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April 2024 by thomas theiss
Warranty fraud? Purchased a warranty for paint and dent, was never told a coating was to be applied to our new 2023 Equinox. Sold the vehicle one year later and requested the refund on the remainder of the warranty.
Was told because this treatment was applied to the vehicle they can't refund anything.
When the New Cars Manager was told and checked to find out it wasn't applied he offered to apply it to our New Vehicle we purchased somewhere else but could not refund even though this was something we didn't receive as they turned in the paperwork saying we did receive it. Wouldn't this be fraud? Spoke to the owner and explained this. He rudely refused to do anything about this and hung up on me. Will never return here again. Tell all your family and friends to be careful dealing with McQuillen. Ron the Sales Manager admitted and apologized to us that we don't get the treatment and it was their error. Was going to backdate the paperwork for treatment he wanted to apply to our new vehicle, we refused as it would be illegal to do so as it was not the same vehicle, not the same year, make or model. Be careful dealing with McQuillen.
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April 2023 by Sam S.
purchased a 2015 GMC, Sierra From McQuillan Chevrolet within the first week. Let them know the transmission fluid needed changed. The rear shocks were bad! Would not replace the rear shocks, said they were fine! In less than 30 days, found out the rockers were rusting out talk to Josh the head salesman, he agreed that the rockers needed fixed he went and got the owner. The owner basically told me sorry about my luck he was not gonna do anything about it. I'm left with a $5500 bill to replace the rockers in the cab corners because the owner says basically I bought it as it is would never buy a car from them whether it be new or used the owner. I had an attitude when I asked for them to help me out with replacing the rockers in the cab corners basically said sorry about my luck! Looks like I don't care about the workingman who actually took two years to pay for this truck , if they want to make it right my name is Sam Smith and my phone number is 814-881-6281.
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November 2022 by Doug
Took my car here to get my oil change and the regular maintenance done on time.They where professional and courtesy towards your request and didn't really had to wait that long to get my car serviced.
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September 2022 by Pattie G.
I'm pretty upset with McQuillian in Girard. I bought a very nice used car from them just over a month ago. first off, and I know it's not a big deal, however, I made a deal with them on the price. We shook on it and everything. later, when it came time to sign the papers, it was $5 more than we agreed on. It was just enough of an increase to make us sign a paper for tax purposes. Then, my back up camera wasn't working (realized before I left the lot the day I bought it), so they took it in to fix it. They had it longer than I did. I had it for about 2 weeks, they had it for 3. When I got it back, there was a big scratch on the back bumper and down the side. First they said there was nothing they could do because there was dirt over the scratches, so who knows when they occurred. Mind you they had it for 3 weeks Just for a backup camera. Then they said those scratches were there before I bought it, and that they had tried to buff them out, but were unable to get them out. yet, after buffing it out (without washing all that dirt off) they got 90% of it out, leaving just the deep gouge. Then come to find out, the plastic cover on the side of the passenger seat is also broken. So now every time I get out, it snags on my leg or on my purse. I know for a fact it was not like that before. But why bother telling them about it. They will just lie and deny it any way. Moral of the story, don't trust the service department at McQuillian Chevy. They "send" your car off for weeks just waiting for a part, break things in and on your car, and then deny and lie about it.
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July 2022 by James Suttle
Outstanding customer service. Jack was amazing and really put us at ease with the whole process as we were first time car buyers. We got into a great car with nowhere near perfect credit scores. I am beyond happy with my experience here. Would definitely recommend.
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May 2022 by Sally Dobson
Did what needed to be done time seemed little long. but maybe there short handed too
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November 2021 by Donandmare Y.
The 2 hour drive was well worth the trip. The staff at Mcquillen's is first class and treated us like family. Our initial impression with this 69 year old dealership began with Brian greeting us at the door, prior to test driving a 2021 GMC Acadia. The vehicle was the perfect transition from our 2019 Equinox and the numbers were worked out. The paperwork was seamless and pain free with the help of Erica. We look forward to our next visit and want to thank each member involved in making our new lease a pleasant experience!
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November 2021 by DonandMare Y.
My wife and I had a fantastic first time experience starting with Brian in Sales and continuing with the entire GM family at McQuillen Chevrolet Buick GMC! From the test ride to financing, the lease process was fluid and pain free. These folks made us feel like part of their family, even though we had never met and live almost 2 hours away. I would not hesitate to give this 69 year old GM dealership a try regardless of your distance. The 2021 GMC Acadia is a nice step up from our 2019 Equinox... many thanks to each involved in obtaining this new ride. 10 stars!!
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June 2021 by Jake Pursell
Have had my brand new diesel truck serviced here 3 times. It has never been greased. I’ll find somewhere else that does there job.
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January 2021 by Mona S.
Absolutely wonderful experience. Brian was so helpful and patient with us. We honestly weren't sure what we wanted. We drove several kinds of vehicles and finally found the perfect one!!!!! GMC Acadia!! Awesomeness!!!!
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October 2020 by John Frombach (Main)
Great service. Very helpful.
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October 2020 by Robert Lopez
Great group of people that have always helped me
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September 2020 by Kelli Carpinello
Great service, very clean area!
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August 2020 by Nicole S.
I purchased two vehicles from here over the last eight years and the vehicles have been great. I am giving it a low rating only because I was lied to multiple times by finance department. The latest was telling me I needed a cosigner on-a loan and then having the cosigner sign as a co-buyer. Never again will I spend a dime here! Im very disappointed and I hope online car buying takes over the market so people don't have to worry about the slime ball tactics used at dealerships. Dont trust this place because that was only 1 lie out many.
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June 2020 by Jon Bowes
We bought a GMC Terrain SLT 2 years ago and have come back for oil changes and Inspections. I love these people, no pressure and I live 40 miles away so I could go elsewhere.
