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November 2023 by Rita Tuchalski
I needed a truck for local service to support an event locally over a 3-day weekend. The U-Haul 10' Truck I rented from the York Street location in Gettysburg was immaculate inside and out, ran great, performed well, and was perfect to fit our needs at an affordable price. The entire team at this Gettysburg location deserves recognition for making it happen.
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September 2023 by Mose Kauffman
I was told the bed was 12.5 ft on the truck I rented and I got to my destination and it was less then 12 ft clearance which meant I couldn’t close the doors on the product I was hauling, and they did not refund anything or make it right.
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July 2023 by Tommy Lamach
I was passing through PA and needed a motorcycle trailer asap. The gentleman that helped me located was by far going above and beyond!!! Awesome customer service!!
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July 2023 by bonita moore
Biggest rip-off with the extra costs. Never rent one again. Only had truck for half a day locally and with the extra cost for mileage and fees, the cost was ridiculous.
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June 2023 by samantha verespy
The customer service is amazing, trucks are always cleaned and serviced, always there when you need it!
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June 2023 by Bill Bruck
Process for verifying my identity took an hour, two trips to location, and supervisory intervention. HORRIBLE HORRIBLE customer experience.
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May 2023 by Steve Steele
In spite of all the system issues experienced today, the team stayed in touch with me. They called when the system was back on line and got me the hitch I needed quickly.
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May 2023 by Roxie Warner
Mike was WONDERFUL he answered all of my questions with being a novice at doing this. All of the employees were very knowledgeable Definitely will be going to use this facility AGAIN. THANK YOU ALL
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April 2023 by Google user
The GM running the show is top notch, straight forward, upbeat, friendly, and brings a lot of experience to the table. It is busy but they will get you taken care of in the end. Excellent show!
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April 2023 by T L (TL)
The GM running the show is top notch, straight forward, upbeat, friendly, and brings a lot of experience to the table. It is busy but they will get you taken care of in the end. Excellent show!
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April 2023 by Amanda Webster
Stopped here to get propane for our RV. Some trucks needed moved to fit our rig and they were very gracious making room for us. Very efficient and very pleasant to deal with. Thank you!
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September 2022 by Lilly Klauber
My family and I reserved 2 trucks at this location with 3 weeks advanced notice. When we saw that reserving them was not guaranteed, we called the store multiple times throughout the week before asking if we would get our trucks. The staff first confirmed our first truck, then confirmed our second truck. So my parents fly in from SC and the rest of us drive from MD and NJ for this trip. When we go to pick up the first truck the night before we had the other truck, they then informed us we would not have a second truck. We were extremely upset as we had called multiple times and reserved specific trucks to set all of this up. The staff refused to call their manager because it was after hours and they did not want to bother him. They also said there was nothing they could do and that this was not their responsibility. They pretty much could not help with anything. Since we were limited to one truck, we had to make extra trips which would cause extra mileage to be placed on the truck. The store staff told us to call the 800 number to ask them not to charge us for the extra mileage. After being placed on hold for an hour, the 800 number told me they placed the request with the store but they store was now closed so they could not do anything. The 800 number told me the store would call me back within 48 hours to resolve the issue. We have not received any calls. This entire experience has been extremely frustrating and there has not been any assistance or even an apology from UHaul. I do not recommend using UHaul.
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April 2022 by Third Hawkins
Let me be clear the manager and also assist manager Shawn Cauthen made me feel like a king. I will only rent from this location if possible and from them. I have used this location 2x and I just met them and very professional polite and prompt. They deserve awards from the company and acknowledgment of how great of a job they have and are doing.
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April 2022 by Kelsey Schwartz
I have used them twice now \\u0026 never had any issues or problems. Good service from whomever is there, no surprise charges. Only complaint was a stinky truck one time.
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April 2022 by Bill Remmey
The manager went out of her way to correct an issue caused by another U-Haul store. Which saved me a lot of time and a huge headache she definitely cares about her customers
