“My internet service kept going out and so I called that night and they made an appointment for the next day and the tech came earlier to check the wires around my house and ended up giving us a new router because ours was older and made sure our internet was up and working.”
“Best experience I’ve had getting a phone ever. All of the staff that day was kind and patient with everyone who walked in, not just me. They were funny and helped me understand clearly what I was buying. I’m never going to any other Verizon store again!! This is the one!”
“Selwyn has been outstanding in helping this frustrated cell phone user. We cannot compliment him higher than top of the line outstanding. He has been a credit to your company!”
“We worked with Chris to plan out our home theatre and it turned out amazing. Even with electing to take on much of the project ourselves, he provided unlimited insight and guidance and very fair pricing for the equipment we needed.”
“We met with Tia today at the Ross Park Mall store and let me tell you....best customer service ever! Not only was she kind and funny but she was so helpful and patient when we couldn't remember passwords and info to log into our teens phone. If your a tmobile customer go talk to Tia. Working with her was a breeze and made the stress of getting a new phone easy!”
“I ordered a phone online Thursday night, it was ready to go early the next day! Josh was super helpful in helping me to get everything set up, too. I will never go to another location.”
“Had a really positive experience getting my plan changed around and selecting a new phone today at this location. Danielle and the other staff were patient and helpful and offered great customer service.”
“Sim card in 2 year old phone stopped working on Memorial Day-OH NO!!! But Micah was working at this store and saved the day! He quickly, professionally, and completely diagnosed and fixed the problem in about 15 minutes start to finish. AMAZING! He joins the gang of courteous and knowledgeable T-Mobile staff with whom I've had the pleasure of working.”
“Teni is incredible helpful and knowledgeable. The assistance she gave to my wife and I was above and beyond. We are so happy with T-Mobile and we also switched to T-Mobile internet for our home 2 weeks back and it has worked so much better than our previous internet provider.”
“Karen helped my wife and I get an internet bundle as well as 2 new phones, helped us save a lot of money from our previous carriers and she was magnificent with help!”
“I can’t express enough how grateful I am for the above and beyond assistance provided by Geoffrey C. at this location! This wonderful employee gave me his personal number and helped me after hours and on his days off to get our 3 lines transferred over from another carrier! Who does that? And I’m talking about multiple days and hours spent when one phone that was shipped out of state had some issues. Geoffrey swooped in like Superman and handled everything with a smile, making jokes to help alleviate tensions, and with the determination of a dog with a bone to make everything just right!
Thank you for all your help, Geoffrey, you deserve a raise and I hope this small token of my recognition helps in some way. You’re the best! 5 ⭐️”
“Needed to upgrade my phone.. went to Verizon/Cranberry yesterday (4/23/25) & was fortunate enough to have Dominic work with me… he was VERY knowledgeable, personable and took the time to answer all my questions… it was positive experience!! Thank you Dominic”
“Just wanted to give a quick thank you to Ian! Around 10 till closing at 6pm on Monday, we visited the East Liverpool location to get assistance transferring my old cell phone # from a different carrier to my new Verizon phone.
Ian was prompt, courteous, and was able to handle my problem without sweat. The service here, while busy, was top notch, and I am so glad I chose Verizon. And thanks again, Ian!!”
“The sales manager Kyle was extremely helpful as we changed and added a line to our account. I have not had service so thorough in a long time. He made this a very good experience! Thanks”