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January 2024 by Heather J
Poor customer service. Tried to return items from a holiday sale purchased 11/28/23 on 1/5/24 and was instantly told "No, we don't do returns after 30 days" by Ty (guessing they're a lead since they were training another employee). I questioned the policy asking how items sold on a holiday sale couldn't be returned after a holiday period and was told "That's just our policy everybody knows it". Mind you, I was more than happy to take the difference on a gift card bc I shop here alot (platinum member). So I called customer service to find out what they could do and he tells me they have an extended holiday return policy (like most stores) and he was surprised they couldn't return the item so I explained the cashier didn't even attempt to return/resolve the problem. I went back into the store and brought the policy (on website) to their attention they gave me attitude again but, low and behold after trying they were able to do the return...no apology for being wrong or having an attitude.
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April 2023 by Lol Not me
The staff there is always so kind and helpful and they have a lot of cool things there
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December 2022 by Dorothy Evans
Very enthusiastic team and helpful
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November 2022 by Earl Johnson
Great sales and excellent selection.
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October 2022 by amanda miller
Excellent customer serviceCool selection of stuff
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August 2022 by Flexinator 5345
Seemed VERY nice. Sadly I'm just a visitor from Germany and we dont have hot topics here :<I buyed one skirt and one pair of thigh highs
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June 2022 by Rebecca R
Great people love this place its out spot to hang out
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April 2022 by ghostface
they recently got a lot of new merchandise in and after not shopping here in ages it was nice to see the store was going back to it’s original vibe that i missed from when i was in high school. they really improved their selection, especially at this location but their website definitely has way more than at the stores. i especially love their horror merch because they have t shirts of all my favorite movies that i couldn’t find anywhere else.
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January 2022 by Mandi Brown
It was ok nothing special much rather go to the mall
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November 2021 by william
I love this place such good service for place I'd rate 10/10. I recommend it alought!
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November 2021 by Kristy Martin-Siewert
Friendly and helpful staff
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October 2021 by Paige G.
10/10 to this hot topic. The music was good, the employees were super nice and the service was AMAZING. If you aren't going to this location I don't know what your doing. Would recommend to anyone looking for an amazing shopping experience!
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October 2021 by Rose Wentzel (Nora)
Very nice employees. Great customer service. Nice place.
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May 2021 by MARSMOOS
Really nice employees! :) awsome selection of clothes,pins,chokers,bracelets,earings,piercings and etc! :D
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December 2020 by Janelle
Hot Topic at the Gettysburg Outlets is my daughter's favorite location for this particular store - mine too! The store is well organized and put together. It also doesn't seem as small and cluttered as many of the other Hot Topic locations are.The employees we interacted with that day were all very helpful and attentive. They are also wearing masks per the state mandate and are taking the safety measures needed to ensure the health & safety of customers, as well as employees. Dressing rooms are open, you must be let into one by an employee because they clean/disinfect the entire area after someone uses it. If someone tries on any article of clothing, it is not put back out on the floor. Tried on clothing is taken and put in a bag/storage area to prevent any contamination.
