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May 2023 by Ellen K.
I did not want to even give one star. This company is nothing but liars and thieves. Lisa who booked my move from Pennsylvania to Nevada was all helpful and guaranteed my furniture would be wrapped and moved carefully. My art work was to be boxed. She quoted me a price of $18k and said we did not need full insurance because everything would be taken care of properly. WHAT A JOKE. They moved my house from a small truck to the moving van so we did not see that nothing was wrapped, packaged or taken care of, It arrived broken, filthy and the driver tried to get me to sign off that that was ok. I have almost 10k in damages and got a check from American Van Lines for $210. We are persuing other avenues to shut this down. Its the worst place to get anyone on the phone, or try to get an answer as to why they feel its ok to lie and take your money. Karma will eventually shut them down.
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September 2022 by Brandon M.
The phone number listed is not the company's actual number. Thats a residential number belonging to a normal house hold. STOP calling that number. It's harassments at this point. I've tried getting in contact with Yelp to change that number but no response. Please do some research and get the company's actual number, go to their website. The link for their website is listed above and will have the real phone number. STOP CALLING MY HOUSE, please and thanks.
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September 2022 by Maggie Pugh
INSURANCE ONLY COVERS THE ITEMS THE MOVERS PACK! This was not disclosed, don't be fooled. I had many items broken and none were refunded, waste of money!! I watched a mover drop a box off of the lift and that wasn't covered because I packaged it. What a joke.Otherwise the mover's themselves were great..
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July 2022 by Marygrace Vadala
My family has been using this storage company for almost a year. We called today because we need to pick up some furniture. I spoke to LIZ. HORRENDOUS customer service and this would not be the person I would want working representing my company to a current customer.When we first decided to use this company she was wonderful and said just about anything to get our business and money. Now that we have been paying our monthly fee for almost a year she wouldn’t listen for one second to my concerns. She said she told us there is a fee to pick up some items and an hourly charge to get our items and also we can’t just show up off the street to get our things and would be about another two weeks. HAD WE KNOWN THIS UPFRONT, we would have never used them. Is this how you treat a family who just had a tragic loss and NEED to pick up items out of storage?! Maybe not had she just stoped taking for a second and let me finish a sentence. She was THE ABSOLUTE RUDEST person I have spoke to on the phone when dealing with a company. I do NOT recommend this company as it is a perfect example of bait and switch. Once they have your money they can careless. Had we been told from the beginning we couldn’t access our items if WE NEED THEM, we would have NEVER booked them.Save yourself a huge headache and Please do not use this company. They do NOT appreciate your business!
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June 2022 by Bandhana Rana
I can't express enough my gratitude for the service I received with Matheson Transfer Moving company. They were a life saver for me. The moving company I had previously confirmed for furniture moving canceled on me at the last minute, very unprofessionally, and left me with a big problem on my hands. Thank God, I found Matheson Transfer Moving and they heard my despair and were committed to finding a way to get me the help I needed, ASAP. I spoke with Neil who was courteous and understanding of my plight. Neil went above and beyond to help me. He sent me two of his workers, Donnie and Hank, who professionally moved my furniture into my apartment, swiftly. My son and I will definitely use their services again and highly recommend them to others.
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April 2022 by Gretchen P.
Charged 1200 more than estimate. Two bookcases ruined. Large scratches on China closet. Would not use again.
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October 2021 by carri newcomb
We had Doug, John, and Greg move and pack my parents apartment and move them to a new location. They were prompt, hard working and an absolute pleasure to have around. It was not an easy job and they were amazing. I would use this company, especially these men for myself and would recommend them to anyone. I hope this review makes it to the owners. I would love to say this in person. Thank you too these men. It was a pleasure spending the day with you!!!
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October 2021 by Brian
Moved from Scranton to Chicago. Things went fine packing and leaving from Scranton. Discovered only a two man crew came to Chicago (instead of three as we had in Scranton). The back end of the move was severely understaffed given we had items to fill a 4br home. Several items and the home itself was damaged. I was also forced to assist with carrying several of the heavy items (e.g., a desk); if i weren't capable the items would still be on the street. Also, I was told I would be called by the manager about the damaged items and walls. Never came. Really disappointing considering we seemed to get off to a good start and the company was local ...
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September 2021 by Lisa Dorothy
Amazing experience. The movers and packers were all friendly, accommodating, and excellent at their jobs. Very careful and professional. The company accommodated us last minute after “Bekins Moving Solutions” cancelled on us not once, but twice. Would highly recommend Matheson Transfer Moving! Thank you Neil and Liz for fitting me in, and all the guys and gals who helped along the way. We couldn’t have done it without you.
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September 2021 by Michael Pleasanton
Very courteous service.
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August 2021 by Tom M.
Of all my many moves, this was the worst and I would never recommend Matheson to anyone. We used pods for part of the move. It was far superior to the alleged professional Movers.
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June 2021 by Robin Baer
Two day move. Only two guys showed up to move me in. They weren't the ones who tore down stuff and packed the truck. We couldn't find hardware for the longest time and never did find some. I had broken knobs off my dresser and they sliced one of my power chairs!Poor customer service too as they promised a claim form to be sent via email two weeks ago.
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June 2021 by LAUREN W
It’s a shame. I was looking for movers and I will not use this company because the woman who answered the phone was completely rude and wouldn’t even let me finish a sentence before interrupting me. I told her I will call another business and she didn’t even apologize so right there they lost business. Terrible receptionist.
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February 2021 by Vicki Tegano
Matheson Transfer is the best. If you are moving in state or out of state like I did you will not get better service anywhere. Lisa was great, she handled everything. The movers handled my furniture like it was their own when the picked it up and when the delivered it. Very professional.Highly recommend.
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August 2020 by Ruth Muchler
The guys were great knew what they were doing did it quickly And efficiently. They company did not explain everything before hand but all in all made this move very nice.
