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September 2024 by Jeanne McCandless
I have always been pleased with Franklin Auto Spa until my last 2 visits. They did not secure my car mats on the hooks that Kia provides. I told them about it before they washed my car today. When I was told my car was ready the first thing I did was check the mats. They were not on the hooks. I could not get the employees to understand what I wanted. I had even told the cashier, Carlos, before I paid that I needed this done correctly. Three strikes and your out!
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September 2024 by Shirin Salibay
It was the worst decision to go to them!! Terrible! There are no words!
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September 2024 by Linda H
Sadly I was not impressed with this car wash, it was my first time so I didn’t know what to expect but based on all the good reviews I gave it a try. The vacuum job was mediocre, they didn’t even touch my back seats. I paid for the $22 wash with the wheel shine and only 2 tires had it! I should have checked over the car before I left. When I got home I had to use my cordless vacuum and re-wipe the interior. I am absolutely a perfectionist but I’d rather pay for a cheaper drive through and vacuum the interior myself than come here again. I guess I’m just confused what this place is, obviously not a full detail but not quite a do it yourself car wash?
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August 2024 by Jhonda T
I don’t see how this place got less than 4 stars… But every time I go there I’m satisfied. This is the only carwash I been to that is affordably priced for the service that you get. Other places either only clean the outside for cheaper or if they do clean both inside and out, it’s like twice the price! Fave auto spa to this day, even tho I no longer live in PA.
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July 2024 by Ronald Krauser
Overall disappointing. Door sills and back hatch were not wiped dry. Tire black was included but never applied.
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July 2024 by Amanda Johnson
Best car wash in Chester county
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July 2024 by Lynn Upchurch
Super friendly staff and did an excellent job on the lightning strike service. Comfortable chair to relax while I waited. Well done!!
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June 2024 by Caralee Crary MA MEd NCP LPC
Very good✔️✔️✔️✔️
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June 2024 by Michele Vaughn
Great service and great people
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May 2024 by Rene Schleicher
Hasty drying of my car and almost no attention to interior despite paying $26 for extra care. This is been my same experience the last 2 to 3 times I’ve gone there. I will no longer give them my money for poor service.
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April 2024 by Michael McGovern
I am revising my prior negative review, from late February.
I did have some concerns after my prior visit. Today the manager helped me to understand tha various options that they offer and made good on the earlier visit.
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April 2024 by Eleanor Sgro
Today Tuesday March 26th extremely disappointed for $26.00 Lightening Strike no attention to detail did not wipe interior and most noticeably did NOT vacuum mats or even wipe and the tire detail is pathetic. When asked about mats just shrugged shoulders. Will not return and waste my money!!
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March 2024 by Muthu Kumar
No professional, saying he is the manager. But so rude. When I asked for 55$ cleaning he said we only do wipe inside and usual exterior cleaning so do you want that even for that I said okay then he said and for that I have to fix appointments, even no busy. Okay understand that because I didn’t book appointments which I don’t knw they have like that kind of system. I asked one of the staff can I use vaccum. He said okay, he fixed the vaccum for me. I am start using. Then again the same manager guy(I think he is Mexican guy) scremming, he asked me the question I try to explain him I asked your colleagues, even he don’t bother anything. I think he have anger issue. Even touching my shoulder when he is angry. I would have call cop. But I trying to avoid unnecessary drama. I came out from that place. Before that I complained to that billing counter. I am not sure who is the owner of this place or any senior over there. Really it’s not good for the business. This is my first time I thought of making my regular place here. But everything went totally opposite. If any new customers come who over their they have to guide them. Don’t have to get angry and screaming which one they don’t knw in that new place. No one getting free service. Paying money and also getting abusive. It’s not okay.
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February 2024 by Joseph Adams
Had my 2009 ford ranger detailed!! Great job by Agnes and Co!! Sold it the next day:)
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February 2024 by Puneet Jain
Worst service. Never take anything more then basic wash. They charge for premium ones at the entrance but the guys don't even read the package type and only do basic. Very bad experience.
