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September 2024 by cindy scouten
Awesome people
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September 2024 by TAVIA SLIFFE
VERY HARD TO GET INTO SEE A VET AND YOU NEVER SEE THE SAME VET. AND FOR SUCH A LARGE CLINIC YOU WOULD THINK THEY WOULD HAVE AN ON CALL VET IN Franklin, BUT THEY DON'T. YOU CALL AND YOU GET A NURSE WHO CAN'T HELP YOU WITH ANYTHING EXCEPT TO TELL YOU THAT THERE IS AN EMERGENCY VET IN ERIE OR PITTSBURGH. NOT HELPFUL AT ALL. WE'VE HAD SOME VERY ROUGH TIMES LATELY WITH OUR FUR BABIES AND THEY HAVE YET TO BE ABLE TO HELP US. PLUS THEY ARE EXTREMELY EXPENSIVE. ONE VISIT ON ONE CAT WAS OVER $500.00 AND THEY COULDN'T EVEN TELL US WHAT MY BABY HAD. REALLY FRUSTRATING AND DISAPPOINTING. WE'VE BEEN GOING TO THIS CLINIC FOR OVER TWELVE YEARS. I THINK IT'S TIME TO FIND A NEW VET.
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July 2024 by Mary Christy
Everyone was very friendly and very kind to our dog. Was a great first visit!!
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July 2024 by Michelle Marlowe
I've wanted to give this a couple days to pass because emotions since Bernie's passing have been pretty raw for us and I wanted to write this with a clear head. I've been a loyal customer with Franklin Animal Clinic for decades. I enjoy the vets, I've had minimal problems, and care was mostly on-par with expectations.
When Bernie was in the midst of failing this week, a call was made to alert them that Bernie was on his way, was in severe pain, unable to walk, difficulty breathing, really struggling, and we needed to see someone immediately. We had an arrival time of 12:40 pm however, we were told that they were "closed for lunch until 1:00 pm" and even worse, they couldn't see him until 1:40. Now, I don't know about you but what has happened to compassion and sensitivity in this world? You have a dying dog in your parking lot and the response is "Wait until our lunch is over?"
Bernie died in the back of my vehicle in their parking lot that day. He never made it in to see a vet for either a diagnosis or to be humanly euthanized.
I'm a huge advocate of promoting local business but for this to happen, I'm disheartened. I'm going to turn commenting off on this post because this is strictly for informational purposes. I wanted to put this out there for you to form your own opinion on this facility based on this experience. Our pets are so important to us and to know that my Bernie died in the parking lot waiting for a vet is unacceptable. I'm heartbroken it ended like this but, at minimum, I'm glad Bernie was surrounded by his family, getting belly scratches as he took his last breath.
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July 2024 by Anna Ire
DR. HOOVER IS NOT A FRIEND TO ANIMALS OR YOU.
So, We found a stray cat recently and she followed us home, and we want to take care of her, so my boss recommended this clinic to us and we decided to go for it.
She has some teeth missing, I go to ask Dr.Hoover about it saying she has some missing and I'm worried about it, and he just had a smart remark like "I don't know how many teeth she has, I didn't count them" and like, that's fine, I wasn't asking for him to count them, I was asking the condition her mouth was in. He couldn't take the time out to look or even bother with it.
Then, he told us she tested positive for FIV (which is something I now know many cats have and live perfectly happy, long lives.) He made it sound like she was terminally ill, and suggested euthanasia. We said that wasn't an option and he said okay, but we could tell our visit was over there. From that point, he only gave us half answers when i tried asking about the care that she would need and the food that she could have, honeslty, he barely answered anything, we've had to do a ton of research on our own. He tried to basically shoo us out of his office the moment we told him we weren't giving up on her. He was just very rude to us as well,seemed to care more about lining his pocket or getting out of the office than the animal he was seeing.
Yall can be the judge. This was just our experience. The rest of the staff was very kind with us and her. We did however, find a different vet.
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July 2024 by Tim Switzer
Awesome people who truely loveyour pet as much as youdo!! Thanks Dr. Crystal!!
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July 2024 by Gordon Delancey
I only accompanied a friend to pick up their fur baby on this visits,but have used their facilities in the past and highly recommend them.
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July 2024 by Michelle M.
I've wanted to give this a couple days to pass because emotions since Bernie's passing have been pretty raw for us and I wanted to write this with a clear head. I've been a loyal customer with Franklin Animal Clinic (Franklin, PA) for decades. I enjoy the vets, I've had minimal problems, and care was mostly on-par with expectations. When my Saint Bernard, Bernie, was in the midst of failing this week, a call was made to alert them that Bernie was on his way, was in severe pain, unable to walk, difficulty breathing, really struggling, and we needed to see someone immediately. We had an arrival time of 12:40 pm however, we were told that they were "closed for lunch until 1:00 pm" and even worse, they couldn't see him until 1:40. Now, I don't know about you but what has happened to compassion and sensitivity in this world? You have a dying dog in your parking lot and the response is "Wait until our lunch is over?" Bernie died in the back of my vehicle in their parking lot that day. He never made it in to see a vet for either a diagnosis or to be humanly euthanized. I'm a huge advocate of promoting local business but for this to happen, I'm disheartened. I'm going to turn commenting off on this post because this is strictly for informational purposes. I wanted to put this out there for you to form your own opinion on this facility based on this experience. Our pets are so important to us and to know that my Bernie died in the parking lot waiting for a vet is unacceptable. I'm heartbroken it ended like this but, at minimum, I'm glad Bernie was surrounded by his family, getting belly scratches as he took his last breath.
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June 2024 by Margaret Bowers
Thankyou so much for saving my Byler!! Vet kept me well informed and staff was great!!!
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June 2024 by Dave Hall
Good veterinarian
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May 2024 by Tam
Traumatic end of life fiasco at this Vet Clinic. My was dog overdosed from their sedative ( given before euthanasia)had a massive heartattack, hearing his heart blow in his chest and his face clenched from that pain ? then his body sat up horrifying experience. The guilt I feel is immense.
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May 2024 by Rebecca Scott
This is hands down the most organized, well ran veterinary clinic I have ever been to. The veterinarian and staff are extremely knowledgeable, helpful, understanding, and most of all caring. My labrador had ACL and meniscus surgery here and it went great. I would recommend Franklin animal clinic to every pet owner. They are there to help you and
your pets. They are reasonably priced and just the best service I’ve ever had. Gunner says thanks for fixing me!
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April 2024 by Kaclyn Deboy
I will NEVER EVER take another dog here in my life, or any animals for that matter. I called at 7:28 AM on Saturday for the emergency vet and begged for anyone to come in. They told me one was on their way and instead we waited for 2 hours and one never showed up. My dog had to lay there in pain and cry as much as she could until her body physically couldn't take it anymore. She died suffering and crying and we have nobody to blame but that operator and the vet (Dr. Crystal) who was supposed to show up and NEVER did. I wouldn't recommend these people for euthenization and at that point, just let the animal die in peace in your arms at home. The photos I put are her last moments when she died at 8:50am on Saturday, April 27.
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March 2024 by Kenny Fry
Very caring staff! They took great care of my dog Sonny, gave me all the information I needed for his issues, and his prescriptions were affordable.
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March 2024 by jdogge99
I took my dog there and they immediately ran tests and I believe due to going to several different vets there I didn't find out that my dog had cancer. But I'm not faulting them. I got probably 3 more weeks of time with him and he was still doing good till the final 3 days he started to struggle. They were kind and considerate while I was a blubbering mess. He fell asleep on my lap being loved on and no sooner after they gave him the shot and the vet put the needle down to check his heart. His heart had stopped and he was gone. They got me paw prints and nose prints. The vet tech came in and saw me still a mess and petting him. So she asked if I wanted some of his fur also as a keepsake? Absolutely.
