-
December 2023 by Terry H.
Renn Kirby are cheats and liars - supposed 30 yr finance manager told us we had to pay our full tag renewal (2yr) to transfer our tags. Lo and behold when we received registration it was for only 1 year AND they refuse to refund us the extra tag fees we were charged. Check and double check your figures - screen shot every piece of you sign (before you go sign the final docs) and compare when you signing the final docs. We questioned and caught them several times with differences in the figures when it was time to sign the final documents. Too bad we weren't educated enough to know about the tag registration guidelines. Who knows what else, we were scammed on? Called and complained to Chevrolet and was basically told they are an independent dealer and can't make them refund the difference. They offered us a $100 off our next service valid for 1 year. If I need service on my new brand new vehicle - there is a problem!
-
October 2023 by Dara K.
They Sold us a defective car! We drove from Northern Virginia and went to purchase a Pre Owned 2022 VW Passat with 15k miles and a Clean Carfax. The car had a malfunctioning Blind Spot Monitoring system and the Alert Light was ON at the time of purchase which both the Sales Person, Chris, and the Sales Manager, Mike, were made aware of. Mike had us contact a VW Dealership to confirm if the car is under the Factory Limited Warranty and it was after our call to the VW Dealership. Mike assured us that it will be fixed and just take it to the dealership as the car is under the factory limited warranty and we UNFORTUNATELY TRUSTED HIM. After purchasing the car and taking it to the local VW Dealership were we have been a longterm customer there, they notified us that this car had been worked on before and the Issue at hand is due to MISSING WIRES HARNESSES inside the door where the wires are CUT! Therefore, this is not a warrantable issue and we are responsible for the repair costs. After I communicated these issues and sent all documents to Mike and Chris, it took them a week to respond to me and yet when I was able to get Mike on a call he sated that they can't do anything since the car is under warranty and they will be not making any efforts to correct this issue. Plain and simple, they sold us a defective car and took NO STEPS in correcting their mistakes and errors. After speaking with the VW Dealership, they told me that when Mike called them, he expected them to fix it and just cover the problem under warranty when this is not even a warranty covered problem. This is a problem they had to correct before selling a car and it is fully their responsibility and fault. The car has been sitting in the VW Service Center ever since and we cannot get any resolution from this Renn Kirby Management. A TOTAL DISASTER AND WHAT A HECTIC AND UNACCEPTABLE EXPERIENCE! Do yourself a favor and unless you are going for a New Car, don't even bother going to this place until Mike, the Sales Manager, is no linger in place. Definitely not recommended nor should be suggested by any means!
-
April 2023 by Hank C.
Purchased a car from Chris at RKCB almost two months ago, it was the easiest car buying experience I have had. The price was straight forward, they worked with my external lender, understood that I was not interested in any protection plans/warranties. 10/10 will be back when I'm ready for another car!
-
April 2023 by David W.
We are from Hanover Pa and bought a new car from them a year ago. Had to go toe to toe with the sales manager to get a fair price for our trade. Stood my ground and finally got the price I needed after arguing and humiliation. They promised first oil change was free.So the car finally got to 0% on the oil and we made an appointment for oil change and state inspection. When we dropped the car off, I told the service counter person to call (left my cell #) if there was any thing beyond the cost of inspection and gave him a coupon we got in the mail for a free first oil change and tire rotation.When we picked up the car the next day, the bill was $70+ more than expected. I asked what was this extra charge? He said "oil change and tire rotation was $69.95. I said this was the first oil change and it was supposed to be free and we gave a coupon for free oil change and tire rotation.He decided to argue with me and pulled out the coupon and said this has to be done in the first year after delivery and that year ended 6 days ago.I was pissed and continued to argue with him. He said he would check with his manager and came back in a minute and said he would take the oil change off the bill as a one time courtesy. I told him one time is all we need because you will never see us ever again.So if they have a deal you can't pass up, read every word, take pictures, keep notes and be prepared to fight.
-
August 2022 by Jordan D.
I caught them trying to scam me out of $500 while purchasing a vehicle!! Be very careful, most people probably never would notice how they did this. After I caught them, they called it a "mistake" and had me come in to redo all my paperwork and essentially give me my $500 back. First of all, I don't believe my sales associate, Ken, had anything to do with this, and as mentioned in previous reviews, was great and easy to work with. However, during negotiations on the trade-in value of my car, I had to deal with Ken's sales manager that day. I cannot remember his name, but he is not listed on their website. When he went back to his computer to print out another offer and raise the trade-in value at the bottom of the page, he also changed the middle digit of the purchase price at the top of the page which we had already settled on and no one mentioned this was to change. He did this in a very crafty way by changing $25,464 to $25,964. I didn't notice until I signed all paperwork and got home with the new truck. Luckily, I had snapped a picture on my phone of the of the original paper they showed me proving what they had did! They called it a "mistake". What a coincidence this number could change itself when it would not need to be re-entered in the computer? Also, strange how the hundred's place changed and not the thousands (too obvious and too big), nor the ten's or one's place which would not be worth the scam. Also, interesting that the price went up and not down! I feel bad for anyone who isn't bright enough to make honest money in this country and who apparently feel they need to cheat people to get by. Renn Kirby, do yourself a favor and fire the idiot who did this and promote Ken or any of your other honest sales associates to take on the role!
-
June 2022 by Leonard N.
Renn Kirby Chevrolet-Buick $1,033 and you can't even put things back together correctly. You got my $1,000 so obviously you don't give a damn. It's pathetic how you are a GM Dealer, a GM Garage, and have a GM parts department but yet you can get the right bolts to put my stuff back together CORRECTLY, it was obviously a much better choice to just send it out and hope I didn't notice. I haven't gone to dealerships to get ANYTHING fixed for many years because of the lack luster job that's done. But since my regular reputable mechanic was away and I really needed this Radiator replaced I went to you, and you let me down just like I was expecting. Pathetic. Now I'll have to go home, put the car on the lift and see what else you failed to do. I knew I should've waited a couple weeks and had the job done correctly and by someone trustworthy.
-
April 2022 by Mary M.
I went in with pre-approved financing from USAA. Missy in financing scared me into allowing her to run my credit, telling me that she's had so much trouble working with USAA in the past and there was a good chance I'd not get my vehicle that day. She put six hard inquiries to my credit report only to come back with an interest rate two percentage points above what I already had. I declined and asked to move forward with USAA and she persisted with telling me how terrible USAA is. She finally moved forward with going through USAA, which took about 20 minutes in total. She used a scare tactic to try to put me in a loan that was worse for me, and took my credit score down while doing it. After we finally settled everything out with USAA another sales person Craig AGAIN tried to sell me a higher interest rate loan, telling me how much Missy was concerned about me using USAA. He manipulated the numbers to make his payments on a higher rate look better than my payments on a lower rate. I told him several times I wasn't interested and I wanted to use USAA. It wasn't until I threatened to leave that he stopped trying to sell me something I didn't want. After that he persisted in trying to sell me gap insurance, telling me how terrible Progressive Insurance is and how much I need to consider his $700 gap policy, then telling me he HAS progressive insurance and he knows that it costs more than $700 to have coverage through auto insurance. This lying and manipulation is exactly why people don't want to shop from a car dealership anymore. When will dealers learn that nobody wants their nonsense and to stop wasting peoples time? I was there for 3 hours when I should have been in and out. Terrible experience.
-
January 2022 by Angela Boyer Openshaw
Wonderful experience. Everyone was so nice and helpful.
-
January 2022 by Bobbi L Martin
Mark was awesome to work with!! My blazer wasn’t here yet made sure I knew as soon as it got here!! Explained everything and never felt rushed!!! Great service!!!
-
December 2021 by Jason Kern
Horrible customer service when it comes to warranty and vehicle service!
-
November 2021 by Amy Riffey-Bennett
Chuck and Craig were fantastic to worth with! Totally understood me and what I was after. No over selling and took the lead. Hats off to Chuck! We appreciate you!
-
October 2021 by Nancy Hill Nett
Loved my experience with Jeff in sales. I bought a great car/SUV and he made the process so much faster than I have experienced before plus he will help with any needs after the sale! Went back to get my Bluetooth hooked up snd Jeff did it in minutes!
-
October 2021 by Megan Runk
the service you receive is amazing, everyone is so nice! cars are clean, matninc is done, I love everything about Renn Kirby! So happy I chose to search for a car here.
-
November 2020 by Kristen Hammond
the entire crew made this experience one of the easiest things I've ever done!!!
-
November 2020 by Jana Haines
Friendly service and enjoyable buying. Jeff Sealock and Craig in finance were excellent to work with. Never had a more enjoyable car buying experience. We'll be buyers again for years to come.
