a month and I still don’t have my new glasses. They ordered the wrong prescription for me and made feel like it was my fault. When you call to find out when they will finally arrive they have no idea. I was told today it shouldn’t be much longer. If they didn’t have my money I would move I . Americas Best has turned into Americas worse
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September 2023 by FERNANDO FRANCA
Lauren who shared a very negative review must go through life unhappy and complaining about everything.I have been coming to the America's Best in Glen Mills ever since they opened, and I've had nothing but amazing experiences there.I have met many managers through the years, but Micah who is the current manager is The Bomb!Thank you America's Best.
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August 2023 by Lauren Lowe
Wouldn’t recommend this location. Arrived at a slow time for the clinic (2pm during the week). Upon arrival I was made to wait about 10 mins before another customer walked in & staff acknowledged that client before me. Later on, after a quick eye exam I was made to wait for about 30 minutes with no communication. Should’ve went to my regular location.
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August 2023 by Taylor Made
Discriminatory judgmental talk about their patients in a negative form respond with attitude about everything. It’s just glasses guys, calm down! I’d rather have a loyal customer because employees come and go! If customer has never done anything pull your footage to confirm, then relax. So they keep coming back. If you have no customers you have no job.
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August 2023 by Kevin Y.
I've been an America's best customer for many years. I now live in DE and thought I was going to have to go back to the Lehigh Valley, PA because my doctor there is excellent. Because I wanted to renew my membership and establish a relationship with a much closer location, I thought I would try the store in Glen Mills, PA. I am so glad I did that. The staff was welcoming, efficient and very helpful. I appreciated that the doctor on duty was very friendly and easy to talk with. I would highly recommend America's Best in Glen Mills to everyone! It was a wonderful surprise and a very happy experience! Thank all of you for your help today!
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July 2023 by Ponder Mm
Felt very rushed even though there were few people in the store. The examination was the shortest eye exam I have ever had. Seen by a tech who did two tests that lasted no more than 5 minutes. Spent even less time with the doctor!
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June 2023 by Candace England
Everyone in the office is so pleasant and helpful! Dr. Capriotti was great and made me very comfortable during my exam. Janeah was extremely helpful with picking out my frames and choosing options for my lenses. This is my go-to office from now on!!
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June 2023 by Liam Henry
Since eight I've been wearing corrective lenses. So I am picky. In 2019, I ordered a pair of Oakleys from this spot and they are my favorite pair. Went back a few years later to get a new pair.They got high-end frames at this shop. Nike, Coach, RayBan and Oakleys. All at a good price (with DavisVision).
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May 2023 by T
If I could give this specific location less than a one star I would. All but two staff members were ignorant and acted as if you were using up their time. One staff member was more worried about being on her phone instead of helping us and answering questions we might have had or did have! The lady that checked us out acted like she had a problem with us asking her to do a quick fix on a pair of glasses we had. Far from friendly nor did they even bother trying to be the slightest bit polite.
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May 2023 by T-
Staff were friendly in person at the Town Center Square in Glen Mills but Zachia was ABSOLUTELY RUDE and she had the audacity to call me rude! I was just trying to get my sons contacts reordered because we never received them. She initially said they were there and I told her I would pick them up, then the attitude and confusion began. She said no they were delivered And repeated 4 times they were delivered but I told her 4 times we never received them....She ignored me and tried 3 times to give me a tracking number. If a product was never received what good is a tracking number. My husband heard the whole conversation on speaker and couldn't believe what he was hearing. He said that was really unacceptable behavior and Zachia even went on to correct my pronunciation of her name! This is so sad to see long time customers be treated so poorly.American best management do better this isnt the first bad review for her.Zachia please learn from this experience and grow from it...we all have bad days but you have to maintain professionalism at all times.
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May 2023 by Damon Church
Put my needs first and took care of my frames without hesitation. Excellent customer service. Will definitely be returning.
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April 2023 by Val Fisher
Came here for contacts and glasses appointments for my partner and I. They were severely short staffed (only 2 people showed up to work today) and Zachia was very transparent and apologetic about it. Though we had to wait she made the wait worth it with her superb customer service and friendly demeanor. The doctor was also great and very friendly and knowledgeable. I've been to many Americans Best locations and this one is easily my new go-to location.
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March 2023 by Deisha Johnson
Thanaaa was absolutely wonderful. She was very patient and knowledgeable . She helped my children and I pick out glasses that were flattering to us as well as cost effective. I would definitely recommend both her and America’s best to family and friends .
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February 2023 by Daddysmichelle
The staff is polite. However I encountered one problem after another after another. I gave it several chances. Only to be consistently disappointed in the poor quality of customer service. I ordered a revision on my glasses, they told me it would take two weeks. I deliberately waited for 3 weeks. No phone call. I call the next day only to be told they came in 4 days prior. No courtesy, no professionalism. But again, the staff is very polite.
