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“Just had one of the best experiences we have ever had while getting a new phone. Steve stayed past work hours to help assist with the transfer to the new phone and made the whole process seem so much easier than what it really is. We were so grateful that we brought them some tacos from Condado. Thank you Steve!”
“I stopped by here and was instantly greeted and taken care of, Jay was amazing and helped me get a new phone and a watch. He set them both up for me and made sure I was satisfied before leaving the store. I will be coming back to this store for all of my Verizon needs in the future.”
“We worked with Chris to plan out our home theatre and it turned out amazing. Even with electing to take on much of the project ourselves, he provided unlimited insight and guidance and very fair pricing for the equipment we needed.”
“T-Mobile, far exceeded my expectations in service, professionally, any my representative, Micah Caley, was extremely expertised, kind and patient with me. He extended himself far and above. Actually, Nate, was also excellent in his job. After having had Verizon and AT&T, previously, I recommend T-Mobile!”
“This whole store crew goes above and beyond for their customers. I’ll stick with T-mobile forever based on their impeccable store and phone based customer service. Exceptional!”
“I ordered a phone online Thursday night, it was ready to go early the next day! Josh was super helpful in helping me to get everything set up, too. I will never go to another location.”
“I find it very entertaining that when a customer comes in...with a complaint about the service, or a conversation they had with customer service...its always the fault of the live, breathing, ready to assist you rep & make do with what the company gives access to. The store gets a bad rap because someone, somewhere, gave misinformation. The reps are not miracle workers. And are held to what the company allows access to. Which in some cases...just like other companies..they run online specials..not available in store. This is not the fault of the rep you are standing in front of. But go ahead..feel better about yourself by belittling the people that are actually trying help... how powerful you must feel to be a disrespectful fellow human being...get a clue! Grow up & act like an adult”
“Kylee was so helpful, I came in with a broken phone. She set me up with a 15 iPhone, so quick and easy. She was very professional and had such good customer service!”
“Teni is incredible helpful and knowledgeable. The assistance she gave to my wife and I was above and beyond. We are so happy with T-Mobile and we also switched to T-Mobile internet for our home 2 weeks back and it has worked so much better than our previous internet provider.”
“Came in to switch my service to Verizon, after continued incompetency by another company. I honestly would’ve been better off using 2 paper cups with a piece string attached to them, than to continue to use their service.When I arrived at this store, I was promptly greeted by Josh, and within 30 minutes, my service was switched and I was out the door with a working cell phone. Josh took the time to explain everything that he was doing, and even gave me his personal cell phone number in case I had any problems moving forward. You couldn’t ask for better customer service than that! Thanks again for the help Josh! I really appreciate it!”
“Just wanted to give a quick thank you to Ian! Around 10 till closing at 6pm on Monday, we visited the East Liverpool location to get assistance transferring my old cell phone # from a different carrier to my new Verizon phone.
Ian was prompt, courteous, and was able to handle my problem without sweat. The service here, while busy, was top notch, and I am so glad I chose Verizon. And thanks again, Ian!!”
“Returned a cable box that had been inadvertently installed and a representative by the name of Luke waited on me. Did a great job and was in and out very quickly. Thanks again.Bill E.”
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“We had a great experience working with Aaron. He took his time to get us a great deal on new phones, did an account review to make sure we are only paying for the services we needed and was a pleasure to work with. If we need something, we will be coming here to see Aaron. Best experience I have ever had at a verizon store.”