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August 2024 by Hope Wagner
This bank has a one-star rating due to major customer service issues with the manager, Ms. Holt. The other staff working there are incredible people and do a tremendous job. The bank itself is a one-star as well. They do not have a client service mindset and lost the money in my account. Be VERY careful before selecting this bank. If you do select it, please diversify your funds. Don't put yourself at risk.
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August 2024 by Fight The Future
I am a small business owner and I have used other banks when I first opened my business 20 years ago. I encountered multiple issues with those banks and decided to try M&T Bank in Gettysburg.
I have been using M&T Bank for 13 years and I have never had a problem. The people who work at the Gettysburg branch are beyond amazing. I have dealt with the manager(s) and tellers very frequently and I was treated with absolute respect and kindness and professionalism each and every time. I actually enjoy going to this bank.
I highly recommend the Gettysburg M&T Bank. The employees here will improve your day.
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April 2024 by Victoria Laczynski
Very good bank friendly people just wish they were opened later during the week because they close before I get out of work
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April 2024 by Ed Kiick
Only used ATM today, inside employees are very knowledgeable & pleasant.
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May 2023 by William Mathis
They helped me immediately when a purchase was made on my card that I didn’t make. minimum time on hold and very kind and helpful people
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May 2023 by cheryl putnam
Excellent service! Nice, kind, friendly, congenial, knowledgeable and accurate staff always willing to help and serve!
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January 2022 by Without Contract Without Consent
Avoid at all costs! Gestapo tactics by the manager. Good luck doing things you're legally & lawfully entitled to on behalf of a parent or loved one. Manager refused to allow transparent, legal estate planning on behalf of my parent at this branch. She violated PA law by refusing to recognize notarized legal documents. Considering suing her and the bank! Avoid them.
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September 2021 by Lennox Johnson
Quick and efficient service
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February 2021 by George Lewis
I and my wife have gone into this branch a couple times. The woman with glasses and short curly hair is so rude. I no longer can go to the front cashier because that woman I'd rude and should not work in customer relations or teller. The lead staff should do something about her attitude. I am considering moving banks due to her continual rude attitude.
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January 2021 by George and Cassie Lewis
We've banked with M&T for years. The gettysburg branch has the most caring,loyal to their word, helpfull staff I've seen in quite a while. I highly recommend this branch
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December 2020 by Fore’s Home Services
This is by far the worst m&t I’ve ever dealt with. If I could leave 0 stars I would. I can deal with the understaff issues, I can deal with the occasional mess ups as everyone is human. What I cannot deal with is being badgered by the tellers, not once but twice, about what my cashed check is being used for OUT OF MY OWN BUSINESS ACCOUNT...UNBELIEVABLE!
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October 2019 by michael small
I went in here to do simple exchange of money of half change and half cash so I could get a roll of quarters to do laundry because my housing development requires quarters for the Washing machine. I was suggested by the surrounding stores to go to this bank because they don’t see why a BANK couldn’t do that exchange. I was greeted but with no eye contact, no smile and a very low tone voice(I did not get the name of the lady but this exchange happened around 2 p.m. 10/23/19) I asked if I could do the exchange, she then told me she couldn’t t do it because the coins I had weren’t in rolls themselves so that would mean she would have to do it herself( which I’m sure is not a hard task to do) which I didn’t understand why, she then continued to count my change and then also came up with I needed an account to do so. I had $6 in cash and the rest in change for a roll of $10 worth of quarters. I then asked to get information on setting up an account to which I was told that a Certain lady wasn’t there to give me the information or set me up with an account I assume. I was handed no brochure, no paperwork, or anything to set up An account to which they told me I should just set one up online which I did not know you could do. I then walked across the street to the beer store where they were more than kind, they had no problem with doing the exchange and also did not know why a BANK could not exchange money for money. I was talked to in a rude way she wasn’t Blatantly rude but was very Sarcastically rude and seemed to talk to me as if I was slow or a child. I WILL NOT be setting up an account with them simply because of how I was treated for a simple exchange of money for money of the same amount. and I will also not suggest people go there. My advice to them is, if you don’t like your job find a new one, if you don’t like talking to people find a new job, if you are too lazy to put change in a change sleeve you shouldn’t be working at a bank. I don’t wish anyone to get in trouble for this but I would sure wish that SOMETHING was done by the way these lady’s treated me. And I’m sure they will tell a slightly different story to which I would say I have no reason to make this up I just wanted to do a simple exchange and was treated unfairly and felt rushed out. Thank you.
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August 2019 by B C
Great bank
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May 2019 by A Google User
Great bank
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March 2019 by Lisa Lanham
Came to the Gettysburg branch to open a new account...they only had ONE person who could do that! I sat outside her office for over an HOUR while I could hear her cackle & laugh with the customer that was in there! Supposedly she knew we were waiting. Then she finally came out with the customer, walked right by us without a single word and went outside to continue cackling & carrying on with the husband who was in the car! Well, needless to say, I won't be opening an account with M & T. What a joke! Come Monday, ill be on the phone with the HQ to complain about my experience! Do yourself a favor, choose another bank!
