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February 2024 by Krissy Guttshall
A lot of the low reviews are complaining about the wait when walking in. I have been coming to this location frequently over the last 4 years, and I always make an appointment. With an appointment, I'm always seen very promptly, and everyone there is really nice. I had to go to another location recently, and it was not a good experience. The Gilbertsville location has been the best one I've been to.
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July 2023 by Patricia Banks
This location is awful. As a walk-in, I was ignored for over an hour and when I asked someone if they saw my sign-in, they said they would let me know. After not being acknowledged for over 2 hours I left. I work full time and came in at 6:00am to get in and get out. Secondly, my blood work is to donate my kidney to a person in need! You should be embarrassed by the staff here!
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April 2023 by Rachelle Samuel
The staff is great! So friendly and helpful. Marie is the best.
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December 2022 by Linda H.
The website is terrible! I couldn't get it to finish me making a appointment. Never went to confirm appointment time so couldn't get code! I wanted to see if anyone else had same problem, I tried to read reviews and couldn't even go to"more" to read entire review! I guess they didn't want anyone to see how bad the review was. They were ALL ONE STAR. Not going to quest! Linda
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August 2022 by Joanne K
My appointment was for 7:15 AM. I arrived at 7:05 AM as suggested and scanned into their system using the QR code that was sent to me via email. At 7:10 AM, I was called in and I handed the phlebotomist the paperwork my doctor gave me, my insurance card, and my ID. My blood was drawn and I was done and out the door at 7:15 AM. I will definitely return. Check in was easy, the phlebotomist was friendly and efficient, and the service was quick.
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June 2022 by Amy Lightkep
If I could give them negative stars I would! We came yesterday, the staff was not seen for about an hour. So after waiting for about an hour with a child they finally came out with huge attitudes, Saying that if I didn’t have an appointment I would not be seen. Came back today with an appointment and even arrived early and yet here I sit! Have been here for about 25 min and have not seen one staff member. Glad I was here to help the old gentleman with checking in through the kiosk. I understand understaffing is an issue here but this kinda of service is just unacceptable!
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June 2022 by Karen Marine
They take appointments over walk ins regardless of what time the people come in. So even if you're there 8:30 and the next person doesn't have an appointment until 9, still taking them first. Some people aren't retired and have varied schedules. They are slow moving, as well. So takes over 10 minutes per simple draw. Go elsewhere if you can.
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April 2022 by Sara Costa
Giving a terrible review because of one staff member. An older lady probably the manager I would assume. My daughter is two years old and needed routine blood work. Now common sense is that any child regardless of age is going to be scared, scream, cry and panic. My daughter gets very worked up in medical situations even a regular visit to her pediatrician she gets worked up to the point she almost passes out. Now you would think the staff would be kind and considerate to a child getting blood drawn. But no this woman has the audacity to be rude and tell my child's father no child at this age can be reasoned with and you just have to stick her and get it over with. Sorry not sorry but that is not how you handle that situation.
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March 2022 by Kathy L. Lewiski
Went in & only 2 ppl in there. Signed in & went back. They did not have either one of my Doctors paperwork there or in the computer when I had it done Thurs before. Called both doctors while there both doctors said they faxed the paperwork through and it said it went through and the other doctor said they faxed it and put it in the computer. The doctors said this is the third time that this has happened with them so I'm not sure if it's their computers their fax machine but the doctors ended up redoing the faxing and my blood work I've done after so much paperwork. What upset me is I finally found someone to take me there because I do not drive and I told them I would only be in and out in about 15 minutes and it was well over an hour till I got this all straightened out
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February 2022 by Bob Iovacchini
No customer service. Girls didn't want to work. Made a mistake by going to Quest, I'll stick to Labcorp.
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January 2022 by Ashleigh Augustine
I went in to pick up an empty container and put this when I signed in. They took several people back even though my name was at the top. I waited 45 minutes to just get an empty container while my 18 month old cried in the car with family tired of waiting. The one woman was rude and said I should I make an apt to just pick up an empty container when it only took 2 minutes to hand to me. Never will I use this location again.Update: turns out they also gave me the wrong specimen jar and instructions so now I have to do it all over again. Chasing a toddler for urine around the house is not fun!
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September 2021 by Jacquelyn Velez
Ignorant old phlebotomist that doesn’t know how to speak to people. Maybe it’s time to retire.
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August 2021 by Christine S.
Staff is unprofessional, incompetent and extremely rude. They failed to complete all requested tests and then wouldn't complete them without an appointment causing my husband to have to cancel his critical doctor's appointment.
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August 2021 by Joan Z
Highly recommend this locations! My 20 yr old daughter needed blood work. She never had it before and she was very nervous. Kelly the phlebotomist was amazing! She could tell my daughter was upset and took her time finding the right vein,which proved to be a bit difficult! She was able to get my daughter's lab work on the first try. Despite a busy day she took her time, and gave my daughter all the time she needed afterward.
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July 2021 by Shannon Basile
Quest in Gilbertsville. I set an online appt and was apprehensive because of all the reviews. Well, I had a great experience. I checked it using the email that was sent. I was called back within a minute of me being there. I had a question about my lab work which they answered. The 2 ladies were so friendly and personable. I recommend this location.
